3830 HP/office jet printer AIO: I 3830 HP printer will print a test page, it will not print my documents (message download dri

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• 8500 HP OFFICE JET PRO 8500 A909n error: B87126D0, unit will not turn off or print

  I'm having the same problem as described by others, "error of 8500 HP B87126D0, unit not turn off or print.

  I followed all the instructions from documeneted on this thread. I also replaced the power Module, in the hope that would solve my problem. I have an OFFICE JET PRO 8500 A909n PRIME

  Not sure why the solution cannot be posted here, as I see many others with this same error and the exact symptoms.

  Whatever it is, I really appreciate a solution 'private' as well.  Really, I love this printer and would rather not have buy another.

  Thanks in advance!

  Hello @rnegron57,

  Welcome to the Forums of HP Support! I see that you have found an error code on your HP Officejet Pro 8500 first, you are unable to power the printer on or off.

  You have completed the recommendations online without success, and you've seen other members of the community receive private messages. I would like you to take a look here: printer resets: What You Should Know

  I went ahead and you sent a private message, please go to your user page to the right of your name, you will see your Inbox.

  I'll watch for your reply, I would like to know the results.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• HP Office jet 6700: disabled network HP office jet printer capabilities

  Please help, my Hp office jet printer will not conect to internet it says the built in network capacity have been disabled and contact the network administrator

  Hi @shell1,

  I can help you reset the printer to get the network features reactivated.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Printer resets: What You Should Know by @Bob_Headrick

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

• I moved my HP Office Jet printer on my desktop and am not able to work with it now. Help me - what can I do to get it back on my list of printers Control Panel?

  I moved my HP Office Jet printer on my desktop and am not able to work with it now. Help me - what can I do to get it back on my list of printers Control Panel.

  Hi Liz L,.

  You can try to run the printer Troubleshooter and check.

  Printer in Windows problems

  You can also check out the following link to add the printer.

  Add or remove a printer

  Hope this information is useful.

• HP Office Jet, printer all in one

  Cannot send a fax from my HP printer online. CD Rom is used for Windows 98, 2000, XP.  I have a Vista computer. It's all functions correctly except the fax.
  Need help

  Hi Josiebrown,

  (a) since when are you facing this problem? What were the changes to the system between the time where everything has worked, and when you noticed the problem?

  (b) that you get specific error messages when sending a fax?

  (c) you have set up your computer to send and receive faxes?

  Step 1: first of all, install your computer to send and receive faxes, to do this, follow the steps mentioned in the link below:

  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-your-computer-to-send-and-receive-faxes

  Step 2: You can follow the steps mentioned in the link below:

  Solve fax problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-fax-problems

  You can also follow the steps in the HP link below:

  http://tinyurl.com/yhqkc6s

  Step 3: It is recommended to have the latest drivers for the device to use all the features of this one so make sure you have the latest drivers installed on the computer for your HP Office Jet printer all in one. See the link below

  http://welcome.HP.com/country/us/en/support.html

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Why do I get the blue screen of DEATH most of the time when I try to print on my HP Office Jet printer?

  Why do I get the blue screen of DEATH most of the time when I try to print on my HP Office Jet printer?  Almost everytime I try to print to the printer HP Office Jet m I get the Blue Screen of Death in the middle of printing or shortly after that my document is printed.  I then have to shut down my computer and restart it.  I am running Windows 7.

  We need the log files themselves (called a DMP files) because they contain the only record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.
  
  
  
  
  Please follow our instructions to find and download the files, we need to help you fix your computer. They can be found at here

  If you have any questions regarding the procedure, please ask
  
  

• I had a paper get stuck in my printer 1310 series. I disabled the jam but it is still showing as a paper jam and will not display 6 documents in the queue

  I had a paper get stuck in my printer 1310 series. I disabled the jam but it is still showing as a paper jam and will not display 6 documents in the queue

  If it still shows paper jam and you know that there is no paper, just turn it works, and it should realize that there is no paper.

• What new HP office jet printer uses cartridges 56 and 57

  What new HP office jet printers use cartridges 56 and 57. My OfficeJet 4215 is dead and I have two sets of cartridges. I need to buy the new printer and use my old cartridges.

  Hi Bolty,

  Unfortunately there is no printer 'most recent' which will be able to use the cartridges 56 and 57. You will find a list of printers that do not use these cartridges here. Since you have an older HP printer, you may be able to get an upgrade deal through HP Technical Support. You may also be able to get these cartridges exchanged for different cartridges if you end up having another HP printer. More information about the replacement of the cartridge.

• 7200 office jet printer-printing from my ipad (last) series

  have an office jet 7200 series printer.  Is there a way to update so it can print from my ipad (last)

  Unfortunately, printing from iPad is not supported with the old Officejet 7200 series.   We have a HP ePrint app on the app store, but he cannot bear to return to the Officejet 7300 series, but not the old series OJ7200

  There is a certain applications 3rd party on the App Store, search for 'Impression', which may help you

• HP 6500 Office Jet: printer ink

  I have a hp office jet 6500. Will be the office jet 8500 work ink cartridges?

  Hello

  No, they use different cartridges. For the OJ 8500 ink cartridges can be used for other 5 printers:

  http://WWW8.HP.com/au/en/products/OAS/product-detail.html?OID=3777789#! tab = compatible_hosts

  Kind regards.

• 2542 HP Office Jet: printer says offline, unable to print

  Printer ran out of ink. Buy more and installed. Print the required documents. The next day went to my work online, tried to print my documents. Nothing happens. Went to work stations, said the printer offline. My son, who is a guy of student and tech University has reinstalled, updated, etc. that still does not work. What's wrong? Can anyone help?

  Hello @LouMar,

  Thank you for visiting the Forums from the HP Support! I understand your HP Deskjet 2542 shows offline and you cannot print. I see that you have uninstalled and reinstalled the drivers without success. Looks like you may need to rerun Setup wireless. Please follow the steps listed below:

  1. disconnect the USB key if you use a direct connection.

  2. remove the HP software DJ 2542 uninstall from the control panel of your computers an option of the program.

  3. restart the computer.

  4. make sure that all the software DJ 2542 disappeared from the list programs, but also your HP folder listed under all programs in your Start Menu.

  5. now go ahead and download the software and drivers for your DJ 2542, please select the USB to wireless conversion (DO NOT connect USB until the software prompts you to):

  http://support.HP.com/us-en/drivers/selfservice/HP-DeskJet-2540-all-in-one-printer-series/5295960/model/5385253#Z7_3054ICK0KGTE30AQO5O3KA30R1

  6. go ahead and print a test page.

  7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Please let me know if it was successful! I'll watch for your reply.

  Thank you

• deskjet2130: hard to get my new 2130 office jet printing on mac

  Hi there-

  I got a new usb cable and printer.

  I have pluged in there, I added the printer to the mac in the System Preferences folder as needed. I also installed the driver from HP (version 1.5)

  but I can not print, not even a test page.

  When I click on print file can be see in the print queue, send, it says 0% it disappears then - but the printer does not react.

  When I open "completed jobs" all items I've tried printing appear here - although no print in fact.

  What on Earth is happening (or not as the case may be)?

  as it's a mac nothing assistance Advisor on the hp site seem to be applicable - and I can't use the support site, because I'm in Germany and this was bought here - I can only contact personal support using German - and I do not speak German!

  any advise?

  Thank you

  Laura

  Hi @LBH123,

  I can help you to install and use your Deskjet with your Mac running 10.9 2130. I understand that you have connected the USB cable and added to the printer using the 1.5 version of the pilot, but I suggest to use the Easy Start software instead.

  HP Easy Start is the new way to set up your HP printer and get your Mac for printing. HP Easy Start will locate and install the latest software for your printer, and then guide you through the installation of the printer.

  File name: HP_Easy_Start.app.zip

  -  Source

  Please let me know if you are able to print after installation with the Easy Start software. If the question is indeed fixed, please click accept as Solution button below to let others know what has worked for you. Thank you.

• Hi my hp c309 photosmart will not print any document message that the printer is offline

  Hi my hp photosmart c309 doesn't work when I print a document a message come and tell the printer is offline but the work of fine print.

  Thant for your help

  Angie

  Hello

  1. don't you make changes to the computer until the problem occurred?

  I suggest you try the steps from the link below and check if it helps.

  Method 1: Try to follow the steps below and check if it helps:

  a. open the start menu, click Control Panel, and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
  b. double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
  c. go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.

  Method 2: Try to run the fix it from the link below.

   http://support.Microsoft.com/kb/2027593

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
  How to back up and restore the registry in Windows

  Method 3: Also, try the steps from the link below. http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c02221706&lang=en&cc=us&TaskID=101&ContentType=SupportFAQ&prodSeriesId=3984415&prodTypeId=18972

  Hope this information is useful.

• printing test pages fine, but not pdf

  have a deskjet 2510. will print out the letters and the text very well, but when I try to print maps with symbols from a pdf file it prints the first 2 "fine then print very feint or not at all.  managed the doctor print and scan, have change of foxit adobe pdf files, but there is still the problem.  I did a full test page and everything goes well along the page, even if the black block, which should be next to the e-f color block isn't here at all. all black text printed fine. some of the small cages upstairs have a small broken line.  any help please

  Hi @ajdstitch,

  Welcome to the HP Forums!

  I understand that your HP Deskjet 2510, print test very good pages, but not the pdf files. I'm happy to help you with your print!

  To get help, I'll need more information:

  • If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  • If the printer is able to make copies.

  In the meantime, please consult this guide for print quality, fixing the problems of print quality for the HP Deskjet 2510 and Deskjet Ink Advantage 2515 all-in-One Printer Series.

  Thanks for posting and have a great day!

• just wireless printer to print a test page but does not print anything

  just installed my advent AWP10 printer all in one wireless, print a test page, and then I went to print an e-mail and nothing, when I checked "whats impression" it says 0. Did a diagnosis on her, said she was not shared with home networks, corrected this, but still nothing print or the print stack, is it OK to plug a usb cable to the rear, although its placement in the wireless? Maybe I could set up the usb cable, but also wireless, I don't know?

  Hello

  Thanks for posting the request in the Microsoft Community.

  It would be great if you can answer the following questions:

  1 have had any changes made on the computer before the show?

  2. What is the full and exact error message?

  Method 1:

  I suggest for the link and try to run the troubleshooter and check if it helps.

  Printer in Windows problems

  Method 2:

  Check the link and try to run the troubleshooter to check if it helps.

  Windows wireless and wired network connection problems

  http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

  Method 3:

  I would also refer to the links to set up a printer:

  Install a printer

  http://Windows.Microsoft.com/en-in/Windows7/install-a-printer

  Install a printer on a home network

  http://Windows.Microsoft.com/en-in/Windows7/install-a-printer-on-a-home-network

  Setting up a wireless network

  http://Windows.Microsoft.com/en-in/Windows7/setting-up-a-wireless-network

  If the problem is not resolved, please provide more information to help you best.

  Thank you.