do you have clients conact by phone to solve the problems, they do not know they have?
Conacted by phone from possible call center and said he had malware on my computer. The appellant wanted me to press windows and r key to access the files where was of such software. When I said that I felt uncomfortable to take the advice of unknown said that I would lose the windows support if I don't respect. At this point I hung up. Windows supports calls out of the blue like that? If yes how can I contact their support in this possible problem?
Conacted by phone from possible call center and said he had malware on my computer. The appellant wanted me to press windows and r key to access the files where was of such software. When I said that I felt uncomfortable to take the advice of unknown said that I would lose the windows support if I don't respect. At this point I hung up. Windows supports calls out of the blue like that? If yes how can I contact their support in this possible problem?
First of all, please note that this is * not * Microsoft you are addressing here. It is a forum for peer support. We just are all users of this version of Windows here, help each other if and when we can. We are not Microsoft employees (not even those of us with 'Microsoft MVP"behind our names; it is an honorary title for having provided useful advice) other than a casual employee.
Second, your hanging up was definitely the right thing to do. Microsoft makes never calls it, and the call was from a crook. It became a very common scam these days.
Tags: Windows
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