Downloading office creative cloud I always get a 201 error message. What can I do to fix this?
Downloading creative Office Cloud got a 201 error message: ' we encountered the following problems: there seems to be a problem with the download process.» For troubleshooting tips, please visit our customer support page. (Error code: 201). »
I have already visited the customer support page and followed the instructions on 'Error Downloading or updating Creative apps clouds' and 'Sing in, activation or login erros. I have no problem to access https sites; I was navigate throw Internet without any problem and did not have problems with other software download. I use a cable connection and changed the cable and port. Nothing happened. I added a firewall rule of my Bitdefender granting access to the program of instalation.
I'm on a connection at home. My antivirus is Bitdefender. My upload the logs show the following error message:
09/07/15 00:18:39:993 | [ERROR] | | | | | | | 9700 | Is the windows error code - 12152
09/07/15 00:18:39:993 | [ERROR] | | | | | | | 9700 | Impossible to send the request to the server to get the answer - 12152
I'm not an IT professional and don't really know what to do to solve the problem.
Can you help me please?
You can also see the suggestions in this post: error code 201 by updating the creative application of cloud to 2015 on PC version.
Tags: Adobe
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