HP Deskjet 3050: Problems installing ink cartridges

I have a HP Deskjet 3050 all-in-in-one J610 series. I purchased & installed a black cartridge 61 and see the message on my printer: "authentic black HP print cartridge installed - ok. However, when I try to click on the button next to 'ok' nothing happens. I try by clicking New, or the one above (as in, maybe I clicked on the wrong button), and I turned my printer and turn it back on. Nothing changes. I'm unable to complete installation of ink cartridges and print anything.

Can someone tell me what is the problem?

Hi @TwoCharacters

It's almost that the Ok button is not responding, or only works intermittently. You took the message of cartridge which means it must have admitted you pressed OK. What happens if you just keep trying to press OK, maybe try a little more pressure when you press it, or hold down the key longer than you should have to. Looks like it may be a hardware problem, you may consider giving us a call.

If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

I hope this helps.

Tags: HP Printers

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