DVD drive on dimension E521

I bought this system about a year ago and have just tried to use the Philips DVD drive to store backup data files, and I can't make it work.   Device Manager indicates the disk properly and its drivers are up-to-date. The player is displayed on the "My Computer" screen. If I insert a disc, the drive properties appear there a blank disc, but when I double click on its icon to start the format, there is a message "insert the new drive. In another message to the Forum, I read that, despite its name, this isn't a rewrite drive. I tried to look on the Philips site and this model is not listed, so I can't know what are its characteristics. The drive appears on my sheet of computer packaging as "Element #UH898 DVD-ROM, 16 X, Philips, a black Dimension Serial ATA", but I could not find any information on the page of the Dell parts. What is the problem with this picture and what we can do about it?


Tags: Dell Drives

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