USB ports not recognizing keyboard and the mouse after sleep

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• Locking of the keyboard and the mouse after update Windows7

  System: HP 3135 Pro

  Windows 7 Prof 64 bit

  Microsoft wired keyboard 600

  Mouse Logitech RX250

  This problem started on October 16:

  After the automatic updates of Windows, the keyboard and mouse locked. Only to start in secure mode and come back with the widows, restore the system to a previous point, it is possible to activate the keyboard and the mouse again.

  Now, I turn off the automatic updates, to avoid the system freezes again.

  The Microsoft forum is not clear about this error, would be something regarding the HP computer?

  Any help is welcome.

  Hello

  There were some problems with the last batch of reviews/recommended Windows updates this month this.

  Among the updates disabled device USB 2.0 from a USB vendor specific drivers. I found a web reference that can explain what has happened to you. I think that the update has been removed from Windows Update. This article may shed some light on your problem.

  You can install each update manually until you find the cause of your problem. Unfortunately, when you find it you will have to restore the system again and avoid this update. Or Microsoft could have pulled the offending update.

  Is it only a matter of HP? Impossible to comment on.

  I've updated HP four systems, a Dell laptop and a system tailor-made without any problem.

  You really don't want to permanently disable future updates of Windows.

  Jaco

  I'm not an employee of ch *.

  "" "" Please give a "Bravo, Thumbs Up" If the notice is relevant or "accept as Solution" to help other users of the forum having a similar problem.

  HP products:
  Office 810-150se (Win 8.1)
  17 t - j000 Notebook (Win 8 upgraded to Win 8.1)
  H8 1380t CTO Office (Win 7)
  560z Desktop (Win 7)

  Other PC:
  Laptop Dell Inspiron (Win XP upgraded to Windows 7)
  Custom build: (Win XP upgraded to Windows 7)

• Keyboard and the mouse do not work after upgrade to Windows 7.

  The operating system on this computer is Windows 7 Professional (64 bit), and the following updates are available:

  MS Security Essentials:
  Update for Microsoft Security Essentials - 4.7.205.0 (KB2994766) - Important

  Windows 7:
  Cumulative Security Update for Internet Explorer 11 for Windows 7 for systems based on the x 64 (KB3021952) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3004361) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3004375) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3013455) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3023562) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3029944) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3031432) - Important

  Update for Windows 7 for x 64-based systems (KB3004394) - recommended
  Update for Windows 7 for x 64-based systems (KB3020338) - recommended
  Update for Windows 7 for x 64-based systems (KB3021917) - recommended

  X 64-February Windows malicious software removal tool (KB890830) 2015 - Important

  The problems begin after that I installed these updates. After restarting the computer, I can no longer use my (HP SK - 2506 U) keyboard and mouse (Microsoft Wheel Mouse Optical). I have looked around through the forums and tried several suggestions; However, none have them worked, that's why I post here.

  For example, here are the methods that I've tried so far, while using a PS/2 keyboard connected:

  (1) to start the computer in safe mode only to find out that they keyboard and mouse don't always work.

  (2) went in mode Bios and the keyboard works until I leave.

  (3) Microsoft Fix It tool I tried for USB devices and he said that "the changes have been made", but it does not solve the problem.

  (4) I went to the Control Panel, type "Troubleshoot" > find and fix problems > material and audio > configuration of a device, and he says: "material changes may not have been detected."

  (5) download the drivers on their site, but they will not be installed because 'the latest version is already installed. "

  6) going to remove each USB root hub in Device Manager, and then restart the computer to reinstall the drivers. The computer recognizes the 'new' devices,
  but then fails to install. Also, when I check their error on each of the USB status then in Device Manager, I get an error (code 52).

  (7) I also tried to install an update, restart the computer and then install the update next to try to reduce down which one is causing the problem. However, this method does no more work. For example, I installed an update, then restarted the computer, and it would be nice. Then install the next update, and the problem would come back. I would therefore restore to a point earlier, thinking that the second update has been the cause of the problem only discover that the problem came back after first re-installation...

  I also tried to run a backup of my external hard drive, but it does not work. I also tried to create a system repair disc, and it fails too.

  So far, the only way I can "fix" this problem is if I restore my computer to an earlier point in the day and then hide all updates to install automatically.

  Now I'm wondering if anyone knows why these problems are happening or fix them for good?

  Hi Floyd,

  I appreciate the efforts that you have taken to solve the problem in a few important steps. Since it is a problem that occurs when you try to install updates for Windows, the driver may be signed or corrupted.

  Just a few questions in order to get a clear picture of the issue.

  1. make all the windows updates installed successfully?

  2. What is the full error message you see in Device Manager?

  Follow the thread and check them off below if it helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/error-code-52-USB-ports-not-recognizing-connected/2379017c-D513-478C-A184-0d1b7cd408b2?page=1&TM=1424751616733

  I MPORTANT this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/

  If the problem is not resolved, you can put the computer in a clean boot and check if it helps.
  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
  http://support.Microsoft.com/kb/929135
  Note: after the boot minimum troubleshooting steps, see how to reset the computer to start as usual after a clean boot troubleshooting.

  Get back to us if the problem persists.

• Keyboard and the mouse does not work after the release of sleep

  Original title: error keyboard and mouse

  After you have installed Windows 8 I had problems with the keyboard and the mouse.

  If the computer disconnects a half our for example, when I come back, the keyboard and the mouse do not work,

  I can not connect and I have to restart my computer to the power button.

  How can I avoid this problem? It happens every day at least once.

  Hello

  1. you are using a wired keyboard or mouse and wireless?
  2. What is the brand and model of the PC?
  3. have you checked if other USB devices work on the PC after you resume the computer from sleep mode?

  I suggest you follow these methods and check if it helps.
  
  

  Method 1:
  If you use the USB keyboard and mouse, and then follow the steps below to uninstall and reinstall the USB controllers.

  (a) press the Windows logo and X from the keyboard.
  (b) type devmgmt.msc , and then press ENTER.
  (c) expand Bus USB controllers.
  (d) right-click every device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
  (e) restart the computer and reinstall the USB controllers.
  (f), check the question;

  
  Method 2:

  The 'USB selective suspend settings' option in the Power Options can be activated.

  (a) press X and WWindows logo and choose Power Options
  (b) click on change plan settings for the selected power plan
  (c) click on that to change advanced power settings
  (d) Expand USB settings and then the USB selective suspend setting and change them to disabled.
  (e) click OK in the power settings window, and then click save changes in the Edit Plan settings window.

  Method 3:
  If this does not help, I suggest to change the power to its default settings and check if it helps.

  You can follow the steps to do this:

  (a) press the Windows logo key and X set and choose power options.

  (b) under the preferred plans, click on balanced (Recommended).
  (c), click Change Plan settings and more balanced (Recommended) option.
  (d) click on restore default settings for this plan on .
  (e) click Yes to save the changes.

  Now check the issue.

  Let us know if it helps. If the problem persists, please answer, we will be happy to help you further.

• System Restore with the keyboard and the mouse works do not and do not know admin password

  I recently decided to update my drivers on my 9 year old bridge. Apparently the program that I used to do didn't realize a bad driver when he sees... Sort of my keyboard and mouse not responding while windows was loaded. They work enough for me to access the bios, enter the menu start and also when I hit enter to boot from a windows cd.
  I'm trying to access my restore points to get rid of the driver that has been installed. Unfortunately when I put the windows CD and try the repair option I can't log on to the volume because it requires an administrator password. I tried Admin admin admin admin and leave blank. I even ran a program to reset passwords (I do not use any which way.) still cannot log on to the volume. I also tried to pass in front of the screen to repair and installation of windows to fix this. I can hit escape and pgup and pgdown but not f8 to agree to the agreement.
  When I boot in safe mode with command prompt that it still forces me to click on an account to connect. Which I can't because the keyboard and the mouse do not work when windows is loaded.
  I can't get to the command prompt to display the box to help restore points?

  Hello

  ·         Did you do changes on the computer before the show?

  I suggest you to follow the steps in the article in the Microsoft Knowledge Base and check if it helps.

   

  How do I recover from a corrupted registry that prevents Windows XP startup

  http://support.Microsoft.com/kb/307545

  Regarding the password administrator there are chances that you must have defined and now you don't remember or if the bridge keep some default password. You can also contact the Support Technology Gateway for help on the issue.

  Technical support Gateway

  http://support.gateway.com/us/en/support/default.aspx

  Hope this information helps.

• keyboard and the mouse do not work on the new computer with Win 7 Home Premium

  I just bought a new computer game.  The keyboard and mouse work in BIOS.  But when win7 brings me to the first screen for all upward (which requires language and country options) both the keyboard and the mouse both stop working and their lights go out.  The mouse is a Razer Death Adder, who i saw possibly requiring drivers to be installed.  However, the keyboard is a 4000 ergonomic Microsoft natural and I expect that it works.  Can someone please help me get their work.  Any help is appreciated.

  I had damaged USB drivers.  Technical support from the manufacturer did to be operational.  Thank you all.

• The keyboard and the mouse no longer works to update you Sierra

  Hello, I upgraded to OS Sierra and I began to spend more and suspending Notepad, then I do not recognize their keyboard and mouse notbook. It forces the walk outside and then worked, but after a few days I don't work any more.

  Thank you

  The keyboard and the mouse no longer works to update you Sierra

  Hi gnardone,

  Thanks for posting in the Community Support from Apple. I understand that you are having problems using your mouse and your keyboard after the update for Sierra. View the work of keyboard and mouse are crucial for your Mac, so I can understand how this is a problem for you. I'm happy to offer assistance.

  You are having problems with the keyboard and the trackpad that are part of your MacBook or you are having problems with a keyboard and an external mouse? I recommend taking a look at the article below.

  If your Apple wireless mouse, keyboard or trackpad doesn't work as expected

  If you're still having trouble, let us know what kind of mouse and keyboard that you are having problems with and what you have tried to solve this problem.

  Best regards.

• Reset computer to factory settings, installed SP1 and lost control of the keyboard and the mouse. Had to do system restore just before the installation of SP1.

  Original title: help

  OK to reset to factory settings to allow hopefully laptop to read CDs again, then downloaded installed sp1 and lost control of the keyboard and the mouse, and still can not play music not forget hadda restart in safe mode to use the system restore to just installing the sp1 b4

  Hi MartyFenwick,

  I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

  To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:

  1. What is the brand and model of the computer?

  2. What is the brand and model of the mouse and keyboard?

  3. you receive an error code or message?

  4. is everything works well after running system restore?

  5. what exactly do you mean by "hadda restart in safe mode to use the system restore to just installing the sp1 b4?

  6. what happens when you try to play music CDs?

  7. what program you use to play the CD?

  Please follow the methods and mark the question below:

  Before you install SP1, follow the method 1 and 2.

  Method 1:

  You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.

  To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: You must follow step 3 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

  Method 2:

  I suggest you disable the antivirus for temporarily until the installation of SP 1.

  Disable the antivirus software:
  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 3:

  Follow the steps in the link for problems with the keyboard and the mouse below.

   
  Mouse, touchpad and keyboard with Windows problems:

  http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows

  Method 4:

  Follow the steps in the link below.

  Learn how to install Windows Vista Service Pack 1 (SP1):

  http://Windows.Microsoft.com/en-us/Windows-Vista/learn-how-to-install-Windows-Vista-Service-Pack-1-SP1

  I hope that the information above helps you.

• All my USB ports are disabled; keyboard and mouse do not work, can not navigate to reactivate their?

  After installing Java rebooted my system update, while booting it showed Eroor message 'BootMGR' missing, disabled bymistake USB ports, now my keyboard & mouse not working does not help?

  Hi Abhi SR,

  ·        How do you disabled the USB ports?

  ·        What you did to fix the "BootMGR" error missing?

  If you have disabled the USB ports in the BIOS (Basic Input Output System), you will need to use a PS2 Keyboard and enter the BIOS for their re help.

  Note: Changing the BIOS / chipset can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/chipset can be solved. Changes to settings are at your own risk.

  Hope the helps of information. Please post back and we do know.

  Concerning
  Joel S
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows 7 and install/recognize the problems of printer HP LaserJet P2015 error - USB Device not Recognized One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.

  Title: Windows 7 and install/recognize printer HP LaserJet P2015 teething problems...

  I have a dell inspiron that was originally windows Vista and I changed to windows7.  I have a LaserJet where I work, a HP LaserJet P2015 printer and when I plug in the USB, it says (peripheral USB not Recognized One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.

  How and what should I do to get the printer going or to get the computer to recognize.  Installation CD will not work and I looked online and downloaded drivers but still the same thing.

  Hi LOliver,

  Method 1: Run the hardware and peripheral troubleshooting tool and check if it makes a difference.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  Method 2: Disconnect all USB (Universal Serial Bus) devices connected to the computer (unless your mouse and keyboard). Connect the printer and check to see if the problem persists.

  Method 3: Connect the printer to a different USB port and check.

  Method 4: Reinstall the USB (Universal Serial Bus) controllers.

   First of all, please disconnect all USB devices and then perform the following steps:

  (a) click on 'Start', type device manager in the search bar and press "Enter." If necessary, click on continue.

  (b) in Device Manager, double-click to expand the "USB Bus controllers", right-click on the "host controller", click "Uninstall" and click "OK".

  (c) repeat step 2 to uninstall all items under 'USB Bus controllers'.

   

  Then, restart your computer and windows will automatically reinstall all USB controllers.

   

  HP printer drivers- ensure that you download the driver appropriate for your device model package.

   

  Thanks and greetings

  Ajay K

  Microsoft Answers Support Engineer
  ***************************************************************************
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Problem starting el capitan (sierra) - built-in keyboard and the mouse do not respond

  Hello

  I have a 2015 macbook pro (SSD 256, 16 GB of RAM last el capitan updated) with a wired problem.

  I use it mainly to a cinema monitor and I use wireless keyboard and mouse (office installation program), and of course as a stand-alone laptop when I'm not at my desk.

  When I put the laptop to sleep, everything works fine when I wake up.

  but, if I'm away from the office and I have to restart my laptop, here is the problem.

  The boot process is very very slow, there is no edge, and when I finally have the screen to unlock the safe, the keyboard and the touchpad do not react. Actually, that's not exactly true, they are so slow that they are unusable and get caught quickly, all gel. So I can't unlock and complete the boot. My laptop is unusable ;-(

  At this point, I get a message that if I forgot my password I just need to reboot by pressing the power button, and I'll be able to reset it.

  When I do this and aprΦs the dΘmarrage that more slowly than usual but ok, I get another screen with several options of problem solving. One of them is "keyboard not responding do not. When choosing this one, it asks if you want to remove safe. I tried and everything was back to normal.

  later, I delivered safe and I had the same problem again. I did the thing to be able to restart again and improved to sierra in the hope that it would disappear. However, the problem is still there.

  I thought I could try to restart my office to see if my keyboard and wireless mouse would still work. Indeed, even if responsiveness was not normal, I could unlock and fill the chest.

  I have the impression that my laptop always "believe" it is on my desk, linked to my screen (probably the reason why I don't hear the Bell) and to my wireless K & M.

  It's really annoying and I hope someone has a solution.

  Thank you very much

  best,

  Alex

  I'm having a similar problem with macOS Sierra which I didn't have with El Capitan.  I can possibly move the cursor on the power button and turn off (no), but I must be patient because the keyboard and trackpad are only for a fraction of a second, which only allows me to move the mouse slightly.  After he stop and start back up, everything is perfect until I tried another reboot, and then I'm back to the beginning.

  I tried to reinstall the operating system, reset the SMC, resetting the NVRAM, reboot in SafeMode... nothing worked so far.

• When install Vista Home Premium computer hangs on the language selection screen. No visible cursor, the keyboard and the mouse does not.

  Hi, when I try to install vista that Home Premium 32 bits on the computer of my son, through the installation of loading files with the gray bar at the bottom, then goes to the screen language selection, at this stage, I can not select anything using the keyboard or the mouse. There is no cursor visible. Keyboard and mouse both work fine in the bios and on other machines. Have used other keyboards and mice on the machine in question, but that makes no difference. Tried another copy of vista, no difference. Tested on Windows 7 install and everything works fine!

  Very confused, thinking that it must be a driver problem, but how about him? Any help is appreciated!

  Hi Rickydg,

  Thanks for posting. Please contact ASUS and see if there is a BIOS update available for your system. Update the BIOS and then try to install again.

  I hope this helps! Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Windows 7 - "USB device not recognized" - to load the new electronic Cigarette device. Help, please?

  I have Windows 7 Home Premium.  I just bought a unit of the electronic cigarette, manufacturer is "Innokin Cool Fire IV", the usb charger plugged on Acer laptop and comes to the screen "USB device not recognized".  I loaded different brand before without problem, I don't know what to do and I am NOT GOOD WITH COMPUTERS!  My settings are at "install updates automatically" and I DON'T WANT WINDOWS 10!  Can someone help me please?  Thank you for taking the time to read this.

  This seems to indicate that the charger has actually been detected as a device, but Windows can not work it out.

  Normally such a device should only connect to 5v and 0v pins and have no connection with the pins of data, in this way, that it will not be seen by Windows. I would be concerned by the quality of the device if it has some form of data connection. If you want to continue with this charger, that I would recommend to use a power supply of 5v USB instead of risking the USB port of the laptop, a lot less expensive if it does not. It has been reported several eCig Chargers catch fire. Something like this:

  

• Windows xp blue tooth detects the keyboard and the mouse, but immediately removes both

  Just installed windows xp and having trouble with the blu-tooth now the keyboard and mouse

  Hi Bruce,.

  1. What is the brand and model of your keyboard and bluetooth mouse?

  2. What Service Pack is installed on your computer?

  If you have Service Pack 2 installed on your computer, I suggest you to follow the steps from the link and check if it helps.

  How to troubleshoot Bluetooth detection and connectivity issues in Windows XP Service Pack 2

  To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/ )

  How to back up and restore the registry in Windows

• Problems with the keyboard and the touchpad after installation of Windows updates.

  Original title: last updated

  the last update has disabled my keyboard and the touchpad on my laptop.  What happened.

  Hi Janthea,

  Other Toshiba users encounter the same problem and ShadowedMare posted a possible solution in the following topic:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-hardware/keyboard-and-mouse-get-device-manager-code-10/326f7c0d-14cb-45C2-A705-32d3a2ab07d6

  Post back if you need help with the registry.