deskjet6840: kernel driver missing
Need help, the HP Deskjet printer cannot be installed on this computer, note missing kernel driver. The printer will install on other 64 bit Windows 7 computers. Another printer will install on this computer. What is a kernel driver and how can I find?
Thank you
Joe
After interfacing with two of then high call HP support people I still had the same problem with the printer. Niether nobody told me what kernel driver loaded the HP printer drivers. Support from people trying to sell me a new printer which I am sure they both knew would work because I believe they knew exactly what the real question. It was that the file ntprint.inf was absent from the FileRepository. This is where the file should be.
C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_neutral_4616c3de1949be6d
Ntprint.cat
-> the missing file Ntprint.inf
Ntprint. PNF
The real problem is that these plug printers folder 32-bit support. There is also a ntprint.exe & ntprint.dll which is located in the folder C:\Windows\System32.
I have other computers windows 7 home so I got the file on another computer, but if you know the House to use the
WindowsAKI you can get the file on your installation DVD. Others have written how to do this. Allso to move or copy the file in the right folder, you must modify the security permissions.
After that I added the ntprint.inf file loaded the printer driver and now I can access the printer.
I think that this might be why other people are having problems loading printer driver, not only HP printers.
I guess I can say problem sovled, and I don't have to buy a new printer.
Kind regards
Railroadjoe
Tags: HP Printers
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