E-mail blackBerry Smartphone Accessing account telephone e-mail settings and BBerry

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• BlackBerry Smartphone email account validation problems

  I use my BB Bold 9780 for the past 2 years and it has fortunately been send and receive emails for 2 accounts (my work and my personal one, outlook.com).

  3 days ago the phone suddenly stopped to access my mailbox outlook.com and threw a message 'emails are not delivered to your device that resume services validate your password'. I went into the Setup program, entered my password and just got the error message "your device has encountered a problem with the application server. I repeated several times and received the same message. I was at my outlook.com account via my PC and tried to turn on and off the POP - not be joy. My work account still works fine.

  I also tried to remove the outlook.com account so I can reset, but just get the message "Cannot delete" So I'm stuck. Any ideas?

  Many problems associated with the implementation of an e-mail account on your phone or validate a password can be resolved by typing www.blackberry.com/integrate in your phone's browser and from there. You could also contact your carrier, EA and ask questions about access to their website self-service of BIS (BlackBerry Internet Service). From there, you can post the accounts add new and remove those that you do not want to use. This is useful if ever you cannot access it from your phone to perform these functions. BIS ERA self-service site is http://ee.blackberry.com .

  Give it a shot and report with your results.

• The removal of the Blackberry Curve 8350i blackBerry Smartphones email accounts

  I can't receive e-mail from my personal account, how to remove an e-mail account of my BlackBerry smartphone?

  First try to remove them from your personal email configuration, of the BlackBerry device. You should have a Setup icon.

  If not,

  http://www.BlackBerryFAQ.com/index.php/How_to_add_/_delete_email_addresses

• BlackBerry smartphone accessing password Keeper data using office software

  I recently had a pressure of crack in the LCD screen on my Curve 8310.

  I need to access my passwords stored in password keeper, however given that the LCD is toast, impossible to read anything on the phone.

  I'm waiting on a replacement LCD screen, but need to pass, as soon as POSSIBLE.

  Are there programs to display the program on the pc?

  I tried a solution that actuall work, so I thought I'd post in case anyone else has this same problem.

  I had previously saved data for my Blackberry Curve 8310 using the office management software.

  I downloaded a Simulatr for my Curve 8310 and installed the software.  I found the Simulator to the BlackBerry Smartphone simulators - URL

  http://NA.BlackBerry.com/eng/developers/resources/simulators.jsp

  Once the program was installed, I ran the program, which shows a picture of the phone.

  I started my office management software.

  Now to back in the Smartphone Simulator

  In the menu, I selected 'USB cable connected' which simulates the connection of the smartphone.

  Once I did this, the office management software prompted me to create settings then phone again.

  Once I implemented this new virtual phone, I restored my backup from the virtual desktop management software to the new.

  I could then use the mouse to go to the password manager and open the program.  It prompted me for my password and all data appeared.

  Hope this helps someone else.  Good luck.

  Mark

• Not currently accessible blackBerry Smartphones email account from your blackberry device

  Not currently accessible by your BlackBerry email account, so you can experience a delay in email delivery...

  I.E. I can't get an email on my bb for this account.  But my other emails come very well.

  Help!

  Hi and welcome to the Forums!

  Here's a knockout who deals with this error:

  • KB05255 Associated e-mail account is no longer accessible by your BlackBerry Internet Service account

  I hope that it contains something useful!

  Good luck and let us know!

• How to Setup accounts 2 blackBerry Smartphones (Exchange account as a POP account)

  Hi guys,.

  After a little help I have a client who has a Perl 8120 and they must have Exchange there as well as a pop account setup.

  They run a BES server on-site for the Exchange account.

  Thanks in advance,

  Webboy

  You should be able to access your customer BIS page by going to the following Web site (substitute the name of your actual carrier CARRIER)

  http://carrier.BlackBerry.com

  http://att.BlackBerry.com

  http://TELUS.BlackBerry.com

  You will need to create an account using your device PIN and IMEI.

• BlackBerry Smartphones BIS account suspended or disabled

  Hiya,

  I recently bought a "BOLD" 9700 Sim nine against a reputable retailer and not a carrier. Since my rate existing with O2 UK through Carphone warehouse did not have a blackberry service, I called them up to add the service. I was advised to record my PIN on O2email.co.uk, and I did. A few hours later I tried to use internet on my bold 9700 and it worked even though I wasn't too sure if BB service was conducted at that time. later that day it stopped working and since I was not able to use BB services. I called CPW and they said blackberry has been active out there. I've rechecked by trying to connect to O2email.co.uk and I threw with this msg "Your BlackBerry® Internet Service account is suspended or disabled." Please contact O2 UK". I told them but they keep saying to restart and I have done a million times. This is really frustrating as I'm unable to check my e-mail or use the services bb online. It's a new phone and I registered it successfully for the BIS online. I don't understand the reason why my account has been disabled. Please help me... ?

  Thank you

  Hello!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

  (1) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should communicate with your carrier.

• BlackBerry Smartphones access to the web site of the company

  So my blackberry has access to my company's Web site and I want to share this with my tablet.  I know that the torch has the ability to do it with a PlayBook, however it can be done with an Android Tablet?  I just won the new Samsung and would like to have access from it rather than my laptop.  Can anyone help?

  Speters101 wrote:

  So my blackberry has access to my company's Web site and I want to share this with my tablet.  I know that the torch has the ability to do it with a PlayBook, however it can be done with an Android Tablet?  I just won the new Samsung and would like to have access from it rather than my laptop.  Can anyone help?

  Bridge is only available for Playbook.

  It is a public Web site or internal?

• BlackBerry Smartphones email accounts disappear and cannot log in settings

  for the second time now, my email accounts are gone... very annoying, but this time I can't even return in the parameters, he claims, there are no accounts, but when you enter the menu to add new accounts must connect to my hotmail account, who then won't work, saying "cannot continue this session."

  Hey, a few questions.

  On-screen connection management > Services status on the line of BlackBerry Internet service: what is the status?

  On the home screen, upper right corner, which is the signal indicator here?

  You can try this, to change the method of logging into your BIS account?

  Article ID: KB14378 How to change the connection mode for a BlackBerry Internet Service account

  Now, if this does not work and that you can not create a BIS connection, you must call cable & Wireless and ask them to push you the books of service for your device.

  You must ask them to ensure that you have the BlackBerry data Plan on your mobile account, and that your IMEI/PIN are on your account for this device.

  IF still nothing, you should ask them to bring this problem to a support technique level RIM.

• BlackBerry smartphone Bold 9900 questions - address book, BBM, and App World

  I have problems with my Bold 9900.  My phone is less than a year and now I can't open my address book.  The phone freezes and I have to take out the battery to restart.  At the same time, my BBM and App World leave works as well.  I can't access an application.

  I tried to restore the operating system with no luck.

  Any other suggestions?

  Hello and welcome to the community!

  jrw577 wrote:

  I tried to restore the operating system with no luck.

  Exactly as you wrote, there is no such capacity... you can "restore" data, but you can only "recharge" your operating system... so, I would recommend that you attempt to reload your OS and perhaps update. Here are a few tips.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones, I can't in my sms and email messages

  It's happened several times, somehow my BlackBerry won't let me enter my e-mail or sms and shows me a message that says: Eception exception: DSSMA: State not valid (5): 10

  What should I do to stop what is happening?

  Please I need your urgent assistance.

  Thank you very much

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones HELP! Need help with text and Email folders.

  Hi everyone, I just lost my cherry Blackberry today. I am the proud owner of the Curve 8900 and could not tell how much I love him. My previous T-Mobile G1 has nothing on this phone.

  In any case, here's my problem. I have two icons on my homescreen, the 1st is an envelope and the 2nd is an envelope with a globe in it. On the first envelope, I get my text, sms, mms AND gmail, a 2nd (envelope with globe) I only have my gmail. Is it possible to separate them so this icon of an envelope is only for text messages sms & mms and one strictly for my email only?

  I'm having a really hard time finding it.

  Thanks in advance.

  Raul.

  Hi Raul and welcome on the BlackBerry Forums

  The envelope is the main e-mail folder, and the envelope with globe is the specific folder for each e-mail account.

  To separate the e-mails and SMS follow this

  Go to the folder of main messages, press menu (the BlackBerry key logo), options, General options, SMS and Email Inboxes change to separate.

  Thank you.

• BlackBerry Smartphones Action required: update password! again and again and again

  Anyone know what is happening, these last 10 + days I have to update my password, even though I haven't changed it.  Once I have fix it and save, I get the e-mails, but then I get the dreaded again message... in this case each houirs 2-3.  Sprint tells me that it's not them and getting help from RIM is impossible

  Thanks for the link, it is easier to do on the PC than on the BB.  The screen looks different (of course) than doing it on the BB, but the information that I can access and edit is exactly the same from the link I would do on my BB.

  I went through the steps to empty and retype the password and I started to receive my emails again.  I'll report tomorrow if that solves the problem or if it is only temporary.

  If this isn't a perminate solution I will try to delete the entire account, then set up fresh and see if it works.

  Very grateful for your contribution.

• BlackBerry smartphones where I can download free themes and games?

  Where can I download free themes and games in bb curve 8520? a site with no virus.

  New in bb. Thank you

  Hello williens

  Please visit BlackBerry App World for BlackBerry App World from there you can download any free theme or games on your BlackBerry smartphone and not need to worry about viruses, if you use BlackBerry.

  Prince

  __________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!