DeskJet 3050: Tri-Color Ink Cartage error problem

Hello, I just got a new printer from a friend to me as a gift. I got it February 25, 2015, just if you know the date. It was brand new, never opened. I opened and set up everything, programmed to my computer online through Windows 8. Some information in case you need it, but the problem is that I noticed that whenever I turn on the printer an error appears on the printer screen saying Cartage problem three ink colors. So, I opened the drawer that reveals the ink cartages, and look around, nothing seems to be wrong. Then I close the drawer and the error goes away and I'm able to print. This happens everytime I turn on the printer. Yes, is there something wrong? Should I ask a new cartage ink because it is still full? Is it harmful to my new printer? What is the real problem and solution? THANKS in advance.

-Gabby

Hi Gabby!

If the error message is no longer present, I think that the problem is resolved and you are sure to continue to use your printer.

If the error returns, repeat the same troubleshooting steps and call us again if the problem doesn't go away.

Enjoy the rest of your week!

Tags: HP Printers

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