E20 property static IP

Hi all

We are trying to get the E20 to show a demo SMB in a few weeks, and I have problems with our internal tests.  I have an E20 TE4.1.1.273710 running with active H323.  I have it set to an address static IP address however he persists by grabbing the first available DHCP address.  Under network, I IPStack: IPv4 and assignment: static, both configured.  I've implemented H323 NAT and was able to place a call on the Wan, but I really need to be able to assign a static address to the unit.  I saw a discussion with another user with a similar problem which was closed because of him find a workaround.  Does anyone here have experience with static IP assignment issues on the E20?  Thank you!

Hi Alex,

We have seen some cases where the E20 video out of the box behaves and has problems for the assignment of intellectual property. I ask you to follow this procedure and let us know if this solves your problem:

  • Configure the assignment to be first DHCP
  • Reload a fresh software TE4.1.1 for the E20 videophone image (do not change the image of the software but rather upgrade the E20 through web interface)

Once the new software image loads up, try to make the static assignment and see if you are able to configure the IP address.

The steps by Martin above are correct for the configuration of static allocation. Please share the results once you have completed these steps.

Kind regards

Saint André

Tags: Cisco Support

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