Difficulties of the printer. Get the spooler error messages.

I need help.  I've been on this forum yesterday looking for answers and tried a number of things.  I'll detail what I tried and which responds, I received the computer.  Let me preface this by saying that this all started yesterday.  My computer slowed and then frozen Friday.  A friend who fixes computers because his life has come and picked up the computer and he told me that he had to fix something to do with the "boot device", apparently it was not properly start.  Reconnecting to my pc, I discovered that I could print is no longer.  That's where I start...
1 Control Panel > printers & faxes > add a printer: when I do this I get an error msg that says: "operation could not be performed.  Printer Spooler service is not running. "so...
2. on the start menu, click Run > type "services.msc" > right click on "Printer Spooler" > click "Properties" > on the general tab, startup says "automatic" and «Stopped» Service status  Click on 'Start' and get the error message "cannot start the spooler on Local computer printing.  Error 2: the system could not find the specified file. "so now...
3. I went to the printer spooler properties, in the Services menu > on the Dependencies tab, "this service depends on the following system components: Remote Procedure Call (RPC)" and "following system components depend on this service: Dell Printer Status Watcher."  So in the services menu, I checked the remote procedure call and it is started.
4. to the printer spooler properties, connection tab, the box marked "Local System account" is selected, and below "allow service to interact with desktop" is checked.  Further down on this tab, hardware profile reads 'active service '.
5. after having tried everything I removed/uninstalled all by clicking Control Panel printer drivers > Add / Remove Programs > then remove all applications the range of HP printers.  Then, I went to the HP Web site and installed the printer drivers all over again and restarted my computer.

Unfortunately, after all that... you guessed it... I still cannot add a printer or print at all!  I'm at my wit's end!  Help if you can, please!
Do not leave the silly red hair... There's a smart chick under here!  Thanks for any help you can give.
Melissa

If the steps in the KB article look too intimidating and/or automated FixIt tool does not work, read the material in the CleanPrinterDrivers link below.  A single step, that you missed to uninstall your printer drivers is 'Step 4' of the Article a link below.  If I understand correctly, if you omit this step, the same driver file is used to reinstall, even if you have downloaded a new version.

Here is my canned response:

Often, but not always, the symptoms you describe are caused by a corrupt print job stuck in the queue or a damaged printer driver.  However before you clean things up, on general principles, that you can download, install, update and run full scans with each of these two free programs:

AntiMailware MalwareBytes
SUPERAntiSpyware

Do not operate the two scans simultaneously.  Each will take a long time, so start it and then go do something else for a while.

Cleaning of printers

NOTE: If after completing step has the print spooler is not always running after you launched the command "net start spooler", you will not be able to follow all the steps in "First Article".  Instead, go to the other link and download and get and use the utility 'cleanspl' such as described here.


A. Clean on print jobs pending

  • Open a command prompt window (start > run > cmd > OK)
  • Type the following in the black command prompt window, and then press ENTER after each line

net stop spooler
del/q '% windir%\system32\spool\PRINTERS\*.* '.
net start spooler
output

B. clean the old printer drivers and install the latest drivers by using the directions in One Article.  If you have (or had) a Lexmark printer, follow the instructions on the following site before installing the new drivers, as explained in its first Article: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Tags: Windows

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