Download Illustrator stops at 5%

Until last week, I downloaded a trial version of Illustrator and loved.  But the weekend, my computer went crazy and deleted process repair.  I decided to buy it and to be honest, I bought by mistake the photographer first cloud.  When I went to download it, it just stops and disappears from the toolbar installation.  I then bought illustrator and tried to download that... but it stops at 5%.  Help!

uninstall all cc including finally the application of office cc, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer (do not skip this)

Reinstall the desktop app cc, https://creative.adobe.com/products/creative-cloud using the compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

Use the desktop application to install your programs and the cc events

Tags: Adobe

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