DeskJet 2540: 2540 Deskjet doesn't scan - using Yosemite! 0.10

Bought a printer from "all in one" 2540 yesterday - are unable to scan (Using Yosemite). Printing software uninstalled and reinstalled - no error just won't give any access to a facility to scan. Really angry against all printed HP suggestions and quite happy to return immediately and get a good printer/copier/scanner. Very, very angry that in 2015 stuff still just simply does not work, but they still sell. If there is a solution can someone tell me where it is printed?

Hey there @Silvester1984!

Thanks for posting on the HP Forums!

I see that you are unable to scan.  I would be happy to provide you with some suggestions that may fix the problem.  The first thing I suggest is to test the Capture of IMage scanning.  Image capture is an application that is integrated into the Mac operating system that should allow you to scan.

To open Image Capture, click the spot light (in the shape of magnifying glass on the right)

Type 'Image Capture '.

It should appear as the first option

Open Image capture

Once you open the Image Capture, select your scanner from the left column of the window.  The scanner will be probably under "shared".  Once the selected scanner you should have options for the scan on the right side.  If you do not see many options then click on "View details" at the bottom of the window.  Scan using the Image Capture test to see if there is communication between the Mac and the scanner.

If please after back and let me know how it goes

Tags: HP Printers

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