Transportation Jam HP ENVY 5530

Similar Questions

• A9J40B: New printer: HP Envy 5530 transport Jam/Paper Jam

  I just purchased and received this printer. After the installation of the configuration and installation of the printer, he tried to print a report, but it will never work.
  He guard sends me errors and says that there is a blockage of the cart. I looked inside everywhere but this is a new printer and it seems perfectly clean. Its power to seize a white paper and then spits white. It keeps eating all the paper and sometimes give an error. I can continue or clean all that I want, nothing seems to help the problem. I tried the wizzard but he said all right and I need to print a status report, but I can't.

  I really hope I will get this problem solved, because this is a new printer.

  Greetings, tnx in advance, Jasper.

  Hey @Sjappie84,

  Welcome to the Forum from HP Support.

  I understand that you encounter some false jam errors on your HP ENVY 5530 e-all-in-one printer.  I would like to help.

  This is what looks like a brand new printer, I recommend that join you our technical support team. You can click on the following link to start a business: www.hp.com/contacthp/

  Once you complete the form online to build your business, you can choose among different means of direct contact (email, phone, chat).  This will be your best option to enjoy your printer warranty options.

  I hope this helps.  Have a great day!

• HP Envy 5530 not print Word Document correctly / Jam

  I am having several problems with my HP Envy 5530. It says there is no paper in the tray when there's at least 50-75 pages into the tray. Then it will say paper (which is the standard of printing paper) is too short. It will start to print a page then says "Ink drying" and sucks the paper in the printer, causing a traffic jam. This happens several times. Then I fish the paper from the printer and that paper is unusable. I lost a lot of paper on this printer. When I get a word document to print, it does not print correctly. This is a 2 page document and it will print a piece of the first page at the bottom of the page with a gap from the beginning of the second page on top. All on the same sheet of paper. What I don't want at all. It is not at all my first problem with this printer. I am happy to my other question about color printing has been resolved, but it's not good. The scanner lid broke also. I feel like it was a bad purchase and I never had so many problems with my printer until I bought an HP printer. Not a good use of money and I think to return if possible.

  Hi @StudioLily,

  I'm sorry to hear that the printer keeps jamming and you get an 'out of paper' error message when there is a lot of paper in the paper tray. I want to help you.

  I would like to do a hard reset to see if that will solve the problem.

  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

  Printing a Network Setup Page.

  I submitted this document to the feed rollers check paper, paper for cleaning, (dust and dirt from the air can build up on the rollers, making them smooth, blocking the paper sensor) and check the print drivers to ensure that the paper type and size is set correctly.

  An "Out of paper" message on the control panel and the printer doesn't pick up paper.

  Please provide detailed results if you're still having problems.

  Good day!
  Thank you.

• HP Envy 4500 ~ transport Jam

  I just bought this printer. I'm trying to install it. I'm stuck after installing cartridges. The display shows 'transport Jam. The printer carriage cannot move... "I see no visible obstacles. I have taken the cartridges out and reinstalled several times. I unplugged and plugged the power cord several times for different durations. I'm about to make it. Help, please!

  My son came home and fixed my problem. I had to start him early, and he's got to work. Thanks for your help.

• HP Envy 5530 impossible to scan

  I have a HP Envy 5530.  It is connected to my laptop wireless. At first, I tried to use the programs installed on my laptop Lenovo scan... scanner not connected. Then, I downloaded the application for the 5530 scanner part.

  At this point, the scanner is recognized. When you try a scan... It starts and then has a status of "General failure."

  Then, I connected the printer to the computer with a cable... same result.

  Any help would be appreciated.

  Hi @alyle1028

  I wonder if this general failure refers to the hardware itself. You can make a copy?

  If you can copy, run the printing and scanning doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  I can't wait to hear back on your part.

• HP envy 5530: does not print the entire page

  My printer only prints half a page, and the book would always jam. always stop the printing of each page in half and will not end the task. can someone help me or give me a reason to explain why this always happens. or is there someone who can help me to solve the problems. Thanks in advance.

  Hey @erin0312,

  Welcome to the Forum from HP Support.

  I see you have problems paper jam with your HP ENVY 5530 e-all-in-one printer. I would like to help.

  You are able to make a copy of the front of the printer without problem? If not, click here and work your way through the steps recommended in order HP. They deal directly with the issue of the material point of view. If Yes (you were able to make a copy of the façade without problem), print opportunities question is a software oriented. In this case, I recommend you try the following steps:

  • Uninstall your printer - click here for instructions.
  • Fix permissions of the disc on your Mac - click here for instructions.
  • Once you have finished running the utility above, restart your computer.
  • Finally, click here to reinstall your printer.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• Power HP envy 5530 paper

  HP envy 5530
  Print regardless of paper quality or density, whenever I have it is a fold aprox 5 cm from the right edge; also with 70 grams paper jams paper every time. Someone at - it a solution or I would return the printer to the retailer?

  Hello and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have problems paper fold.  I would try to help with that!

  I recommend you to perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I suggest also running through the steps listed in this paper on a "Paper jam" Message appears on the control panel.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• HP Envy 5530: I replaced the black cartridge in my printer. She refuses to print in black only now.

  I ran all the standard tests. Black printing will produce only on cartridge color if used singularly. Print heads have been cleaned. Printer has updated its auto preset and no analysis of a printed item will be printed nor will be a printed document or the other. All prints have tried so far were in black ink. All worked perfectly until the change of the ink cartridge. Replacement cartridge used was a standard 301 HP black cartridge.

  Try here.

  http://support.HP.com/us-en/product/HP-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/document/c03765731/

  Let us know.

• HP Envy 5530: HP Envy 5530 truncates (chops) image of Snip and Snipping Tool Windows 10, Word 2007

  Hello. My HP Envy 5530 newly purchased printer truncates images captured from Snip, Snipping Tool and screen printing. Image appears perfectly when placed in MS Word, PowerPoint, MS-Paint, etc., however, when printing on the 5530 want appears the image enlarged, as well as 30% or more of the image gets truncated or cut off.  I have tried other "resolutions" posted, but they do not work. I wasn't able to find a driver for the HP 9800, as suggested in another post (HP says it is not available). Everything worked before installing this HP 5530 (I used Lexmark printer). I am on Windows (to date) 10 MS Office 2007 and reinstalled Snip & Snipping Tool. I uninstalled and reinstalled the HP 5530 and I ran the Scan Doctor utility that will return no error found. Does anyone have a similar problem and especially a solution?

  @PoloChrome

  With no idea what you have tried (other "resolutions"), I offer the following to your attention:

  • Ensure your PDF viewer / reader software is on the latest version available for your operating system.  This is not negligible.  Create a Restore Point before the update / modify the software system yiour.
  • Never use copy - paste when you add images to your document (Word) > use Insert
  • Control image format when you change the size of the inserted picture
  • Consider "line spacing" when you insert a picture into the document using "tight" / options "Wrap Text".
  • Keep the image within the borders of the minimum margin - if all else fails, change the margins in "Close" to give more images of space
  • Consider that Office Word 2007 cannot respond to Windows 10 as expected
  • Make sure that you allow updates include patches Office 2007 available (assuming these are available)

  Help, suggestions and examples:

  Manage the print with preview output before printing

  Sections - various, including:

  • Preparation

  • Microsoft Office Word - Options, tips, Observations

    • Images of Word / Art / words are chopped
  • Adobe Reader DC
  • Adobe Flash

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP Envy 5530 always offline

  I have problems with my printer again (2 months) HP Envy 5530. It is always appear as "offline". I cycled power on the printer and confirmed that it is connected to my wireless router. I checked for the latest downloads for your printer and am up to date. I confirmed that the printer is the default printer and can see printing via the control panel.

  I use a Windows 8.1 machine.

  Pages that I am trying to print are .pdf, but even just test HP page is found in the queue - not able to print because I can't get the printer on line

  Any advice for how to get printer back online?

  Hi @Tim-yellowcrocs

  I want to help you with your new printer Envy. Please use the following document to solve the problem; "Printer is off-line" Message appears on the computer and the printer will not print: Windows 8.

  If the problem persists, let me know and we can go from there. Thanks for your time and your efforts. If you prefer to talk to a living person, we invite you to call HP.  If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

• Photosmart 2575: eprint causes transport jam

  My Photosmart 2575 printer can print the self-test and Windows, but most of the time when I use eprint to android, either phone or tablet, it loads the document and then reports the transport jam. It almost seems like eprint sends a command to the printer is not exoecting. How can I fix?

  Hello

  The HP Photosmart 2570 series is not supported by the HP ePrint software, so you may experience problems.

  You can find the following table with web solutions offered for any model of HP printer, HP ePrint is not supported for your printer:

  http://support.HP.com/RS-en/document/c03722645

  I suggest trying the HP Print Service Plugin that seems to support your printer and check differences using this solution:

  http://support.HP.com/RS-en/document/c04024231

  Kind regards

  Shlomi

• I have HP Envy 5530, how to print images on T-shirts?

  I have a HP Envy 5530 and have no word, does.  How to reverse the image for printing on t-shirts?

  Anyone able to help.  I need help by Tuesday, May 13, if possible.

  Thank you

  phylboyse

  Hello

  You must return first using step #1 on the following article:

  http://support.HP.com/us-en/document/bpa00482

  Kind regards.

• HP envy 5530: E print app on my phone says this printer does not exist.

  I am trying to add my printer to my application on my phone and I get the error "this printer does not exist or you do not have access to him."

  I went on HP Connect site and it shows that my printer is online and ready to use.  I checked to make sure that everything has been updated. I'm not sure what I'm doing wrong.

  Here are a few extra in case info

  HP Envy 5530

  Windows 7 64 bit

  Thank you

  Hi @mcmoran2004

  Welcome to the Forums of HP's Support.  I understand that you get an error message when you try to add your printer to your HP ePrint app on your mobile device.

  If you get this error message when you try to add the printer to the application using the ePrint printer e-mail address, then follow the steps below.

  1. Please delete the app on your mobile device.
  2. Please turn off your camera mobile for a total of 30 seconds, and then power back on, please.
  3. Once your mobile device has completed its startup routine please download and install the application again.
  4. Please activate the application using your personal email address.
  5. After the activation of the application please try to add the printer by its address of email ePrint.
  6. If you still get any error message then, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

  Please let me know the results.

• Re: Fast draft between Chromebook HP and HP Envy 5530 printer

  Hello

  I was delighted when I bought my new HP envy 5530. Prints well and I like the feature where I can emial directly on the printer.

  The big disappointment is the following... I have an Acer Chromebook. Use Chrome Web Store rather than the game store, so I can't download HP eprint. I can't install the software b/c I don't have a cd player.

  Is it possible to print on my new HP envy 5530 to and Acer Chromebook?

  Hello chromebookuser,

  Welcome to the HP Support forums.   I understand that you have a Chromebook and your printer Envy 5530 and want to get the program installation and operation.

  The first step is to connect the printer to your wireless network.  This can be easily completed from the front panel of the printer.  If you do not know how do steps are in your User Guide page 55 in the section titled "to connect the product with the wireless configuration wizard.

  Now that the printer is connected to your wireless network, we need to enable the web printer services.  This too can be completed the façade.  Please refer to the code of request for printer if you need assistance. Please set up your account connected HP or HP ePrintCenter.  Using the printer application code, you can now Set Up a Custom E-mail address for ePrint.

  Now that we have customized the ePrint printer e-mail address we can implement Google Cloud Print.  I have included the Google Cloud Print help with your HP printer to guide you through the process.  You should now print with Google Cloud Print.  For any additional consultation, I have included print a Page from Google of document.

• HP Envy 5530 incompatible cartridges

  Just buy new printer HP Envy 5530. Provided with the printer ink cartridges are HP 301 black & TriCol in sealed bags.

  Have removed all the Ribbon, inserted cartridges properly and loaded paper.

  Get error message - cartridges are incompatible with the printer.

  Any ideas?

  Thank you, John. You have same suggestion from HP support as well. But I returned to the store (PC World) and they have exchanged without problem. Also been a new course was working fine before I took it.