Display flashing on Presario CQ61Z problem

Presario my son has developed a flickering display problem.  The top quarter of the screen looks OK, but the bottom three-quarters sparkles with a duplicate of the top of the screen.  When I plug a monitor external VGA port, everything seems OK.

The external box is great, but this problem developed while he was on a voyage, so vibrations may have caused a cable layer to come off.

While I investigated this problem, I pressed ESC during boot and discovered a diagnostic program.  Who has a diagnostics log and when I looked, there was a failure of memory in January.  (I don't know why my son didn't tell me about this.)

I pressed F8 during startup and was able to run the Windows memory diagnostic.  After a few minutes of operation, diagnostic tests also reported a problem of memory.

So, I called HP hotline to try to return the laptop for repair.  If the price was reasonable, I would have even paid for the repair.  Unfortunately, the guy who I spoke with said that the video problem was not an event of warranty.  I then waited on hold for a long period (> 30 minutes) to speak to an equipment technician who told me that it would cost $400 to repair the machine.  ($400 for a $300 machine!  You must be a joke!)

Is there a Plan B?  I'm not afraid to open the machine, but not if his will void the warranty.  The label on the back of the machine said that the warranty is 1 year and we bought the machine in December.

Mike

Here's an update on this:

I sent the machine to HP.  Through their web interface, I noticed when the machine arrived and when they started to look at him.  As first of all, they said they reproduced the problem and gave a date when the repaired unit would be delivered.  Happy Days!

The next day, however, the status is changed to "out of warranty" and the service fee has been set at $430,84.  That's when I'm mad.  I wrote to HP support, saying that "if it is the final answer, please send the machine back, at your expense, and I'll open and fix it myself. I certainly won't pay you $430 to fix it. I can replace it for that price. If I do that, it will not be a HP, and I will never buy an HP again. "Then, there, I played the" I'll never buy your products new card. " "(I'm not proud of it, but I wanted to say it.)  I bought a machine from Circuit City and paid for in-store warranty, because the sales man said it covers everything that has broken.  The machine is not the last 6 months.  When I took it, they said: "well, we do not cover physical damage."  When I pointed out that she broke under normal conditions of use, my protests fell on deaf ears.  I wrote them a letter saying I would never set foot in their store again, and there was no answer.  I was true to my word and I had to smile later when I drove in front of the store later with the sign of close closing on this issue, but I digress.)

Support for HP laptops replied and said "I want to inform you that, once the laptop has reached the service center, the diagnosis revealed that the damage was that a customer induced damage, and this is why it is not covered by the warranty.

However, I understand that your case requires a more personalized approach. That's why I'm climbing the case to our supervisor principal in the hope that he might have a better practical solution to the current situation. It goes back to you within two to three business days. If you need help, please reply to this message and we will be happy to help you further. »

He later got in touch with me and was very happy to help you.  He raised the case online, where they had a defective screen image.  He immediately said, "which is not a customer induced damage" and sent approval to repair center to fix this, what they did and the machine arrived at the initial return date.

A few days after the arrival of the machine, I got a call from the main supervisor asking if the machine has arrived and if I was satisfied with the result, which I was.

So, I think the moral of this story is to continue to push for HP to do the right thing, and they will (eventually).

Mike

Tags: Notebooks

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