double counting and Ghost
Last year, I bought a CC license on at a reduced rate because of my academic position at this time here. Very nice, I love adobe products and I wanted to present to my colleagues. Unfortunately, it is a temporary position and logically, I cancelled the subscription when I left. What was my surprise, yesterday, when I upgraded my computer Windows 10: then, I realized that I still had an active Adobe CC account. I was certain I have it resign in September. Explanations.
Let me go in detail, then I have a few questions.
What's happened is that while creating my CC adobe account, I probably created two at the same time without noticing. Same name, same email, even mobile, even the credit card. Enamel is used to check if you are affiliated with the University and I gave another email in an email (Gmail for me) course. When and how I created the second account is a mystery to me. In order to have two account, I paid twice without realizing it. This isn't the problem here and I think it will be resolved easily.
I realized that one account was accessible by my Gmail and the other with my email from the University. In fact, I used the two emails and I had the feeling that they were interchangeable. (I don't know, maybe there is)
Without doubt, I registered on the American site and the other on the interface in French. It is very strange because any email I use to connect, I'm going to the same account, giving the illusion that there is only one account and two emails are equivalent.
In September, I cancelled the subscription on the 'visible' account and the account interface takes over this provision.
The Cloud app do the same, any email that I use to connect, I go to the same account management page.
I make the assumption that the English site or French make the difference, but I'm not sure about that. I did a new install of Win 10. Then, everything was new and I went to adobe to view the offers, thinking to subscribe again, by default, I went on the site U.S. (usually there is an automatic redirect to the FR site). I was very surprised, I could connect to my account, but not the object of a subscription free and limited but a lot. The details Panel confirmed that I had an account still alive who was automatically extended recently. I check my bank account, and yes there is a line for her. In total, I lost 600.
My questions are:
- other people live such strange behavior?
- does anyone has the explanations why this can happen?
- How to prevent this?
- in the case of twins accounts wouldn't be nice to draw attention to one single account that there is another?
As is clear from what you say that you have some sort of e-mail forwarding (whatever email I have use to connect, I'm going to the same account, giving the illusion that there is only one account and two emails are equivalent) it also seems that when / if (?) Adobe sent e-mail notifications to your different accounts, you saw it all as one... so has not noticed that you actually two accounts with Adobe
I read that you are not allowed to subscribe to the cloud twice with AN email address (some confusion in what I read on this subject, so I'm not 100% sure that Adobe will BLOCK your second subscription or not)
In any case, you need to contact Adobe
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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