deskjet2130: hard to get my new 2130 office jet printing on mac

Hi there-

I got a new usb cable and printer.

I have pluged in there, I added the printer to the mac in the System Preferences folder as needed. I also installed the driver from HP (version 1.5)

but I can not print, not even a test page.

When I click on print file can be see in the print queue, send, it says 0% it disappears then - but the printer does not react.

When I open "completed jobs" all items I've tried printing appear here - although no print in fact.

What on Earth is happening (or not as the case may be)?

as it's a mac nothing assistance Advisor on the hp site seem to be applicable - and I can't use the support site, because I'm in Germany and this was bought here - I can only contact personal support using German - and I do not speak German!

any advise?

Thank you

Laura

Hi @LBH123,

I can help you to install and use your Deskjet with your Mac running 10.9 2130. I understand that you have connected the USB cable and added to the printer using the 1.5 version of the pilot, but I suggest to use the Easy Start software instead.

HP Easy Start is the new way to set up your HP printer and get your Mac for printing. HP Easy Start will locate and install the latest software for your printer, and then guide you through the installation of the printer.

File name: HP_Easy_Start.app.zip

Source

Please let me know if you are able to print after installation with the Easy Start software. If the question is indeed fixed, please click accept as Solution button below to let others know what has worked for you. Thank you.

Tags: HP Printers

Similar Questions

  • What new HP office jet printer uses cartridges 56 and 57

    What new HP office jet printers use cartridges 56 and 57. My OfficeJet 4215 is dead and I have two sets of cartridges. I need to buy the new printer and use my old cartridges.

    Hi Bolty,

    Unfortunately there is no printer 'most recent' which will be able to use the cartridges 56 and 57. You will find a list of printers that do not use these cartridges here. Since you have an older HP printer, you may be able to get an upgrade deal through HP Technical Support. You may also be able to get these cartridges exchanged for different cartridges if you end up having another HP printer. More information about the replacement of the cartridge.

  • How can I get my new/old office to connect to the internet? I ran to the implementation of new Internet and network connection wizards, nothing happens.

    LAN and WLAN connections

    My old wired desktop xp died, it was the first computer on my home network. My friend just got a new office and gave me an old. I have a laptop which has windows 7 and is connected wireless. It is still plugged in and works fine.  How can I get my new/old office to connect to the internet? I ran to the implementation of new Internet and network connection wizards, nothing happens. When I go to internet connections, it shows that it is connected, but I can't seem to connect. Help, please!

    Hi ShannonStrong,

    ·         What exactly happens when you try to connect to the network?

    ·         You receive an error message or error code?

    You can follow the steps in the Microsoft Knowledge Base article mentioned below and check.

    How to troubleshoot possible causes of Internet connection problems in Windows XP

    http://support.Microsoft.com/kb/314095

    You can also see this article:

    Networking of computers running different versions of Windows

    http://Windows.Microsoft.com/en-us/Windows7/networking-home-computers-running-different-versions-of-Windows

     

    Note: The article also applies to Windows XP

    Let us know if this information useful.

  • I moved my HP Office Jet printer on my desktop and am not able to work with it now. Help me - what can I do to get it back on my list of printers Control Panel?

    I moved my HP Office Jet printer on my desktop and am not able to work with it now. Help me - what can I do to get it back on my list of printers Control Panel.

    Hi Liz L,.

    You can try to run the printer Troubleshooter and check.

    Printer in Windows problems

    You can also check out the following link to add the printer.

    Add or remove a printer

    Hope this information is useful.

  • Why do I get the blue screen of DEATH most of the time when I try to print on my HP Office Jet printer?

    Why do I get the blue screen of DEATH most of the time when I try to print on my HP Office Jet printer?  Almost everytime I try to print to the printer HP Office Jet m I get the Blue Screen of Death in the middle of printing or shortly after that my document is printed.  I then have to shut down my computer and restart it.  I am running Windows 7.

    We need the log files themselves (called a DMP files) because they contain the only record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.


    Please follow our instructions to find and download the files, we need to help you fix your computer. They can be found at here

    If you have any questions regarding the procedure, please ask

  • Hi, I need to download the acrobat PDF after registration and cc payment, I get the new which is not available for mac ist... How can I solve this problem... I use only the mac...

    Hi, I need to download the acrobat PDF after registration and cc payment, I get the new which is not available for mac ist... How can I solve this problem... I use only the mac...

    If you had bought subscription Acrobat Standard / stand-alone product , you need to cancel the subscription / order and re - register / re - order subscription Acrobat Pro DC / stand-alone product.

  • HP Office jet 6700: disabled network HP office jet printer capabilities

    Please help, my Hp office jet printer will not conect to internet it says the built in network capacity have been disabled and contact the network administrator

    Hi @shell1,

    I can help you reset the printer to get the network features reactivated.

    I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

    This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

    There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

    A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

    Printer resets: What You Should Know by @Bob_Headrick

    Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  • HP Office Jet, printer all in one

    Cannot send a fax from my HP printer online. CD Rom is used for Windows 98, 2000, XP.  I have a Vista computer. It's all functions correctly except the fax.
    Need help

    Hi Josiebrown,

    (a) since when are you facing this problem? What were the changes to the system between the time where everything has worked, and when you noticed the problem?

    (b) that you get specific error messages when sending a fax?

    (c) you have set up your computer to send and receive faxes?

    Step 1: first of all, install your computer to send and receive faxes, to do this, follow the steps mentioned in the link below:

    http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-your-computer-to-send-and-receive-faxes

    Step 2: You can follow the steps mentioned in the link below:

    Solve fax problems

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-fax-problems

    You can also follow the steps in the HP link below:

    http://tinyurl.com/yhqkc6s

    Step 3: It is recommended to have the latest drivers for the device to use all the features of this one so make sure you have the latest drivers installed on the computer for your HP Office Jet printer all in one. See the link below

    http://welcome.HP.com/country/us/en/support.html

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • DeskJet 2544: I have a macbook pro and I can't get my 2544 HP desk jet printer to print in color

    I have a macbook pro and I can't get my 2544 HP desk jet printer to print in color. I have os 10.9.5. My printer will copy in color but not print

    Hello

    Welcome to the forums!

    I read your post about how you seem to not be able to print in color on your Mac running the Mavericks, to your Deskjet 2544. I think that the base driver, or the driver AirPrint may be selected that could be the reason for having the option to print in black ink only.

    Here are the steps I would suggest for you:

    1. Reset the printing system
    2. Repair disk permissions
    3. Restart the Mac.
    4. Download and install the full functionality driver: 2540 Deskjet HP all-in-One Printer series full feature software and drivers

    You should now have the option to print in color.

    Good luck

  • Impossible to get our new HP Envy 5643 printer to work

    We just bought a new HP Envy 5643 printer all in one and I tried to put in place today without success.  I followed all the instructions and it says that we are connected through our router.  We loaded the software and our computer seems to recognize the printer, but when print us anything, nothing happens.   Print jobs just hang out there.

    We went through the troubleshooting online without success and ran the doctor of printing & scanning HP also always without success.  We are very frustrated and could use some advice.

    Thank you!!

    Hi MD-Terp,

    I don't know where you want to, type the IP address.

    If you were able to set up the integrated for the printer Web server, the printer has a valid IP address.

    Then, you simply need to add the printer to the computer using the printer installation software & or the add printer through devices and printers Wizard.

    Printer Setup & Software:

    Click Start, click principally made programs, click HP, click the folder for your printer and then click the icon for your printer. The software of the printer opens.

    Click printer setup & software selection.
  • HP 6500 Office Jet: printer ink

    I have a hp office jet 6500. Will be the office jet 8500 work ink cartridges?

    Hello

    No, they use different cartridges. For the OJ 8500 ink cartridges can be used for other 5 printers:

    http://WWW8.HP.com/au/en/products/OAS/product-detail.html?OID=3777789#! tab = compatible_hosts

    Kind regards.

  • 7200 office jet printer-printing from my ipad (last) series

    have an office jet 7200 series printer.  Is there a way to update so it can print from my ipad (last)

    Unfortunately, printing from iPad is not supported with the old Officejet 7200 series.   We have a HP ePrint app on the app store, but he cannot bear to return to the Officejet 7300 series, but not the old series OJ7200

    There is a certain applications 3rd party on the App Store, search for 'Impression', which may help you

  • 8630: connecting the new HP Office Jet Pro 8630

    I work for a local phone company and have a customer who bought a new 8630 and they the line us to send faxes, voice & voicemail if voice calls going unanswered at present. If we use the 1-line port and take the 2-ext port in the phone makes the 8630 fax detection is received the fax or send on ext 2, if voice calls?

    Hi @GStebens,

    Yes, that's correct. But with voice messages put in place it doesn't detect faxes unless you get setup distinctive ring on the line.

    Thank you!

  • New HP office jet pro 8610

    I would like to be able to scan documents to email Gmail, AOL accounts, etc., directly. Is this possible with this printer? I don't want to scan to another thing. If this isn't the case, I will return it. This feature is very important to me. Also, if possible, has an address book, so I'll not need to type in the same mails that I use to scan documents every time?
    Please answer as soon as possible. Thank you very much. Aggie

    Hi there @Ffagent aka Aggie, welcome to the forums!

    Yes you can scan email with your Officejet 8610.

    Click the manual below to see how to set up and use the scan to e-mail functions.

    User manual

    Have a great Thursday

  • 3830 HP/office jet printer AIO: I 3830 HP printer will print a test page, it will not print my documents (message download dri

    I changed the black ink carteidge and began to run a test page after alingment but when I tried to do this although it seems there is no impression that it was printing and I tried to print my documents etil would print not but he once store went through the process with any impression that I received a message to download a fix for this , in my opinion, he went on to say it could not be fixed by the printer (DOCTOR?) SO THE DOWNLOAD SUGGESTION ANY ideas please? IT WILL PRINT. IS THERE ISSUE A PARAMETER? OR IS THERE A WAY TO RESTORE THE RESPECTIVE MT TOSHEBA WINDOWS TEN, RATHER THAN DO THE DOWNLOAD? Thank YOU for ANY RERSPONSE, AND HAVE of A BETTERR DAY I'LL HAVE

    Hi @geneagraves2598

    Thank you for visiting the Forums from the HP Support! Good day.  I understand that your printer does not print even after replacing the cartridge. I will do my best to help you with this problem.

    You did a great job on diagnose the problem on your side. Kudos to you on this point. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly appreciate your relationship with HP. You're an HP customer, and we greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you.

    We must first determine if the problem is software or hardware related.

    Please visit these links for help. Please complete all of the steps in this link: http://support.hp.com/in-en/document/c01796879

    Then, please visit this link for additional troubleshooting:

    http://support.HP.com/us-en/product/HP-OfficeJet-3830-all-in-one-printer-series/7172321/model/7172322/document/c04653371/

    If this does not resolve the problem, please see this link: http://support.hp.com/us-en/product/HP-OfficeJet-3830-All-in-One-Printer-series/7172321/model/7172322/document/c04648194/

    I hope this helps. I would like to know how this happens. I hope the problem is solved without hassle and the unit works very well. I'm always here for you help. Please reach out at any time.

    Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

    Now carefully and have a wonderful week ahead.

Maybe you are looking for