Difficult to re - install Acrobat Pro XI on the new computer after disabling it on the old.

I got XI of Acrobat Pro installed on a desktop running Windows 7.  Everything was fine, until I got a new desktop computer, faster (still under Windows 7) so I disabled Acrobat on my old computer, downloaded and installed the same version (Pro XI) on my new computer with the same serial number, and now it does not work.  I get a dialog box titled "serial number Upgrade.  Under the title it says ' serial number you provided is valid, but calling it a product was not found on this computer.

Below that, it tells me to choose one of the following products in a drop-down menu, but Acrobat Pro XI is not one of the selections!

Antlersrob he asks serial number previous version of Acrobat that you upgraded.  You can find your serial number registered under your account at http://www.adobe.com/.  You will find more details in your serial number to find fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Tags: Adobe

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