Did not 'Spartan' or 'Bulletproof' emblems. Halo 4 Xbox 360

I've seen online this pre-order skin armor of Halo 4 on amazon.com, I would get the 'Web' I.O.C. and emblems "Spartan" and "Bulletproof". When Halo 4 was delivered to me, I received an email that contains the code for the skin of armor, but there was no message containing codes for one of the emblems.

At the time wherever I pre-ordered Halo 4, there was a section on the page that says that the emblems would be part of the pre-order and the skin of the armor bonuses. But after a month or two, the part on the web page disappeared. Everything that has been said on a pre-order bonus was the skin armor. Around elsewhere on the internet (such as Halo 4 forums, FAQS, YouTube, etc.) talk about Halo 4 pre-order bonuses say "Spartan" and "Bulletproof" emblems are part of the Amazon promotions.

I contacted Amazon and was told to contact Microsoft about the issue. But it has been difficult as if they want to call me, but I don't have the ability to use a phone for a while.
Does anyone else have this problem? And everyone in the offices of Microsoft can do anything for me?
I fell on this Microsoft forum site specific because I'm not good with the xbox.com forums. And I had a lot of help with this domain name in the past.

Hi BillJEshelman,

I suggest you contact Microsoft Store for the best Support.
http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Site_Contact_Us

Tags: Windows

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