devices Bluetooth Win7Pro 4320 s not found but laptop is visible to devices.

Hi guys

I've been struggling with this problem for 3 weeks now. Here's a breakdown.

PROBLEM:

Peripheral Bluetooth worked well. Now the laptop does not show one of my Bluetooth devices when you search for devices. However, the Bluetooth devices can see the laptop.

BEGINNING OF THE NUMBER:

The HP Advisor tool did some updates some time ago, but I doubt if it was the cause. While I was with my Microsoft 5000 Bluetooth mouse, it's just disconneted. When I clicked again, the PC said that a device wants to connect. I would like to confirm the unit then, but at the time wherever he is finished installing it disconnects again. Repeat this process without end.

TRIED:

(1) I uninstalled the HP Bluetooth integrated device via the Windows Device Manager and reinstalled using the HP Advisor. This has not fixed the problem.

(2) I have unsinstalled the built-in HP Bluetooth device, used HP Advisor to look for technical problem and then it reinstall the drivers, but now some unknown "Perephiral Device" is listed this installation fails every time. This has not fixed the problem.

(3) apply a patch Microsoft of Bluetooth Windows 7 unofficial KB980396 - x 86 which stipulate the exact issue I'm having. This has not fixed the problem.

4) ran a few more set windows up to date. This has not fixed the problem.

(5) replace the batteries in my mouse. Has not fixed the problem.

(6) connected the perephirals Bluetooth on the other PC in the hope that it might "reset" something in the perephiral. Has not fixed my problem.

(7) Ran HP Advisor Update Checker. It fails to download updates task. No other error message explaining why it has not. This does not solve my problem.

(8) installed a Broadcom driver actually installed all devices and no 'unknown device' were left. But this did not fix my problem.

(9) tried to pair it with my Nokia e61i. The phone see my book, ask a pair code (enter 0000), but the pop up with a message "Unable to Pair".

(10) download HP drivers again from the support site and peripheral devices installed, but now unknown are listed again and still unable to connect.

OTHER TESTS:

(1) install my Belkin Bluetooth dongle via a USB port and see if it works.

UNWANTED TESTS:

(1) reinstall Windows from recovery disc

(2) back to a Restore Point - restoring 2 last points are after start of the issue.

Does anyone have a solution because I'm very close to making a 13 "frizbee out of this HP?

Update test:

I installed my Belkin Bluetooth dongle v2.1 f8t016. Everything installed fine without errors. But this has not fixed my problem either.

Conclusion:

My conclusion is that it must be a Windows problem. If someone managed to get around this problem please let me know. I will now take this query to the Microsoft Windows 7 team.

Thank you for those who look at the post.

Tags: Notebooks

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