BlackBerry Smartphones BIS account suspended or disabled

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• E-mail blackBerry Smartphone Accessing account telephone e-mail settings and BBerry

  My problem is with my Blackberry Torch 9810 e-mail accounts. I have two accounts and it doesn't seem to work. I tried to access my accounts but now get a login to the screen of Bberry with [Personal Information deleted] ID and ask for password. I never have that in place. When I use the 'forgotten password' button, I get a message that reset instructions were sent to [Personal Information deleted] I have no idea how to do to access this account. Can you help me?

  If BB ID is, as you say, new for you, then someone has configured this device with a BBID, and you can or don't want that. BBID is used to help to be sort of a "single sign on" to many things... BIS configuration, BBM, BB Protect email, etc. If you have not created this ID from BB, while you should really do is delete and create a new brand for yourself, that you store the credentials for, as you will need it from time to time (as you do now).

  To remove the unit BBID and then create one for you, you must WIPE totally clean unit... This will make the device as it was brand new, so all the data and the applications that you have installed will be gone.

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  Make sure that you have good backup of everything, as you need it - you can find the backup instructions in the auto-sig on this post.

  But, if there is a chance that this BB ID is indeed something you created, but simply forgot, then you can try to get back into it. To do this, start first with them please:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question
  • KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with

  If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should help you regain access to your account ID from BB, even without the issue of recovery or password (Please read them all carefully to find the section you depend on).

  However, if you do not have access to this e-mail account, or if you have never successfully validated your BBID account, then your challenge is much larger, and you have a choice to make depending on your situation:

  1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

  Good luck!

• BlackBerry Smartphones BIS Log-in problems

  I tried for a while on my own to connect to the page AT & T BlackBerry Internet Service so that I can manage my email accounts. I vaguely remember signing up in May when I got my curve. Yesterday, I clicked on the link and after trying unsuccessfully to log in using my username and password, I decided to re - enter the PIN NUMBER and the other number it asks when you first register. The system told me that there is already an account set up, but when I went back to the Web page and requested my password it says: 'username and password do not exist. How can this be? Of course, when I asked to send me my password somehow already my e-mail address in the system.

  Anyone have suggestions or any contact info to BIS to help me find a way to connect to my account?

  Thank you in advance for your help!

  JD

  JD, if you open first your BIS account via the icon of personal email to the BB screen configuration, may not actually you createe a username to the account of the BIS. It was common after several carriers their BIS upgrade to version 2.4, I think that remember me.

  Read this for more information: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14378&sliceId=SAL_Pub...

  Basically, you need to register for the account of the BB and create a username it...

• BlackBerry Smartphones BIS service indicator problem

  My carrier: DiGi Telecommunications Sdn Bhd

  Information model: Blackberry 8520 curve

  OS v5.0.0.1036

  Platform 5.2.0.104

  Free application memory: 81.9 MB

  Problem: Having a BIS service arise not from the 'edge' to every time "EDGE" lights up when the

  Mobile. Just upgraded to OS v5.0.0.681 a few days ago & found out of this problem. The

  indicator will be displayed after a traction battery or a manage connections setting to turn off

  & suite again.

  Hi and welcome to the Forums!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your carrier for formal support.

  Good luck!

• BlackBerry Smartphones email accounts disappear and cannot log in settings

  for the second time now, my email accounts are gone... very annoying, but this time I can't even return in the parameters, he claims, there are no accounts, but when you enter the menu to add new accounts must connect to my hotmail account, who then won't work, saying "cannot continue this session."

  Hey, a few questions.

  On-screen connection management > Services status on the line of BlackBerry Internet service: what is the status?

  On the home screen, upper right corner, which is the signal indicator here?

  You can try this, to change the method of logging into your BIS account?

  Article ID: KB14378 How to change the connection mode for a BlackBerry Internet Service account

  Now, if this does not work and that you can not create a BIS connection, you must call cable & Wireless and ask them to push you the books of service for your device.

  You must ask them to ensure that you have the BlackBerry data Plan on your mobile account, and that your IMEI/PIN are on your account for this device.

  IF still nothing, you should ask them to bring this problem to a support technique level RIM.

• The removal of the Blackberry Curve 8350i blackBerry Smartphones email accounts

  I can't receive e-mail from my personal account, how to remove an e-mail account of my BlackBerry smartphone?

  First try to remove them from your personal email configuration, of the BlackBerry device. You should have a Setup icon.

  If not,

  http://www.BlackBerryFAQ.com/index.php/How_to_add_/_delete_email_addresses

• BlackBerry Smartphones BIS messages appearing in the working email folder

  Hello

  I use a 9000 "BOLD" that is connected to my work email ([email protected]) through our BES. Everything works very well.

  There is an envelope on my "BOLD" icon, and emails appear in here.

  I also have a GoogleMail ([email protected]) account that I put in place for the BIS. Since that, there is an additional icon on my "BOLD" with a globe next to him, I guess that's my Google mail.

  The problem is, every time e-mail is directed to my Googlemail "BOLD", he appears in the two "icons".  So sometimes, I look at my phone, see the working envelope icon is in red, indicating a new message, but it's actually in my Googlemail (this BIS icon is too red).

  Is there a setting I can change to BIS email go to the BIS icon only?

  Any help is appreciated!

  The OS 5.0 device, you will find a setting in Messages > Options > settings Inbox that will move to your personal e-mail account in its own folder.

  If you do not have OS 5.0,.

  1. ask your administrator BES to push mail BES folder to you:

  KB12610 send messages associated with a server BlackBerry Enterprise Server and BlackBerry Internet Service account are located in the same folder of Messages

  2. download the third-party application to do

  http://www.getempower.com/Empower_BES_MailBox.php

• 3 blackBerry Smartphones Email accounts

  I have 3 accounts of e-mail on my 8310, but messages from one account only this will not remove. All normal methods have been tried, even to the degree of remove the account annoying the handset and replace it later, the old emails still remain. Does anyone know how to purge all messages from his cell phone? Oh the operating system is version 4.5.0.69 thanks

  When you say remove, do you mean you deleted directories of service or you BIS account and deleted the email... then he readded with email and pass?

  have you tried to connect on the screen of backup/restore-advanced DTM

  then you can erase the messages database... but it erases all 3 email accounts

• Not currently accessible blackBerry Smartphones email account from your blackberry device

  Not currently accessible by your BlackBerry email account, so you can experience a delay in email delivery...

  I.E. I can't get an email on my bb for this account.  But my other emails come very well.

  Help!

  Hi and welcome to the Forums!

  Here's a knockout who deals with this error:

  • KB05255 Associated e-mail account is no longer accessible by your BlackBerry Internet Service account

  I hope that it contains something useful!

  Good luck and let us know!

• BlackBerry Smartphones Email account problems

  Hi, im depserate for any advice that can help with this problem... I have a Blackberry 9000 and it was working fine for a month or two... One day, it restarts and my email accounts have disappeared from the home screen. I had set up and only 3 of seems now works now. It doesn't have its own icon, but messages appear in the messages section.

  If I go to the e-mail set up, need me is no longer on the page that he used which was page accounts to delete or change my email accounts. He directs me to a page with new users, which if I say I'm already registered, or a user existing, who, if I try to log in with one of my email accounts still say details are bad and need to check.

  Any help would be appreciated.

  Thank you

  Orange UK?

  If so, try here: https://bis.eu.blackberry.com/html?brand=orangeuk

• BlackBerry Smartphone email account validation problems

  I use my BB Bold 9780 for the past 2 years and it has fortunately been send and receive emails for 2 accounts (my work and my personal one, outlook.com).

  3 days ago the phone suddenly stopped to access my mailbox outlook.com and threw a message 'emails are not delivered to your device that resume services validate your password'. I went into the Setup program, entered my password and just got the error message "your device has encountered a problem with the application server. I repeated several times and received the same message. I was at my outlook.com account via my PC and tried to turn on and off the POP - not be joy. My work account still works fine.

  I also tried to remove the outlook.com account so I can reset, but just get the message "Cannot delete" So I'm stuck. Any ideas?

  Many problems associated with the implementation of an e-mail account on your phone or validate a password can be resolved by typing www.blackberry.com/integrate in your phone's browser and from there. You could also contact your carrier, EA and ask questions about access to their website self-service of BIS (BlackBerry Internet Service). From there, you can post the accounts add new and remove those that you do not want to use. This is useful if ever you cannot access it from your phone to perform these functions. BIS ERA self-service site is http://ee.blackberry.com .

  Give it a shot and report with your results.

• Turning off blackBerry Smartphones business account

  Hello

  I just got a replacement blackberry, but it requires a business e-mail and password.

  It is my personal work and not a working phone.

  Help me please for this down and power add my personal account.

  Thanks in advance.

  Dionne

  Hello and welcome to the community!

  There is nothing to remove from your BB... just something to add, and you shouldn't go in business at all. To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry Smartphones email accounts

  Hello
  Am facing a problem with my blackberry that is related to the email accounts! I have BB 9900 and when I want to configure a button email e-mail account does not exist in the installation options. I did a lot of tires, but I found no solution. What I have to do to find the button email accounts?
  Concerning

  Hi AmeeraAhmed

  Welcome to the Forums of the BlackBerry Support

  To use these Services BlackBerry owners such as emails, etc. BBM.  We need specific plans given by our carrier i; e BlackBerry data Plan / BIS. You have it in your account? If you don't have one then call your carrier to add it to your account. Once these services are activated in your account, you can configure your personal emails.

• BlackBerry Smartphones BES accounts on a BlackBerry?

  I tried Googling the answer and got stuff for 2 or 3 years ago. Please don't me the flame and forgive my ignorance. I wonder if it is possible to activate two accounts on a BlackBerry Enterprise or if I should just route, one through the web service thing. My job wants me to get a BlackBerry and I just got the "BOLD" and have it hooked up to my own email and instead of having to lug a second device, I had rather just see my work to this stuff.

  Thanks in advance.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Sorry, only one activation BES on a device is allowed. You can have up to 9 additional accounts from BIS.

• BlackBerry Smartphones linking accounts

  Good day everyone!

  I just got a Curve 8520 a few days ago and I have no complaints, the device is just great

  Now, I have configured my email (hotmail account), but I only receive emails from the date of activation, meaning that I do not have access to one of my old messages or folders previously created in the email account - my ISP allows me instant messaging (msn, etc.) and access e-mail)-is there a way I can "sync" them? I don't even know if that's the appropriate term, but is anyone of you know what I mean? Something like download all I got in my email on blackberry or something like that...

  My second question is on the accounts link. My hotmail account is my main, but I've linked it with yahoo (emails sent to yahoo get transferred to hotmail) account. I set up my email for both accounts, there are two folders of e-mail on my blackberry (one for each) and I was wondering if there is some way I can link to the top and make a folder only.

  Thanks in advance,

  libaque

  Hi and welcome to the Forums!

  First question - WAD - works as expected. Under BIS, you will only receive an email to your BB starting point of activation. Period.

  Second question - the main icon to 'Messages' should display all the messages in all of your lines of message (all the email, IM, etc...) According to in some cases, how you have configured softs... but almost always all emails).

  Best!