Satellite A660 DVD/CD drive does not detect disks

Hello

I have a Toshiba Satellite A660 with a CARPET * A BD - CMB UJ141ES DVD/CD-ROM. It is around the age of 18 months and recently I noticed that it does not recognize the CD/DVD. He made a few noises once inserted but then stops spinning and nothing happens or changes in my computer.

Please note that there seems to be no apparent problem with the reader:
-It is present in my computer
-The device works correctly in Device Manager

I already tried things:
-Run Microsoft FixIt and troubleshooting of CD-ROM/DVD - both said that he could not recognize media
-Remove the upper filter in the registry according to the many suggestions (this lower filters)
-Update driver

I don't know what else to do. Please help because it's frustrating for a relatively new laptop which is never left my office (don't expect much damaged parts).

See you soon

Hello

Try to clean the lens of laser disks using a cotton ball and alcohol tip.
Dilute with gentleness and precaution
I know that in many cases, this simple workaround solution helped.

Tags: Toshiba

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