Downloaded file not saved

Vista Home Basic, only one user (Administrator) of June.
Problem with Norton Internet Security - rather than treat a renewal, June downloaded & installed a trial version of Norton 360, who then had an expiration date.  To solve Windows recovery was used to return to the previous state.  Still not right so have been trying to download the new program from Symantec.  Their process usual downloads first a "Downloader" that takes place to download the actual program.  The Downloader would download but then nothing would happen.  Save the download in a folder, but then he wasn't there.  Found the full .exe download (do not use the Downloader of Symantec), the download process appears to work normally but the target file was not saved in the target folder.  Tried another file with the same result.  The user can save the other files in the folder without problem.  A search of the computer could not find the file downloaded Norton - he was not saved anywhere.
I have since downloaded the program on another computer without any problems, this is not the source gives the problem.
Why aren't downloaded files be saved?  No error message - it's as if the program is removed immediately after downloading.

Try to uninstall all versions of Norton first.  Norton doesn't uninstall well using conventional means.  Try using the Norton Uninstall tool at the: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039.  WHO should get rid leftovers from the previous installation and allow you to download and install the one you want.

Good luck.  Hope this helps - let us know one way or the other. Lorien - a - MCSE/MCSA/network + / A +.

Tags: Windows

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