Desktop HP Pavilion Elite 150ff: performed a cover of the factory, now I get the error HP photo creations DC18

I did a factory recovery using Recovery Manager on my desktop of windows 7 Home premium, Pavilion Elite 150ff. After having installed all the updates and download flash player and Adobe Reader and install my Antivirus HP Photo creations program won't work, I get an error message saying DC18, and Microsoft claims it is incomatible, I have the icon on my desktop. Tried to download it from the HP website, but my anti virus detected a trojen, how can I get this program working again. All other programs work fine, my desktop is wired but my 7520e printer is wireless and connected properly. Also HP smart web printing does not work, using IE11.

Hi Emma.

Uninstall and reinstall HP Photo Creations should resolve the error. Here are the instructions step by step for Windows:

1. check your Internet connection

  • If you have access to the Internet from a company or a network of offices, please make sure that the network or the firewall allows access to the HP Photo Creations software.
  • Check your computer clock to make sure the date and time are set correctly.

2 uninstall and reinstall HP Photo Creations

Step 1: Uninstall HP Photo Creations

  1. Click Start
  2. Click on Control Panel
  3. Click Add or remove programs
  4. In the list, select and delete HP Photo Creations

Step 2: Download and reinstall HP Photo Creations

  1. Go to https://shop2.rocketlifeproduction.com/hpfe6fd34b208847e8f8254b9be96e8c4c/catalog.html?gta=download
  2. Click on the download button. Depending on your browser, you can choose to run or save the program. Choose run if they are available. (If you choose Save instead, double-click the file you downloaded).
  3. Follow the instructions on the screen to reinstall HP Photo Creations.

Step 3: Open HP Photo Creations  

Open HP Photo Creations by double-clicking the shortcut on the desktop, and then confirm that it works.

I restart the computer after step 3 may help as well.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Our support team is always happy to help you. You can contact them at www.hp.com/go/supportform

Thank you for using HP Photo Creations,

RocketLife

Tags: HP Desktops

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