Difficulty your purchase options steps

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• I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed. ???

  I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed.   ???

  Hi Jaynecampbell,

  Thanks for choosing Microsoft Community to post your question.

  According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

  I would be grateful if you could answer the following questions:

  1 are you facing the question to download any specific application?

  2. using a proxy connection?

  We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

   

  Method 1: Ensure that the date and time are correct on the computer.

  (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

  (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

   

  Method 2: Run the network troubleshooter utility.

  (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

  (b) troubleshooting of network entry in the search box.

  Tapping c) or or by clicking settings and then type identify and repair network problems.

  Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

  Follow the steps to disable the proxy:

  a. open Internet Explorer

  b. click on Tools and then click Internet Options

  c. click on the connections tab and then click LAN settings

  d. disable the server to use a Proxy

  e. click on apply then Ok to save the changes.

  Method 4: Turn off the Windows Firewall and defender and then try to download the application.

  To disable Windows defender:

  a. place the upper right of the mouse and click on search and type Windows defender and press enter

  b. in the window, click the settings tab.

  c. disable the real-time protection real option.

  d. click on save changes.

  To disable the firewall:

  a. place the upper right of the mouse and click on search and type Windows Firewall and click on settings

  b. click on windows Firewall

  c. click Firewall round toggle the left pane

  d. check the option to disable the firewall.

  Note: Repeat the steps for the parameters of public and private networks.

  
  

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

  Note: In the Windows store, you will need to click on connect and use the credentials online.
  a. hold down the Windows key + C to display the bar of charms, click on settings , then PC settings more.
  b. in the settings of your laptop, click users and under where it says connected to , click disconnect your Microsoft account and confirm.
  c. after the test, try to connect again by repeating steps and click on connect your Microsoft account to re-associate.

  If you have additional problems, please reply to this post and we will be happy to help you further.

• Your purchase could not be completed

  When I want to buy the head of State... what to do?

  Hi Alexander_dx316,

  I understand that you receive a message "your purchase could not be completed" on your Apple TV (the community you posted in).

  The first thing I would say is to log out of your iTunes Store account, then update your billing information.   This includes enter them your debit card or credit card number, expiration date and security code.  In addition, make sure that the name on the card and the billing address match the information on your bank statement.  Reconnect to your iTunes Store account when you're done.

  Modify or delete your Apple ID payment information

  If you have a balance on your iTunes Store account, and your current payment method does not work, you can try to use a different credit card or buy a gift card from a retailer iTunes local and which apply to your account to clear the balance.

  How are charged purchases on iTunes Store
  

  When you make a purchase, content credits are used first, as long as the value of the item you buy is less than or equal to the value of the credits. Gift cards are used then. If your gift card is less than the total cost of the purchase, the payment method that you have paid to the record is charged for the balance.

  If these steps do not resolve the problem with your account, please get in touch with the iTunes Store support team.

  Take care.

• We get an error that your purchase could not be completed, please try again later. "when buying

  * Original title: need help buying something at the far Windows 8

  I added a method of payment, I was about to pay it, but when I click on 'pay', he said "your purchase could not be completed, please try again later."

  Could someone help me please?

  Hi Lloyd,

  We appreciate your patience. I will do my best to help you solve this problem.

  I wish that you make sure that the Windows Firewall and Windows Update services are set to automatic and see if that fixes the problem.

  Here are the steps:

  Restart the Windows Update and Windows Firewall services and check.

  1. Press or press the Windows key + R, type services.msc and press ENTER.
  2. If you are prompted for an administrator password or a confirmation, type the password or click continue.
  3. Locate the Windows Update, Windows Firewall services.
  4. Double-click the two services and set its Startup type to Automatic.
  5. Servicesnearby.

  Keep us informed on the status of the issue. We will be happy to help you.

• I can't buy apps in Windows 8 Store: "your purchase could not be completed, something happened and your purchase could not be completed.

  When I try to buy an app out of the store, I get the message:

  "Your purchase could not be completed . " something happened and your purchase could not be completed '

  A new attempt of results in the same error.

  I tried most, if not all, solutions to this problem on the forums (definition of the location, date/time, reset the windows store, crossing the local profile cache, using several computers running different versions of Windows 8, using "sfc/scannow" in a command prompt, etc..)

  • This issue is not present on my windows phone 8 device.
  • At one point, I was able to buy apps with success.
  • I recently configured a VPN (Although disabling the VPN does not solve the issue)
  • I run 2 PCs of Windows 8 and use the same Microsoft Account for both
  • I recently transferred a XBOX live gamer tag to my Microsoft Account
  • I have a credit card and a PayPal account set up in my billing options
  • Recently, the PayPal account was not properly authenticate on my windows phone, I deleted and added it and it now works fine
  • In the account for the store settings (Windows + C |) Settings | Your account | Payment and Billing Information), he said: "before you can purchase an application, you must add a payment method to your account" when I click on add a doesn't MATTER.  To http://account.live.com billing options, there are two payment options clearly listed and functional.  What happens?

  That's all that I think I speak for the moment.  I know that Microsoft is currently changing parts of the Microsoft Account system, but I didn't know that an error like this would be because of that.  So I want to know what I can do to solve the problem immediately.

  Thank you

  OK, I solved the problem.  I still have questions using my PayPal account, but now I'm able to use my credit card.

  Here's what I did:

  1. Open the app Store
  2. Press the Windows key + C, then select settings
  3. Select the option menu: your account
  4. Select "Change user", then to connect to ANOTHER account. (I tried to simply connect to the same account again, and it did not work)
  5. Select the Add payment option (which should now work and load a menu)
  6. Close the menu and return to your old account using Exchange User
  7. Click on add payment option once again, it should now really open. (Assuming it wasn't before, that, for me, it wasn't)
  8. It will now allow you to add a payment, and I suggest strongly that add you payment options you have currently listed there.  I think there is a problem with the PayPal accounts in particular.
  9. Buy your favorite again, applications finally.
  10. Fact.

  My PayPal account still does not work after that.  Well, I think it has something to do with the settings "preferred payment method" Paypal.  It might be interesting to contact PayPal on this subject, because I am able to use regular credit cards perfectly well after this "correction".

• Cannot install app-error: your purchase could not be completed

  How can I install apps on the store? all I get is YOUR PURCHASE could not BE COMPLETED

  Hello Daphne,

  You are unable to install a particular application, or can you get this error for all applications?

   

  An error code is displayed with the error message?

  I suggest you try the steps suggested in this article and checking:

  http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

  Try these steps and let us know the results.

• Your purchase could not be achieved. Something has happened and it's impossible to make your purchase. Error code: 0x8086000c

  Original title: I can't download apps on the Store Windows on Windows 8.

  Until recently, I couldn't download apps from the store Windows on my PC in Windows 8. Even when I try to download free applications, I get the following error message:

  "Your purchase could not be executed. Something has happened and it's impossible to make your purchase. "Error code: 0x8086000c.
  Why is this happening?

  What do you mean by doing a refresh?

  My app store gives me the same problems and I don't know how to fix it or the other

  People,
  I had a similar problem.  Here's what I did to solve the program:
  Create a new user on Windows 8 with a microsoft account.
  When I connected, applications have been downloaded and I have confirmed that they are working.
  I logged on my original account (which was a local account).
  I followed the above suggestions of Mohammed Somasundaram.
  I logged in the windows via a browser (so not the app store) store.
  I uninstalled one of the applications (for example DRIVE).  Then, through the store (via web browser), I looked for "READER" and then install hit.  This launches the APP STORE and I was able to install it.
  I repeated the last step for each application (took a little time), but now they all work.
  Good luck.

• How can I buy tokens to play poker zynga with an ITunes gift card that I download on my ITunes store account. the system on my IPhone gave me the following message "your purchase cannot be completed, to contact Itunes support support a.

  How can I buy tokens to play poker zynga with an ITunes gift card that I download on my ITunes store account. the system on my IPhone gave me the following message "your purchase cannot be completed, to contact Itunes support support on this Web site, www.apple.com/support/itunes/ww/.

  Click here and ask for help from the staff of the iTunes Store.

  (145085)

• your purchase could not be completed itunes

  Am has this issues on my account, I can't buy something please what is the solution to this? your purchase could not be completed itunes?

  What did he say?

  Have you contacted iTunes support?

• El Capitan update: "we could not complete your purchase.  Unknown error.

  Hi all

  I have a MacBook Pro running Yosemite (10.10.5).  When I try to upgrade to El Capitan via the App Store, I get this message:

  "We couldn't make your purchase.  Unknown error. »

  I read through the discussion forums and tried strategies here for this problem, including logging out of the App Store (message appears even when no user is logged on), delete the files/var, etc..  I also spoke with support to AppleCare, who didn't know what to do, and with the it Department at my work, who also did not know what to do.  So hopefully someone here can help.

  In previous messages, the system console messages have been useful in solving this problem.  I can post those if one of you can give meaning the.

  Try resetting the App Store and the deletion of Cookies.

  Reset       Taken from old Toad

• "Repair your computer" option missing

  Hello

  I recently bought an Inspiron notebook. It came with four partitions on the disk:

  -Small utility Dell (hidden)

  -10 GB Dell Recovery

  -Main OS Partition (NTFS - OS drive)

  -2.5 GB Partition (hidden) MediaDirect

  As soon as I got my hands in the system, I copied the recovery on an external hard drive partition and delete the original from the hard drive of the laptop. When I rebooted, vista bootloader shows now two startup options:

  -The first boots into Windows normally

  -The second gives a «winload.exe» error message missing

  So I inserted vista dvd in the drive and used the recovery option to repair the boot loader. This deleted the entry of falty, but as a result, removed the "Repair your computer" option in the F8 boot menu. Now I can't restore factory settings even place after regaining the recovery partition is original.

  How to restore the F8 menu so that it shows the option "repair your computer"?

  
  

• I am trying to install free apps from the store and I get "your purchase could not be executed. Please try again.

  I am trying to install free apps from the store and I get "your purchase could not be executed. Please try again.  He told me to add the payment method before apps can be purchased. A pop up with adding payments happens, but I can't activate it.  Where can else I add my mode of payment on my profile?

  Original title: payment

  Open the store and open bar charms and select "settings".  Then click on 'your account '.  You must finish setting up your account before you can get apps.  Although the apps you're looking for are 'free', you will not be charged for them, but the account setup must be run.

• "Windows Store" your purchase could not be completed: something happened and your purchase could not be achieved "why is this error that occur?

  When you try to download any application in the Windows store I get the error message "your purchase could not be completed: something happened and your purchase could not be completed. I am connected to the internet and signed on my Microsoft account. It's a common mistake others are experiancing?

  Hi, Simeon,.

  Are you by chance using the built-in administrator account?

  Have you tried to clear the cache to store (if you are facing the same question that Gaara was)?

  From the Office:
  Press the Windows key + R
  Type WSReset.exe and press enter
  Reset

  You can also try the following:

  The process below will put you in a "clean boot" that allows only Microsoft services to run at startup. This will prevent only 3rd-party programs and services from loading at startup.

  From the desktop:
  Press Windows key + R
  In the run box, type msconfig and press enter
  On the Services tab, select hide all Microsoft services and click on disable all the
  On the Startup tab, click to open the Task Manager
  On the Startup tab, right-click and disable each startup item and then close the Task Manager
  Click apply/OK on the System Configuration screen, then restart

  Once you have completed the test, remember to set your computer to a normal startup.

  @Gaara, do you remember what test you ran exactly?

  Thank you!

• Your purchase is not complete

  When I install an app, I have this error but I am connected to the internet

  Hello

  Please, try the suggestions mentioned here and see if this helps you:
  http://www.thewindowsclub.com/your-purchase-couldn ' t-be-completed
  Hope this helps, good luck :)

• Something has happened and it's impossible to make your purchase. Error code: 0 x 80004002

  Hello!

  Whenever I try to install an application on the Windows Store I get the following error: something has happened and impossible to make your purchase. Error code: 0 x 80004002

  Help, please. I really want to install 8.1.

  Thank you

  Jeroen

  Hi Nathalie,.

  Thanks for your response! I am happy to say that my problem is already solved.

  Of this site, I found the advice to run: sfc/scannow. After that, I was able to install Windows 8.1 with a few hickups.

  Thanks again,

  Jeroen