DVD Player reads no CD and DVD
I have a laptop Dell Inspiron with Vista 64 bit, which is a year old and a few days ago that the DVD drive stopped reading discs. When I insert a disc and try to open it I get a pop up window that says "insert a disc. Please insert a disc into drive f"and then there's a link to"help me choose a disc ". That is the way I use to access the computer disk (Windows Media player, iTunes), I get the same window.
In the order I did the following: I restarted the computer. I tried to read several different CDs/DVDs that I know have worked before. I ran the anti-virus software, which has identified a virus, quarantined it and I removed it. I assured my drivers are up to date and I uninstalled equipment and reinstalled. I tried restoring the system several times, but after restarting the system restore, I get a message that says: he was not able to restore the system.
Any help on this would be appreciated. Thank you.
http://support.Microsoft.com/kb/982116/en-AU
Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/GP/cd_dvd_drive_problems
See if the information above solves the problem.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Problems with system restore:
http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013
1. If you use Norton (Etc), disable it before using System Restore. info at the link above.
2. try SR in safe mode:
Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.
Try a restore of the system once, to choose a Restore Point prior to your problem...
Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
3 Malware will stop at the system restore:
If necessary, do all the workSafe Mode with network.
To get intoSafe Mode with network, press F8 at the Power On / boot and use key arrow upward to get intoSafeMode with networking from the list of options, and then press ENTER.
http://www.Malwarebytes.org/MBAM.php
Malwarebytes is as its name suggests, a Malware Remover!
Download the free Version from the link above.
Download, install, upgrade and scan once a fortnight.
See you soon.
Mick Murphy - Microsoft partner
Tags: Windows
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