E280/radio-alarm clock/dock problem FIXED!

(Not that anyone else in the world probably will never have that problem... ;->)

But in case someone ever does it, here is the solution.

************************

Reminder of the problem:

Sansa and Timex clock radio play together well

http://forums.SanDisk.com/Sansa/board/message?board.ID=E200&thread.ID=29319&view=by_date_ascending&page=1

OK, I officially * had * it! (e280, clock radio and now dock)

http://forums.SanDisk.com/Sansa/board/message?board.ID=E200&message.ID=30169#M30169

******************

After communication with Sandisk (they * will keep talking about you, I'll give you em that...!), received suggestiion put in MTP mode and rename the folder 'Rhapsody' folder 'Services', if such were present.  Computer would only remove, so I again asked if the deletion was OK and if having a folder 'Rhapsody', it turns the e280 thought I had or used to have a Rhapsody subscription.  Positive on these two points, so I deleted the folder.  Problem solved.  Fix five minutes, including waiting for the computer to start...

Follows my email to Sandisk.  (It's * my * e-mail, so I figure that I can copy it anywhere I want and he said what I have to say about the problem... ;->))

*****************

'Rhapsody' folder deleted. Unit works now fine with Sansa docking station and radio alarm clock.

Wish that someone had told me about this simple correction much earlier. (Like $500 earlier!) My husband and I love all the e280s and the docks and wake-scattered, in fact, and I guess we'll get our money out of them before die us, but what I originally wanted was to get the first e280 to work with radio-alarm clock, as it did before the problem started.

I * could * have waited until the initial problem has been fixed (possibly) instead of going on a buying frenzy, but I was afraid that if one) I waited and b) the problem has never been resolved, I would not be able to get another e280/clock radio, since the e200 series had been replaced by a new range of products.

Suggestions for Sandisk:

Format should mean FORMAT! I don't know if I find more amazing than the left repeated formats this Rhapsody folder in place or that it took so much communication with you all luck to someone who knew that. It's not as if I did not mention Rhapsody first - due to my chance to see only fleeting message when the problem started, it was the * first * possibility I mentioned, I think.

It's also a problem the Amazon, DRM-free tracks somehow did it think that I had an expired subscription to Rhapsody, when I've never been and won't be anywhere * near * Rhapsody! (Especially after this experience!)

It would be nice if everything was at least * visible * in MSC mode - I didn't on this issue because it does not appear in the mode I use! If I * saw * it in MSC mode, I tried the suggested fix original (rename) on mine!

It would also be nice if your future mp3 players were more like the e200 series. I'm not terribly unhappy to have a bunch of e280s (well good, except for the money...), because I think they make your current line look sick.

IMHO, FWIW... ;->

And thanks to at least talk to me until the issue is resolved (if any) - I'll say that for Sandisk!

You answer to me so that I can mark this FIXED!

Tags: SanDisk Sansa

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