HP Deskjet 3050 tri color cartridge problem

I bought genuine HP ink cartridges to replace those I used quickly to the top. That black worked fine, but when I later put the tri color in the 'tri color cartridge problem' message came, and when I tried to print it stated that he was "damaged or did not. I tried to re-insertion and carefully clean the copper part without touching where the ink out. I don't really know what else to try, if it's just a faulty cartridge is there a way I can get a refund or a free replacement because it was pretty expensive? Thank you.

Hi dsavz,

I hope you were able to print correctly after changing the cartridge.

Usually they could be exchanged for another cartridge in case of warranty.

You can try to get back to the store to see if they'll exchange it for you.

Because it was outdated at the time of purchase.  I would like to give it a try.

Good day!

Tags: HP Printers

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