DVD drive does not detect DVD satellite 1900-303

My CD-RW/DVD drive refuses to read DVDs, acting as if there is no disc in the drive, no matter what I try. I have not used the machine regularly in a while and just starting to discover this.

It also has a problem with burning discs, if it is of no interest. I bought a lens cleaner, but it won't work because the laptop still does not recognize the disc. Also, I've never fiddled with the control of the region and have already tried reinstalling the driver, but to no avail.

It's a S1900-303, the number of model PS192E-00G1N-EN.
Any help that anyone can give is much appreciated, it's really annoying.

Thank you very much.

Hello guys

First of all if there are problems with burning CD or DVD, you will need to test different CD or DVD. Not all CD or DVD is compatible and can be used in the drive.
That's why check different CD/DVD from different manufacturers.

But if the drive is not able to burn or play a CD/DVD, so I assume that the reader has a malfunction and only the replacement of the device could help.

@Judith: unit you seems to be new and the guarantee must cover replacing the drive.
But before you contact the ASP in your country, check the different media.
In the user manual a list with compatible and tested the CD and the DVD.

Tags: Toshiba

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