DV6 - 2173cl: unexpected state preserving the judgment

There are a number of this type of problem, but I have not found one like mine. That's why I create a new post. My laptop seems to stop. When I boot back, applications like the browser pick up where they left off. The only question is that if I was in the middle of a download, it is intrupted. And I can't have that. I recently started to do an interview on this machine. And I wonder what I need to do to resolve the shutdown problem. I get an error message on my battery. But I do not understand why it stops when it is connected to the power source.

The other thing I noticed is that when connected to an external monitor, after some time, the fan speeds up until I can hear it clearly. I tried to clean the air compressed, and collapsed. So the questions is definitely the heat. My rquestion is:

Is there a better way to clean my laptop? I have to open any part?

I cleaned the keyboard with compressed air, because I had a lot of problems with the curssor jump. It's much better now, but the problem is still there. I did the cleaning only from the surface of the keyboard and trying to get the nozzle in the grooves between the keys. Is there a more effective way of cleaning the keyboard?

I did a search in the forums and haven't seen someone informing the owner to open the laptop to clean the keyboard. Should I replace the keyboard?

@sansari123 ,

Hello and welcome to the HP support forums.  I totally understand your frustration on your heat problem.

Any additional load on your laptop it will cause additional heat and if it is not clean, you are right that it will cause problems.

Here is a link to support your laptop manual.

HP Pavilion dv6 Entertainment PC Maintenance and Service of Guide

If you need to remove the keyboard and other parts to make a good cleaning use the manual.

In what concerns your own keyboard just as good as you can and if it is still giving you problems then watch replacement or simply by using a usb keyboard, if you have too.

Please let me know if it helps.

Thanks for posting and have a great day.

Tags: Notebooks

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