Do not install the device driver for iPhone on Windows 7, computer does not recognize iPhone is plugged

I have Windows 7 and all of a sudden my iPhone 3 G will not sync with my laptop.  The computer has stopped recognizing the phone being connected at all, and yet he is recognized in iTunes.  When I plug in the phone it gives me the message... device driver failed to install.  I know it of a compatibility problem and have searched through the forums and was on the phone with the support of Apple for FOUR hours and nothing has worked.  They even sent a new phone, and it still does not work.  HOW can I find the driver that needs to be updated?  I checked in the device under the universal Bus Port Manager and it indicates that the Apple driver is up-to-date.  He sometimes let me to sync my contacts and calendar errors... but without music, photos, ringtones, etc.  Help, please... I lost tons of time on it!

Hi regsiler,

I suggest to open the Device Manager and in the view tab, click Show devices. Remove all instances of the device, and then restart.

The phone begins to change when it is connected to the computer?

Chris
Microsoft Answers Support Engineer
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Tags: Windows

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