Employee lot of blackBerry Smartphones

an employee who resigns turned in her smart phone and it deleted all the content on the phone - I want to get the contacts and emails back - is there a way?

No Yes problem it is all stored on the internal memory and I've not met a program to restore.

Tags: BlackBerry Smartphones

Similar Questions

  • Seting lot of blackBerry Smartphones to the top of my e-mail address

    Hi all

    I have a Blackberry Cure 9220 and I ' am trying to set up my email using my gmail address.

    After you insert the email address and the password, the phone gives me the message following 'setting up the account failled.

    What I am doing wrong?

    Thanks in advance for any kind of support.

    Concerning

    Hello and welcome to the community!

    Is - what the exact and complete error message presented? Usually, there is a lot more... and useful research depends on specific search criteria. Indeed, with the error exactly as you have provided, I find no results at all in public databases KB:

    Please try searching with the accurate and complete error message.

    Alternatively, you can try from your BB browser, this url:

    You can also resound to the top of your mobile provider for formal assistance... only they can look at their systems to see if there is another reason, which may not work for you.

    Good luck!

  • Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

    Hi all

    I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?

    Hello

    I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.

  • Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

    I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

    Hello!

    Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

    • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

    Good luck and let us know!

  • What developer support options are available for the development of Java for the BlackBerry Smartphone?

    What developer support options are available for the development of Java for the BlackBerry Smartphone?

    What plans are available?

    Who can I contact with to register a support plan?

    One of the evangelists 'Developer' RIM working outside South Africa, I think, so there should be someone local you can talk too.  If you message Mark Sohm (the RIM name you will see a lot on the forum - MSohm), with your e-mail address and it ask to put you in contact with the Developer Evangelist in SA, which should help.  You can tell Mark to ask me if he needs clarification.  Do not promise anything either but I hope that something will happen.

  • BlackBerry Smartphones BlackBerry9900

    Hello

    I recently picked up a Blackberry 9900 in a taxi with two sim cards, an insertion Vodacom and cell C on the cover, I stayed with him for a week, as he had an expppecting Ppassword the owner on the phone but nothing, he ended by saying "phone not allowed MM6" and I ended up removing the sim card because they have codes ficche also and I reset it I ended up him, but it is not the signal loading, please help me RIM team.

    I have two own phones a Samsung S5 and BB 9780, please help me to unlock the network.

    Kind regards

    Iqulusi

    OK, so you need to start with is the following:

    • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

    The steps of the WIPE removes prevention device-lock password and return the unit to (almost) a State of "new factory". If the device is locked by password, then you just keep trying until exhaust you all attempts, how much the device will perform the WIPE to remove this password.

    Be aware, however, that it didn't is not held here which may have to be performed by the actual owner of the disk... for example, the former carrier may refuse your request to release the BB ANKLE of their BIS system so that you can have your door - create an account BIS for the device. You are not the owner of the disc with that carrier, but as you go through the required legal process, the police various or other reports that you hold some sway with the former carrier.

    In addition, it is possible that the previous owner reported to their carrier (and other authorities) as lost, and the unit may now be on the blacklist, which will prevent its features on any carrier anywhere, anything else is done. But, again, these official reports, you have maybe a few extend.

    You do not want to check if the device is carrier unlocked or not... If not, then it can only serve as it is originally made for door. Reference:

    However, even if unlocked, so also reported as lost, then it still won't fully work on any medium. Except again once you use your police service and other reports as stabilizing with the carrier imposed on the lock.

    Also, be aware that no BB devices are universally functional on all carriers. First, each model is made with only a few radio technologies and frequencies that the unit can operate with... and can operate on carriers that operate on those. In addition, each carrier decides what specific device model numbers that they will support for these features BB... If the carrier does not have this device as supported for automatic broadcasting HRT and address book maintenance, then full BIS functions may not be possible, even if it is consistent with what the carriers of radio signals.

    You have a lot of work to do. Good luck and let us know!

  • Protect the blackBerry Smartphones BB and device password

    I just read a message on a stolen blackberry, and protect the response of BB, it's something all ready on the phone or you have to load it down, and you can also protect your device with a password that you need to enter it every time you have the keyboard loacked and enough when you activated your phone market?

    Hi flossyatk,

    Please take a look at the Blackberry Bold 9900 through the user guide, hopefully it will help a lot, also have a look at How to maximize the battery life and available memory on the BlackBerry smartphone .

    Good luck

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • BlackBerry Smartphones BB Curve 9300 white screen

    Hello

    My BB used to plant recently and does not start until I have remove and replace the battery, yesterday I was on a call when it crashed I have replaced the battery, but he would not return to the top!

    I read the previous posts however I could not find a solution, I know that this is not a screen problem because when I blace battery I get "Blackberry" and the loading bar, it loads for 2 ~ 3 seconds then the white screen, seen a lot of posts to check the application loader but I don't have it on my PC.

    My PC cannot connect to the device, I removed the battery and plugged to upgrade, but my BB is on the latest version.

    Help, please...

    OK... Thank you... but...

    ali25783 wrote:

    regarding the links earlier, they did not

    The links themselves did not work? Or you were able to get the articles, but the information contained therein were not useful? I can't say enough...

    ali25783 wrote:

    I have not apploader on my PC if this is helpful to all.

    If you have installed, your PC, the desktop software and/or a bundle of BONES for your BB, then you apploader. Reference:

    But, to start your diagnostic efforts, I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    If there is no Safe Mode, I suggest that you test to see if your battery is causal. Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

    1. With battery, connect your BB to the wall charger
    2. Leave it alone for 2 hours, no matter what the LED or the screen not
    3. Remove the battery
    4. Wait 15 minutes
    5. Insert the battery
    6. Wait another 2 hours, no matter what the LED or the screen not

    This has been known to "revive" some BBs.

    It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

    1. Get a known good and already fully charged battery... use it in your BB and see what happens
    2. Get access to a BB good and the same known... use your battery in there and see what happens

    The results of this will show if your BB or your battery that has the problem. Carefully note please that 'new' and 'know' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

    Otherwise, then you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry Smartphones user 1 time BB

    Hi guys,.

    I am a first time user, so I have a lot of questions on this BB curve. I bought a second hand curve and I have no idea how to set this phone (only bought the model, it has no manual and accessories). Here are my questions and thanks in advance to those who can answer:

    1. my IP address is 0.0.0.0 - I can connect to the WiFi network but I can't browse the web

    2 if I have the program installation/create a bb here id, can I use it on my handheld?

    3. what an erasure of memory wipe exactly and an erasure of memory affect my id card/BBM SIM as well?

    Hi Alex121289

    Welcome aboard BlackBerry family and community

    First I would like to that you visit BlackBerry 101 and manual BlackBerry Curve - manuals and Guides for getting started

    Secondly if you have purchased a device used by one of your friend or any store online then it is always advice to do a security wipe to remove any objects associated with the previous user. You can see this help Article:

    KB28225 : BlackBerry Smartphone must be wiped before transferring the security property

     

    With regard to your questions:

     

    1 carrier little need short data even plan to navigate the Internet, even via wifi. So aske your operator if you need some sort of data plan to your account

    4: you can create a new BlackBerry ID on the site Web de BlackBerry ID that you can use on your device, see this KB:

    KB24062 : How to create a BlackBerry ID

     

    3. If you do a security wipe on your device it will remove all the installed user application, e-mail accounts so that your card memory if you insert memory card while doing a security wipe. Yes, it will remove the BlackBerry ID that is already associated with this device, after a wipe, you can use a new BlackBerry ID or even that you use before, but a security wipe has nothing to do with your SIM card.

    However... With your query 1"not able to navigate on the internet". Like you bought this device in some cases if your device has a COMPUTER policy then IT can prevent browser so my suggestion... Rather than to do a security wipe you reset your device to factory setting, this will remove all political and helps solve your problem.

    KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

     

    Let us know if you have any additional questions.

  • Java.lang.NoClassDefFoundError blackBerry Smartphones

    I have a Bold 9900 using 7.1.0.714 platform 5.1.0.532.

    Facebook does not work because instead, I get an untrapped exception: java.lang.NoClassDefFoundError.

    I need help to solve this problem please

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

  • Backup blackBerry Smartphones stuck on 'Backing up Smart Card Options 1 of 1 Record'

    My phone has decreased memory for some reason any. Will not allow me to take a lot of pictures even if I deleted most of the photos and videos. Now when I try to backup on desktop, the process hangs on 'Backing up Smart Card Options 1 of 1 Record'. I tried to backup without the memory card, but get the same result with the gel. Any help?

    Hi Bbnoviceja

    Welcome to the Forums of the BlackBerry Support

    Regarding your backup problem, plug your device and run BlackBerry Desktop Software for windows in the office software click Devive > delete data > data choose selected > scroll social power database > mark it and whose losses. Once this part is deleted, try to perform a full backup.

    KB29522 : "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

     

    Regarding your second question with memory, remember that you have the memory card and then try to transfer these multimedia files from your device to your media card memory:

    KB05478 : , transfer files between the card and device memory on a BlackBerry smartphone  

     

    Or:

    KB29523 : How to manually transfer files between a Windows computer and a smart phone BlackBerry

     

    Try it and tell us if you feel any problem.

     

  • BlackBerry smartphones remove security settings of 8820 without access to PC

    I recently acquired a 8820, but I can't remove the security settings.  I'm currntly do not have access to a PC to connect the device to.  is there a way to delete the settings?  Thank you.

    Hello and welcome to the community!

    Exactly what 'security settings' you are asking about? Only these words, there are a lot of possibilities...

    My guess - if your BB has a policy due to have been associated with a BES environment

    • KB30076 How to check for an it on a BlackBerry smartphone policy

    and if you want that political removed, then see this KB:

    • KB14202 How to remove a policy from IT to a BlackBerry smartphone

    You will notice that methods 1, 2 and 3 require the admin BES to do something... If you are no longer associated with the BES, then these methods do not work, which leaves... method 4 not requiring connection to a PC.

    On the other hand, if I guessed wrong, then please specify exactly what 'Security Settings' you're curious about.

    Thank you and let us know!

  • BlackBerry smartphones can not send or receive e-mail messages

    Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

    OK the email on laptop - how I grind

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

  • BlackBerry smartphone App error 602 stuck in a loop

    My Curve 9360 has been freezing a lot recently so I decided to check the software updates - there were many - but now I'm stuck.

    I finished the backup and installation process, but the phone restarts. Whenever he tries, I get "App Error 602". I tried the sofy and the hard reset, but I'm stuck in the cycle and my phone does not illuminate!

    Help please!

    You can try Safe Mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, if it runs stable, you might be able to perform other activities.

    Otherwise, you should also use these tips:

    Good luck and let us know!

  • BlackBerry smartphones, I've had a uncaugt exception fff

    Hi Please help I cnt go in my 9320
    AS SOON AS POSSIBLE?

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

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