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• Support troubleshooting problem to display PC laptop HP G42-415DX

  Hello, I have a HP G42 - 415DX Notebook PC with Windows 7 64 bit.

  I have no display of the image on the screen and need help to understand where the problem lies.

  I updated the Bios and installed all corresponding updates.

  I reinstalled the graphics driver on the HP drivers section.

  I showed a flashlight on the screen to see if it was just the light back, but there is still no image, the scrfeen looks like it's turned off.

  I have the VGA output is plugged in and it works fine. I hit F4 and is currently on the computer only, even if the image of the screen is just all the external screen.

  Is there a troubleshooting method to see if it's something on the motherboard as the graphics card or the monitor itself without buying it? Or am I just a bit stuck guessing and hoping that it works?

  Appreciate any help

  Thank you

  M

  Welcome to the HP, MG forum.

  Our own Distinguished Professor HaggisCat addressed this type of issue and explains what could happen in the Post below.  This can help with the diagnosis on your own system.

  Display on the laptop monitor displays briefly, then disappears at startup

  Excerpt of the Post, HaggisCat comments:

  The external screen works with Windows, which means that the video card and motherboard are very good. The laptop screen has disappeared, the backlight (s), the controller or the cable is defective. A part or the combination can cause a black screen.

   

  Because you can't see anything with the light from the flash on the screen, the cable has failed or the screen itself needs to be replaced.

   

  If you put a new screen and it still does not work then replace the inverter and if you still get nothing, the cable is the last thing that this will cause.

   

  Sorry, sometimes the only way to diagnose a problem's substitution, but before you go out and buy new parts, I always suggest that you take it to a reliable repair shop to get a second opinion.

  ====================================================================================

  You've done a lot, if not everything, what can be done on the software side.

  More information about display problems:

  Common issues with the screens

  =====================================================================================

  Good luck!  I hope this helps.

• Link to contact technical support HP 7 more 1301

  Can someone send the link to Contact support - even better, please put the link to Contact support on the home page of the forum so I don't have to jump around to try to find it.

  To contact HP directly, click on this link: http://www8.hp.com/us/en/contact-hp/contact.html

  At the top of each page here on the Forum, you will find the word "Support".  It offers links to drivers, support & troubleshooting and Support technique Premium.  Support & troubleshooting eventually lead you straight to your device and offers ways to resolve many of 'from' base which appear.  Many of them can often be solved by reading the User Guide.

  This is an attempt (IMHO) 'teach users how to fish' vs distributing fish.   As a volunteer here, I struggled for nearly a decade helping users help themselves by pointing them in the right direction.  Place the link publicly at the Summit would negate any effort for some users to solve their own problems.

  WyreNut

• HP Pavilion 500-220ea - can not find the product support page

  Hello

  I just bought a 500-220ea HP Pavilion running Windows 8.1 desktop PC. I can not locate Product Support pages include such things as drivers, troubleshooting, User Guides and contact HP. Can someone help me find the product home page in case I need to access these support pages that I listed above.

  Even when trying to access the web via HP online support page Support Assistant does not - the page that runs in my browser says "we have been unable to locate the support & troubleshooting for the product page"f6j53ea"

  Thanks in advance for any help.

  Robert

  Hi Robbie,

  I referred this issue to HP for review.

  Jaco

• Dear microsft support

  I have desk top 620 do everything flashes Orange color on the latte of power what ca I do

  Hello

  See if that helps you.

  Dell, troubleshooting boot problems:

  http://www.Dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=DHS&docid=DSN_343119

  Run the built-in diagnostic software:

  http://www.Dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=BSD&docid=266787

  And if this does not resolve your problem, please contact Dell or their Support Forums:

  http://en.community.Dell.com/support-forums/default.aspx

  See you soon.

• What is the best method to find troubleshooting documents for my printer?

  Click on the following link and you will find the search engine for enter a product name / number.  Click here

  If you lose or forget this link, go to www.hp.com, select the drivers support & and click on the blue box / violet in the Middle called product support & Troubleshooting.  In the search field for enter a product name / number, type one of the following:

  1. Model No.
  2. Product #.
  3. Full name of the printer such as "Officejet Pro 8600 Premium"

  Click Search , and then when the page opens, click on solve a problem.  When that opens, you can choose the category for the problem you are experiencing.  Then, you can select more specific questions.

  Hope that helps.

• XPS L502X w / Intel chip support 6230 Bluetooth * 2.1, 2.1 + EDR, 3.0, 3.0 + HS: any stereo Bluetooth headset, headphones, etc.

  I want something to make me pass stereo audio using the Bluetooth radio already in my laptop.

  I bought a pair of headsets Plantronics BackBeat go.   They could combine with the laptop, but then in the next step, Windows (7 Home Premium) Impossible to install the appropriate drivers.  I went through all the suggested windows troubleshooting nothing helps.  I called Plantronics technical support.  I was told that I would need to buy an additional USB adapter at home, so I send you the earbuds back.

  I asked Dell sales support they recommend, but the only thing they could find available from Dell needed an extra USB adapter too.  In addition, it is mono.

  I really want to commit something that won't require a USB port for an adapter since the computer already has the Bluetooth hardware.  Ideally I'd like a small dongle that allowed the use of speakers, headphones or earphones.  Otherwise, I would consider dedicated Bluetooth headset or headphones.

  I'm not interested in the device with a microphone or telephone control, but if that's what it takes to get other features I want, I would consider it.

  Anyone succeeded with this question?  What works?

  Thank you

  John

  I solved my problem audio Bluetooth!

  My laptop Dell L502x supplied with Windows 7.  But Windows 7 has no native support for Bluetooth (a2dp) profile for the use of stereo headphones.  The helmet would pair with the laptop, but wouldn't connect.

  I found these helpful instructions

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/how-to-pairconnect-Bluetooth-audio-device-to/fb49798d-9fb5-451F-95FC-301f8f76942b

  After checking the Windows Update and the Dell support site pilot for new drivers, I finally had to resort to the manufacturer's website.  Because the laptop has an Intel 6230 chip, I used the Intel driver update utility to

  https://Downloadcenter.Intel.com/default.aspx?lang=eng

  who finds these two updates relevant for me.

  Drivers for Windows 7 and Intel® PROSet/Wireless Software
  Wireless_16.7.0_s64.exe

  and

  Software Intel® PROSet/Wireless technology Bluetooth® for Windows 7 *.
  BT_3.1.1311_s64.exe

  Following the instructions here.

  http://www.Dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=DHS&docid=268873

  I chose first to run Wireless_16.7.0_s64.exe.  After then running BT_3.1.1311_s64.exe and restarting, I accompanied my headphones to the computer and was finally able to connect.

  It's a shame that Microsoft does not include a2dp with Windows 7.  I have an iPod touch and a winning machine 8 effortlessly connected to my helmet, since they have a2dp built in.

  Well, I'm just happy, there's a solution.

  Hope someone finds this useful,
  See you soon

• kernel drivers help

  I have problems with my mouse Logitech MX Revolution gel upward and the movement of the eradically.  Setpoint seems to get worse, I uninstalled and reinstalled.  I am running Vista Home Premium.

  Also, I see a number of disabled kernel drivers.  I can say, I think, than some that I have activated.  Which ones in the list must be enabled, and how are you.

  ipfilterdriver filter driver for Kernel Driver Yes Auto c:\windows\system32\drivers\ipfltdrv.sys running OK Normal No Yes IP traffic
  LLTDIO Link-Layer Topology Discovery Mapper i/o Driver c:\windows\system32\drivers\lltdio.sys Kernel Driver Yes car running OK Normal No Yes
  UAC File Virtualization c:\windows\system32\drivers\luafv.sys luafv File System Driver Yes car running OK Normal No Yes
  MSFWDRV MSFWDrv c:\windows\system32\drivers\msfwdrv.sys Kernel Driver Yes car running OK Normal No Yes
  ParVdm Parvdm c:\windows\system32\drivers\parvdm.sys Kernel Driver Yes car running OK Ignore No Yes
  PEAuth PEAUTH c:\windows\system32\drivers\peauth.sys Kernel Driver Yes car running OK Normal No Yes
  REGI regi c:\windows\system32\drivers\regi.sys Kernel Driver Yes car running OK Normal No Yes
  rspndr Link - Layer Topology Discovery responder c:\windows\system32\drivers\rspndr.sys Kernel Driver Yes car running OK Normal No Yes
  secdrv driver safety c:\windows\system32\drivers\secdrv.sys Kernel Driver Yes car running OK Normal No Yes
  tcpipreg Compatibility registry TCP/IP c:\windows\system32\drivers\tcpipreg.sys Kernel Driver Yes car running OK Normal No Yes
  ACPI driver ACPI Microsoft Kernel Driver Yes start running critical OK No Yes c:\windows\system32\drivers\acpi.sys
  ATAPI IDE Channel c:\windows\system32\drivers\atapi.sys Kernel Driver Yes boot running OK critical No Yes
  CLFS CLFS (Common Log) c:\windows\system32\clfs.sys Kernel Driver Yes boot running OK critical No Yes
  Crcdisk Crcdisk Filter Driver c:\windows\system32\drivers\crcdisk.sys Kernel Driver Yes boot running OK Normal No Yes
  Disk disk c:\windows\system32\drivers\disk.sys Kernel Driver Yes boot running OK Normal No Yes driver
  Ecache pilot of caching ReadyBoost c:\windows\system32\drivers\ecache.sys Kernel Driver Yes start running critical OK No Yes
  FileInfo file Information FS minifilter c:\windows\system32\drivers\fileinfo.sys File System Driver Yes Boot running OK Normal No Yes
  FltMgr FltMgr-c:\windows\system32\drivers\fltmgr.sys File System Driver Yes Boot running OK critical No Yes
  iastor Intel AHCI Controller c:\windows\system32\drivers\iastor.sys Kernel Driver Yes boot running OK Normal No Yes
  KsecDD KSecDD c:\windows\system32\drivers\ksecdd.sys Kernel Driver Yes boot running OK critical No Yes
  Manager MountMgr of mountpoint c:\windows\system32\drivers\mountmgr.sys Kernel Driver Yes boot running OK critical No Yes
  msisadrv pilot class ISA/EISA c:\windows\system32\drivers\msisadrv.sys Kernel Driver Yes boot running OK critical No Yes
  MUP Mup c:\windows\system32\drivers\mup.sys File System Driver Yes Boot running OK Normal No Yes
  NDIS driver system NDIS Kernel Driver Yes boot running OK c:\windows\system32\drivers\ndis.sys critical No Yes
  partmgr Partition Manager c:\windows\system32\drivers\partmgr.sys Kernel Driver Yes boot running OK critical No Yes
  PCI PCI Bus Driver c:\windows\system32\drivers\pci.sys Kernel Driver Yes boot running OK critical No Yes
  Pciide pciide-c:\windows\system32\drivers\pciide.sys Kernel Driver Yes boot running OK critical No Yes
  PxHelp20 PxHelp20 c:\windows\system32\drivers\pxhelp20.sys Kernel Driver Yes boot running OK Normal No Yes
  spldr pilot security processor Loader c:\windows\system32\drivers\spldr.sys Kernel Driver Yes boot running OK critical No Yes
  TCPIP driver of TCP/IP c:\windows\system32\drivers\tcpip.sys Kernel Driver Yes boot running OK Normal No Yes
  volmgr c:\windows\system32\drivers\volmgr.sys Volume Manager driver kernel driver Yes boot running OK critical No Yes
  managing dynamic volumes volmgrx c:\windows\system32\drivers\volmgrx.sys Kernel Driver Yes boot running OK critical No Yes
  Volsnap storage volumes c:\windows\system32\drivers\volsnap.sys Kernel Driver Yes boot running OK critical No Yes
  Wdf01000 Kernel Mode Driver Frameworks service c:\windows\system32\drivers\wdf01000.sys Kernel Driver Yes boot running OK Normal No Yes
  adp94xx adp94xx c:\windows\system32\drivers\adp94xx.sys kernel driver able-bodied stopped OK Normal no no
  adpahci adpahci c:\windows\system32\drivers\adpahci.sys kernel driver able-bodied stopped OK Normal no no
  adpu160m adpu160m c:\windows\system32\drivers\adpu160m.sys kernel driver able-bodied stopped OK Normal no no
  adpu320 adpu320 c:\windows\system32\drivers\adpu320.sys kernel driver able-bodied stopped OK Normal no no
  Aic78xx aic78xx driver core non-disabled c:\windows\system32\drivers\djsvs.sys stopped OK Normal no no
  aliide, aliide c:\windows\system32\drivers\aliide.sys kernel driver able-bodied stopped critical OK no no
  amdide amdide c:\windows\system32\drivers\amdide.sys kernel driver able-bodied stopped critical OK no no
  Amdk7 driver CPU AMD K7 kernel driver non-disabled c:\windows\system32\drivers\amdk7.sys stopped OK Normal no no
  AmdK8 processor AMD K8 c:\windows\system32\drivers\amdk8.sys kernel driver non-disabled driver stopped OK Normal no no
  ARC arc c:\windows\system32\drivers\arc.sys kernel driver able-bodied stopped OK Normal no no
  arcsas arcsas c:\windows\system32\drivers\arcsas.sys kernel driver able-bodied stopped OK Normal no no
  blbdrive blbdrive c:\windows\system32\drivers\blbdrive.sys kernel driver able-bodied stopped OK Normal no no
  Brserid Brother MFC Serial Port Interface Driver (WDM) kernel driver non-disabled c:\windows\system32\drivers\brserid.sys stopped OK Normal no no
  brserwdm brother WDM Serial driver c:\windows\system32\drivers\brserwdm.sys driver kernel able-bodied stopped OK Normal no no
  BrUsbMdm Brother MFC Fax only Modem USB driver kernel able-bodied c:\windows\system32\drivers\brusbmdm.sys stopped OK Normal no no
  bthmodem communication Bluetooth Serial c:\windows\system32\drivers\bthmodem.sys driver core non-disabled driver stopped OK Normal no no
  CD/DVD File System c:\windows\system32\drivers\cdfs.sys drive CDFS File System Driver disabled running OK Normal No Yes Yes
  CIRClass IR c:\windows\system32\drivers\circlass.sys kernel driver no disabled devices stopped OK Normal no no
  cmdide cmdide c:\windows\system32\drivers\cmdide.sys kernel driver able-bodied stopped critical OK no no
  Compbatt battery Composite Microsoft c:\windows\system32\drivers\compbatt.sys able-bodied driver kernel driver stopped critical OK no no
  Crusoe Transmeta Crusoe processor driver core non-disabled c:\windows\system32\drivers\crusoe.sys driver stopped OK Normal no no
  elxstor elxstor driver core non-disabled c:\windows\system32\drivers\elxstor.sys stopped OK Normal no no
  Microsoft Hardware Error Device Driver c:\windows\system32\drivers\errdev.sys driver core non-disabled errdev stopped OK Normal no no
  hidbth Microsoft Bluetooth HID Miniport driver core c:\windows\system32\drivers\hidbth.sys able-bodied stopped OK Ignore no no
  Hidir Driver HID infrared Microsoft c:\windows\system32\drivers\hidir.sys driver kernel able-bodied stopped OK Ignore no no
  HpCISSs HpCISSs c:\windows\system32\drivers\hpcisss.sys kernel driver able-bodied stopped OK Normal no no
  i2omp i2omp c:\windows\system32\drivers\i2omp.sys kernel driver able-bodied stopped OK Normal no no
  i8042prt i8042 keyboard and non-disabled Port of mouse PS/2 c:\windows\system32\drivers\i8042prt.sys kernel driver driver stopped OK Normal no no
  Intel RAID Controller Vista c:\windows\system32\drivers\iastorv.sys driver core non-disabled iaStorV stopped OK Normal no no
  iirsp iirsp c:\windows\system32\drivers\iirsp.sys kernel driver able-bodied stopped OK Normal no no
  Intelide intelide c:\windows\system32\drivers\intelide.sys driver kernel able-bodied stopped critical OK no no
  Ipmidrv IPMIDRV c:\windows\system32\drivers\ipmidrv.sys kernel driver able-bodied stopped OK Normal no no
  ISAPNP PnP ISA/EISA Bus Driver driver kernel able-bodied c:\windows\system32\drivers\isapnp.sys stopped critical OK no no
  iteatapi ITEATAPI_Service_Install c:\windows\system32\drivers\iteatapi.sys kernel driver able-bodied stopped OK Normal no no
  iteraid driver core non-disabled c:\windows\system32\drivers\iteraid.sys ITERAID_Service_Install stopped OK Normal no no
  lsi_fc LSI_FC c:\windows\system32\drivers\lsi_fc.sys kernel driver able-bodied stopped OK Normal no no
  non-disabled lsi_sas LSI_SAS c:\windows\system32\drivers\lsi_sas.sys kernel driver stopped OK Normal no no
  lsi_scsi LSI_SCSI c:\windows\system32\drivers\lsi_scsi.sys kernel driver able-bodied stopped OK Normal no no
  megasas megasas c:\windows\system32\drivers\megasas.sys kernel driver able-bodied stopped OK Normal no no
  MegaSR MegaSR c:\windows\system32\drivers\megasr.sys kernel driver able-bodied stopped OK Normal no no
  MPIO driver Bus Microsoft Multi-Path c:\windows\system32\drivers\mpio.sys driver kernel able-bodied stopped OK Normal no no
  Mraid35x Mraid35x c:\windows\system32\drivers\mraid35x.sys kernel driver able-bodied stopped OK Normal no no
  Msahci msahci c:\windows\system32\drivers\msahci.sys kernel driver able-bodied stopped critical OK no no
  MSDSM Module specific to the Microsoft Multi-Path c:\windows\system32\drivers\msdsm.sys driver core non-disabled device stopped OK Normal no no
  nfrd960 nfrd960 c:\windows\system32\drivers\nfrd960.sys kernel driver able-bodied stopped OK Normal no no
  ntrigdigi N-trig driver Tablet HID Driver core non-disabled c:\windows\system32\drivers\ntrigdigi.sys stopped OK Normal no no
  NVRAID NVIDIA nForce RAID Driver c:\windows\system32\drivers\nvraid.sys driver kernel able-bodied stopped OK Normal no no
  nvstor nvstor c:\windows\system32\drivers\nvstor.sys kernel driver able-bodied stopped critical OK no no
  PCMCIA pcmcia-c:\windows\system32\drivers\pcmcia.sys driver kernel able-bodied stopped OK Normal no no
  Processor Processor driver c:\windows\system32\drivers\processr.sys driver kernel able-bodied stopped OK Normal no no
  ql2300 able-bodied Miniport QLogic Fibre Channel driver kernel c:\windows\system32\drivers\ql2300.sys driver stopped OK Normal no no
  ql40xx driver miniport QLogic iSCSI driver core non-disabled c:\windows\system32\drivers\ql40xx.sys stopped OK Normal no no
  Terminal Server Device Redirector Driver c:\windows\system32\drivers\rdpdr.sys driver kernel able-bodied Rdpdr stopped OK Normal no no
  Sbp2port driver buses of Transport/Protocol SBP - 2 driver core non-disabled c:\windows\system32\drivers\sbp2port.sys stopped OK Normal no no
  Sermouse pilot mouse series driver core non-disabled c:\windows\system32\drivers\sermouse.sys stopped OK Normal no no
  sffdisk SFF driver core non-disabled c:\windows\system32\drivers\sffdisk.sys storage class driver stopped OK Normal no no
  sfloppy floppy drive high capacity c:\windows\system32\drivers\sfloppy.sys driver kernel able-bodied stopped OK Normal no no
  SiSRaid2 SiSRaid2 c:\windows\system32\drivers\sisraid2.sys kernel driver able-bodied stopped OK Normal no no
  sisraid4 SiSRaid4 c:\windows\system32\drivers\sisraid4.sys kernel driver able-bodied stopped OK Normal no no
  SYMC8XX Symc8xx driver core non-disabled c:\windows\system32\drivers\symc8xx.sys stopped OK Normal no no
  sym_hi Sym_hi c:\windows\system32\drivers\sym_hi.sys kernel driver able-bodied stopped OK Normal no no
  sym_u3 Sym_u3 c:\windows\system32\drivers\sym_u3.sys kernel driver able-bodied stopped OK Normal no no
  UDFS udfs file system driver disabled c:\windows\system32\drivers\udfs.sys stopped OK Normal no no
  uliahci uliahci c:\windows\system32\drivers\uliahci.sys kernel driver able-bodied stopped OK Normal no no
  ulsata UlSata c:\windows\system32\drivers\ulsata.sys kernel driver able-bodied stopped OK Normal no no
  ulsata2 ulsata2 c:\windows\system32\drivers\ulsata2.sys kernel driver able-bodied stopped OK Normal no no
  EHome infrared receiver (USBCIR) c:\windows\system32\drivers\usbcir.sys kernel driver able-bodied USBCIR stopped OK Normal no no
  Usbohci Microsoft USB Open Host Controller Miniport driver core c:\windows\system32\drivers\usbohci.sys pilot non-disabled stopped OK Normal no no
  viac7 VIA the c:\windows\system32\drivers\viac7.sys kernel driver able-bodied C7 processor driver stopped OK Normal no no
  viaide viaide c:\windows\system32\drivers\viaide.sys kernel driver able-bodied stopped critical OK no no
  vsmraid vsmraid c:\windows\system32\drivers\vsmraid.sys kernel driver able-bodied stopped OK Normal no no
  wacompen driver Wacom Pen HID Driver core non-disabled c:\windows\system32\drivers\wacompen.sys series stopped OK Normal no no
  Microsoft Watchdog Timer Driver c:\windows\system32\drivers\wd.sys driver core non-disabled WD stopped OK Normal no no
  wmiacpi Microsoft Windows for ACPI c:\windows\system32\drivers\wmiacpi.sys driver core Management Interface able-bodied stopped OK Normal no no
  ws2ifsl Winsock IFS driver c:\windows\system32\drivers\ws2ifsl.sys driver kernel able-bodied stopped OK Normal no no
  Agp440 filter to Bus AGP Intel c:\windows\system32\drivers\agp440.sys kernel driver no manual stopped OK Normal no no
  amdagp AMD AGP Bus Filter Driver c:\windows\system32\drivers\amdagp.sys kernel driver no manual stopped OK Normal no no
  asyncmac pilot media Asynchronous RAS c:\windows\system32\drivers\asyncmac.sys Kernel Driver Yes manual running OK Normal No Yes
  atiavpci ATI Unified Avstreams service c:\windows\system32\drivers\atinavrr.sys Kernel Driver Yes manual running OK Ignore No Yes
  AtiHdmiService function driver from ATI for HDMI Service c:\windows\system32\drivers\atihdmi.sys Kernel Driver Yes manual running OK Normal No Yes
  atikmdag atikmdag c:\windows\system32\drivers\atikmdag.sys Kernel Driver Yes manual running OK Ignore No Yes
  Bowser Bowser c:\windows\system32\drivers\bowser.sys File System Driver Yes manual running OK Normal No Yes
  BrFiltLo pilot Brother lower mass storage USB filter c:\windows\system32\drivers\brfiltlo.sys kernel driver no manual stopped OK Normal no no
  BrFiltUp driver of Brother Superior mass storage USB filter c:\windows\system32\drivers\brfiltup.sys kernel driver no manual stopped OK Normal no no
  BrUsbSer Brother MFC USB Serial WDM c:\windows\system32\drivers\brusbser.sys driver kernel Driver no manual stopped OK Normal no no
  drmkaud Microsoft Kernel DRM Audio decoder c:\windows\system32\drivers\drmkaud.sys kernel driver no manual stopped OK Normal no no
  LDDM Graphics Subsystem c:\windows\system32\drivers\dxgkrnl.sys Kernel Driver Yes manual running OK dxgkrnl ignore No Yes
  E1G60 card driver Intel (r) PRO/1000 NDIS 6 c:\windows\system32\drivers\e1g60i32.sys kernel driver no manual stopped OK Normal no no
  exFAT, exFAT driver File System c:\windows\system32\drivers\exfat.sys File System Driver no manual stopped OK Normal no no
  FastFAT file system driver c:\windows\system32\drivers\fastfat.sys FAT12/16/32 File System Driver Yes manual running OK Normal No Yes
  FDC controller driver to floppy c:\windows\system32\drivers\fdc.sys Kernel Driver Yes manual running OK Normal No Yes
  filetrace FileTrace c:\windows\system32\drivers\filetrace.sys File System Driver no manual stopped OK Normal no no
  flpydisk driver diskette c:\windows\system32\drivers\flpydisk.sys Kernel Driver Yes manual running OK Normal No Yes
  gagp30kx filter Generic AGPv3.0 Microsoft for platforms of processor K8 c:\windows\system32\drivers\gagp30kx.sys kernel driver no manual stopped OK Normal no no
  GDRV gdrv------? Yes manual running OK Normal No Yes \c:\windows\gdrv.sys kernel driver
  GEARAspiWDM filter driver ASPI GEAR c:\windows\system32\drivers\gearaspiwdm.sys Kernel Driver Yes manual running OK Normal No Yes
  HdAudAddService function driver UAA 1.1 Microsoft for the c:\windows\system32\drivers\hdaudio.sys kernel driver high definition Audio Service no manual stopped OK Normal no no
  HDAudBus pilot bus Microsoft UAA for High Definition Audio c:\windows\system32\drivers\hdaudbus.sys Kernel Driver Yes manual running OK Normal No Yes
  Hidusb class driver HID Microsoft c:\windows\system32\drivers\hidusb.sys Kernel Driver Yes manual running OK Ignore No Yes
  HTTP HTTP-c:\windows\system32\drivers\http.sys Kernel Driver Yes manual running OK Normal No Yes
  IntcAzAudAddService Service for Realtek HD Audio (WDM) c:\windows\system32\drivers\rtkvhda.sys Kernel Driver Yes manual running OK Normal No Yes
  Intelppm driver processor Intel c:\windows\system32\drivers\intelppm.sys Kernel Driver Yes manual running OK Normal No Yes
  ipnat c:\windows\system32\drivers\ipnat.sys kernel driver no manual IP network address translator stopped OK Normal no no
  Enumerator IRENUM of Bus IR c:\windows\system32\drivers\irenum.sys kernel driver no manual stopped OK Ignore no no
  iScsiPrt iScsiPort Driver c:\windows\system32\drivers\msiscsi.sys Kernel Driver Yes manual running OK Normal No Yes
  LHidFilt driver filter of Logitech SetPoint KMDF HID c:\windows\system32\drivers\lhidfilt.sys kernel driver no manual stopped OK Normal no no
  LMouFilt Logitech SetPoint KMDF Mouse Filter Driver c:\windows\system32\drivers\lmoufilt.sys kernel driver no manual stopped OK Normal no no
  Modem Modem-c:\windows\system32\drivers\modem.sys ignore kernel driver no manual stopped OK no no
  monitor c:\windows\system32\drivers\monitor.sys Microsoft Monitor Service class kernel driver Yes manual running OK Normal No Yes function driver
  me driver HID mouse c:\windows\system32\drivers\mouhid.sys Kernel Driver Yes manual running OK Ignore No Yes
  MpFilter Microsoft Malware Protection pilot c:\windows\system32\drivers\mpfilter.sys File System Driver no manual stopped OK Normal no no
  mpsdrv authorization of firewall Windows Driver c:\windows\system32\drivers\mpsdrv.sys Kernel Driver Yes manual running OK Normal No Yes
  WebDav Client Redirector Driver c:\windows\system32\drivers\mrxdav.sys mrxdav File System Driver Yes manual running OK Normal No Yes
  MRxSmb SMB MiniRedirector Wrapper and engine c:\windows\system32\drivers\mrxsmb.sys File System Driver Yes manual running OK Normal No Yes
  SMB 1.x MiniRedirector c:\windows\system32\drivers\mrxsmb10.sys mrxsmb10 File System Driver Yes manual running OK Normal No Yes
  Mrxsmb20 SMB 2.0 MiniRedirector c:\windows\system32\drivers\mrxsmb20.sys File System Driver Yes manual running OK Normal No Yes
  MSKSSRV c:\windows\system32\drivers\mskssrv.sys driver kernel Microsoft Streaming Service Proxy no manual stopped OK Normal no no
  MSPCLOCK Proxy clock Streaming Microsoft c:\windows\system32\drivers\mspclock.sys kernel driver no manual stopped OK Normal no no
  MSPQM Proxy of quality of Streaming Microsoft c:\windows\system32\drivers\mspqm.sys kernel driver no manual stopped OK Normal no no
  MSRPC MsRPC c:\windows\system32\drivers\msrpc.sys kernel driver no manual stopped OK Normal no no
  mssmbios c:\windows\system32\drivers\mssmbios.sys Microsoft System Management BIOS Driver Kernel Driver Yes manual running OK Normal No Yes
  MSTEE Microsoft Streaming Tee/receiver-to-Sink Converter c:\windows\system32\drivers\mstee.sys kernel driver no manual stopped OK Normal no no
  NativeWifiP filter NativeWiFi c:\windows\system32\drivers\nwifi.sys Kernel Driver Yes manual running OK Normal No Yes
  ndistapi NDIS to remote access TAPI Driver c:\windows\system32\drivers\ndistapi.sys Kernel Driver Yes manual running OK Normal No Yes
  o ndisuio NDIS user mode i/o Protocol c:\windows\system32\drivers\ndisuio.sys Kernel Driver Yes manual running OK Normal No Yes
  NDISWAN driver Remote Access NDIS WAN c:\windows\system32\drivers\ndiswan.sys Kernel Driver Yes manual running OK Normal No Yes
  NDProxy Proxy NDIS c:\windows\system32\drivers\ndproxy.sys Kernel Driver Yes manual running OK Normal No Yes
  NTFS Ntfs c:\windows\system32\drivers\ntfs.sys File System Driver Yes manual running OK Normal No Yes
  nv_agp NVIDIA nForce filter to Bus AGP c:\windows\system32\drivers\nv_agp.sys kernel driver no manual stopped OK Normal no no
  ohci1394 controller host Texas Instruments OHCI Compliant IEEE 1394 c:\windows\system32\drivers\ohci1394.sys Kernel Driver Yes manual running OK Normal No Yes
  parport parallel port driver c:\windows\system32\drivers\parport.sys Kernel Driver Yes manual running OK Normal No Yes
  pptpminiport Miniport WAN (PPTP) c:\windows\system32\drivers\raspptp.sys Kernel Driver Yes manual running OK Normal No Yes
  qwavedrv QWAVE driver c:\windows\system32\drivers\qwavedrv.sys kernel driver no manual stopped OK Normal no no
  RASL2TP Miniport network EXTENDED (L2TP) c:\windows\system32\drivers\rasl2tp.sys Kernel Driver Yes manual running OK Normal No Yes
  RASPPPoE remote access PPPOE Driver c:\windows\system32\drivers\raspppoe.sys Kernel Driver Yes manual running OK Normal No Yes
  rassstp Miniport (SSTP) WAN c:\windows\system32\drivers\rassstp.sys Kernel Driver Yes manual running OK Normal No Yes
  RdpWD pilot Winstation RDP c:\windows\system32\drivers\rdpwd.sys kernel driver no manual stopped OK Ignore no no
  RTL8169 Driver for Realtek 8169 NT c:\windows\system32\drivers\rtlh86.sys Kernel Driver Yes manual running OK Normal No Yes
  Serenum filter driver Serenum c:\windows\system32\drivers\serenum.sys Kernel Driver Yes manual running OK Normal No Yes
  sffp_mmc protocol driver of storage SFF for MMC c:\windows\system32\drivers\sffp_mmc.sys kernel driver no manual stopped OK Normal no no
  sffp_sd SFF Storage Protocol Driver for SDBus c:\windows\system32\drivers\sffp_sd.sys kernel driver no manual stopped OK Normal no no
  SiSAGP filter to Bus AGP SIS c:\windows\system32\drivers\sisagp.sys kernel driver no manual stopped OK Normal no no
  SRV srv-c:\windows\system32\drivers\srv.sys File System Driver Yes manual running OK Normal No Yes
  SRV2 srv2 c:\windows\system32\drivers\srv2.sys File System Driver Yes manual running OK Normal No Yes
  srvnet srvnet c:\windows\system32\drivers\srvnet.sys File System Driver Yes manual running OK Normal No Yes
  SWENUM pilot bus software c:\windows\system32\drivers\swenum.sys Kernel Driver Yes manual running OK Normal No Yes
  Tcpip6 driver Protocol IPv6 Microsoft c:\windows\system32\drivers\tcpip.sys kernel driver no manual stopped OK Normal no no
  Tdpipe TDPIPE-c:\windows\system32\drivers\tdpipe.sys kernel driver no manual stopped OK Normal no no
  Tdtcp TDTCP-c:\windows\system32\drivers\tdtcp.sys kernel driver no manual stopped OK Normal no no
  tssecsrv driver filter Terminal Services Security c:\windows\system32\drivers\tssecsrv.sys kernel driver no manual stopped OK Ignore no no
  tunmp card driver Miniport Microsoft Tun c:\windows\system32\drivers\tunmp.sys Kernel Driver Yes manual running OK Normal No Yes
  tunnel adapter driver Miniport Microsoft IPv6 Tunnel c:\windows\system32\drivers\tunnel.sys Kernel Driver Yes manual running OK Normal No Yes
  TVicHW32 TVICHW32------? \C:\windows\system32\drivers\tvichw32.sys kernel driver no manual stopped OK Normal no no
  uagp35 Microsoft AGPv3.5 filter c:\windows\system32\drivers\uagp35.sys kernel driver no manual stopped OK Normal no no
  ulcdrhlp ULCDRHlp c:\windows\system32\drivers\ulcdrhlp.sys Kernel Driver Yes manual running OK Normal No Yes
  uliagpkx filter to Bus AGP Uli c:\windows\system32\drivers\uliagpkx.sys kernel driver no manual stopped OK Normal no no
  umbus driver enumerator UMBus c:\windows\system32\drivers\umbus.sys Kernel Driver Yes manual running OK Normal No Yes
  usbaapl Apple Mobile USB Driver c:\windows\system32\drivers\usbaapl.sys kernel driver no manual stopped OK Normal no no
  Usbccgp driver Generic Parent of Microsoft USB c:\windows\system32\drivers\usbccgp.sys Kernel Driver Yes manual running OK Normal No Yes
  Usbehci Microsoft USB 2.0 Enhanced Host Controller driver of Miniport c:\windows\system32\drivers\usbehci.sys Kernel Driver Yes manual running OK Normal No Yes current
  Usbhub active USB2 Hub c:\windows\system32\drivers\usbhub.sys Kernel Driver Yes manual running OK Normal No Yes
  Usbprint class PRINTERS USB Microsoft c:\windows\system32\drivers\usbprint.sys Kernel Driver Yes manual running OK Normal No Yes
  Usbscan scanner driver USB c:\windows\system32\drivers\usbscan.sys Kernel Driver Yes manual running OK Normal No Yes
  Usbstor c:\windows\system32\drivers\usbstor.sys kernel driver no manual USB mass storage driver stopped OK Normal no no
  Usbuhci Microsoft USB Universal Host Controller Miniport Driver c:\windows\system32\drivers\usbuhci.sys Kernel Driver Yes manual running OK Normal No Yes
  VGA vga-c:\windows\system32\drivers\vgapnp.sys ignore kernel driver no manual stopped OK no no
  Viaagp VIA the filter Bus AGP c:\windows\system32\drivers\viaagp.sys kernel driver no manual stopped OK Normal no no
  WANARP Remote Access IP ARP Driver c:\windows\system32\drivers\wanarp.sys kernel driver no manual stopped OK Normal no no
  wpdusb WpdUsb-c:\windows\system32\drivers\wpdusb.sys kernel driver no manual stopped OK Normal no no
  WUDFRd WUDFRd c:\windows\system32\drivers\wudfrd.sys kernel driver no manual stopped OK Normal no no
  AFD function driver related to c:\windows\system32\drivers\afd.sys Winsock Kernel Driver Yes system running OK Normal No Yes
  bleep bleep c:\windows\system32\drivers\beep.sys Kernel Driver Yes system running OK Normal No Yes
  cdrom driver CD-ROM c:\windows\system32\drivers\cdrom.sys Kernel Driver Yes system running OK Normal No Yes
  the DFSC pilot Client DFS Namespace c:\windows\system32\drivers\dfsc.sys File System Driver Yes system running OK Normal No Yes
  Kbdclass class driver keyboard c:\windows\system32\drivers\kbdclass.sys Kernel Driver Yes system running OK Normal No Yes
  Kbdhid pilot HID keyboard c:\windows\system32\drivers\kbdhid.sys Kernel Driver Yes system running OK Ignore No Yes
  mouse class driver Mouclass c:\windows\system32\drivers\mouclass.sys Kernel Driver Yes system running OK Normal No Yes
  MSFS Msfs c:\windows\system32\drivers\msfs.sys File System Driver Yes system running OK Normal No Yes
  MSFWHLPR MSFWHLPR c:\windows\system32\drivers\msfwhlpr.sys Kernel Driver Yes system running OK Normal No Yes
  NetBIOS NetBIOS Interface c:\windows\system32\drivers\netbios.sys File System Driver Yes system running OK Normal No Yes
  NetBT NETBT c:\windows\system32\drivers\netbt.sys Kernel Driver Yes system running OK Normal No Yes
  NPH NPH c:\windows\system32\drivers\npfs.sys File System Driver Yes system running OK Normal No Yes
  nsiproxy NSI proxy service c:\windows\system32\drivers\nsiproxy.sys Kernel Driver Yes system running OK Normal No Yes
  NULL Null c:\windows\system32\drivers\null.sys Kernel Driver Yes system running OK Normal No Yes
  Psched planner of packets QoS c:\windows\system32\drivers\pacer.sys Kernel Driver Yes system running OK Normal No Yes
  Rdbss Remote Access Auto Connection Driver c:\windows\system32\drivers\rasacd.sys Kernel Driver Yes system running OK Normal No Yes
  Rdbss redirected Buffering Sub Sysytem c:\windows\system32\drivers\rdbss.sys File System Driver Yes system running OK Normal No Yes
  RDPCDD RDPCDD c:\windows\system32\drivers\rdpcdd.sys Kernel Driver Yes system running OK Ignore No Yes
  rdpencdd RDP Encoder Mirror Driver c:\windows\system32\drivers\rdpencdd.sys Kernel Driver Yes system running OK Ignore No Yes
  serial serial port driver c:\windows\system32\drivers\serial.sys Kernel Driver Yes system running OK Ignore No Yes
  SMB oriented Message IP and TCP/IPv6 protocol (SMB session) c:\windows\system32\drivers\smb.sys Kernel Driver Yes system running OK Normal No Yes
  TDX NetIO Legacy TDI Driver Support c:\windows\system32\drivers\tdx.sys Kernel Driver Yes system running OK Normal No Yes
  TermDD device driver Terminal c:\windows\system32\drivers\termdd.sys Kernel Driver Yes system running OK Normal No Yes
  VgaSave VgaSave c:\windows\system32\drivers\vga.sys Kernel Driver Yes system running OK Ignore No Yes
  Wanarpv6 Remote Access IPv6 ARP Driver c:\windows\system32\drivers\wanarp.sys Kernel Driver Yes system running OK Normal No Yes

  Dale,
  Most wireless mice have problems with gel and erratic movement.  People have done everything to keep only new, fresh batteries in them all the time, tying tape receivers upside down under a desk because of interference from other wireless devices in the area, setting up a secure connection and updated the software of the manufacturer.  If patches are different for each person, but do not seem to be associated with something specific to Vista.  If you do a search for 'mouse wireless upward and erratic freezing', you will see every post that I talk to all the different answers that worked for some people.  Another thing I've seen is to change the channel.  Here is the link to Logitech mouse forum: http://forums.logitech.com/logitech/board?board.id=hardware_mice&nobounce

  Interference is inherent to any wireless device and more us consumers fill our homes with wireless devices, more we excaberate problems by ourselves.  I hope this information was useful for you.  Let us know if you need more assistance.

  Thank you

  Gloria
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I installed a windows 7 Brazilian Portuguese on a computer that was originally an English American dell windows 7 I would like to reinstall it, but blocked w

  Reinstall windows 7 on a computer that has a windows 7 Brazilian Portuguese dell.  I would like to reinstall windows 7 English. Do you know how I can do?

  To access the Windows 7 recovery partition:
  http://www.Dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=BSD&docid=DSN_362066

  If the recovery partition is damaged, then download the appropriate enumerated below .iso file and create a bootable DVD to use when you reinstall Windows.

  =========================================================

  Download Windows 7 proper. ISO file that includes Service Pack 1
  (Note: must match for your product key version.) Check the bottom of your laptop or the battery casing for the 25 character product key)

  Windows 7 Home Premium 32 Bit: http://msft.digitalrivercontent.net/win/X17-58996.iso
  Windows 7 Home Premium 64-Bit: http://msft.digitalrivercontent.net/win/X17-58997.iso

  Windows 7 Professional 32 bit: http://msft.digitalrivercontent.net/win/X17-59183.iso
  Windows 7 Professional 64-bit: http://msft.digitalrivercontent.net/win/X17-59186.iso

  Windows 7 Ultimate 32 Bit: http://msft.digitalrivercontent.net/win/X17-59463.iso
  Windows 7 Ultimate 64-Bit: http://msft.digitalrivercontent.net/win/X17-59465.iso

  How do I know if I have a version of 32 or 64 Bit of Windows installed on my computer:
  http://Windows.Microsoft.com/en-us/Windows7/find-out-32-or-64-bit

  After downloading the file correct .iso using ImgBurn or ISO gear to burn a bootable DVD.

  Create a Windows 7 Bootable DVD using the. ISO file
  Engraving of a file of Windows 7 ISO on a DVD
  http://support.Microsoft.com/default.aspx/KB/977640

  ImgBurn - in addition to supporting the creation of CD/DVD of. ISO files,
  It supports a wide range of image file formats, and it's free.
  (BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)
  http://www.ImgBurn.com/

  Projectiles help you to use ImgBurn to screen: http://www.imgburn.com/index.php?act=screenshots
  Burn the ISO Images with ImgBurn article: http://neosmart.net/wiki/display/G/Burning+ISO+Images+with+ImgBurn
  (Les étapes sont les mêmes pour Windows 7 ou Windows 8), except that you do not create a repair disk but complete an installation DVD)

  Note: Always use high quality DVD + R media and slower burning (4 x or 6 x) speed is offered a choice.

  ====================== Keyless Install ================================

  How to make a 'Keyless Install"of Windows:

  Boot from the Windows 7 DVD disc, you create and launch the installation.

  After you have entered the user name and password that you will be asked:
  "Type your Windows product key", do not enter a key.
  Also located just below the box where you enter the key is a box with a check mark
  to "Automatically activate Windows when I'm online", remove the check box and click "next".

  You now have a 30-day grace period to activate Windows.

  During this 30-day grace period you can try to solve your problems.
  After you are satisfied with all the problems have been resovled then activate Windows.

  ====================== Device Drivers ===============================

  Go to the Dell support web site and search for Windows 7 drivers for your specific model number.
  Using your Dell's Service tag number is the fastest way to get the correct drivers.
  http://support.Dell.com/support/downloads/index.aspx?c=us&l=en&s=Gen
  Or: http://www.dell.com/support/drivers/us/en/04/DriversHome/NeedProductSelection?fkey=Drivers_PS

  Tips for solving common driver problems
  http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-driver-problems
  Vista: http://windows.microsoft.com/en-US/windows-vista/Tips-for-fixing-common-driver-problems

  Graphics/video drivers:
  Check the download site of the manufacture of the graphics card for the latest Windows 7 drivers for your card.
  ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx
  NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

  = How to activate Windows 7 by Internet =.

  1) click Start and in the search for box type: activate
  2) click on the 'Activate Windows' option at the top of the list
  3) click on "now, activate Windows online.
  (4) enter your 25-character product key (not case sensitive)
  5) click "Next" and wait for the key must be verified.

  Another method - to reach a real person:
  1) click Start and in the search for box type: slui.exe 4
  (2) press the ENTER"" key.
  (3) select your "country" in the list.
  (4) choose the option "activate phone".
  (5) stay on the phone * do not select/press any option * and wait for a person to help you.
  (6) explain your problem clearly to the support person.
  (7) the person must give you a confirmation ID, copy it down on paper,
  (8) check that the ID is correct in reading the support person.
  (9) to enter the ID number, then click 'Next' to complete the activation process.

  Microsoft Activation centers worldwide telephone numbers:
  http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
  (This site is for activating Volume License, but if you call, they will help you)

  The phone number is not working:
  Microsoft Worldwide contacts: http://www.microsoft.com/worldwide/default.aspx

  Activation and registration of a Microsoft product
  http://support.Microsoft.com/?kbid=326851
  Windows activation: (888) 571-2048

  J W Stuart: http://www.pagestart.com

• Dell AIO 920 printer/scanner device does not print

  I have a freedom to sell that works under Windows 7. I have a Dell AIO printer/Scanner.
  The printer does not print. IT says 'ready' on the status line.
  Any help please?

  (1) download and install the latest driver for dell reference story

  See the following link

  http://www.Dell.com/support/drivers/us/en/19/product/Dell-920

  (2) see below link for troubleshooting

  http://www.Dell.com/support/troubleshooting/us/en/19/product/Dell-920

  (3) solve printer problems, see link below

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  (4) solve printer problems, see link below

  http://Windows.Microsoft.com/is-is/Windows-Vista/troubleshoot-printer-problems

  (5) troubleshooting hardware probblems, see link below

  http://Windows.Microsoft.com/is-is/Windows7/open-the-hardware-and-devices-Troubleshooter

  (6) you must enable the lists of services that is used for HARDWARE, to do this
   
  Start RUN type SERVICES. Enter MSC

  find the names of services and right-click, then choose

  Properties, like AUTOMATIC start mode

  (a) SERVICE of WWW.MOTOROLA.COM/BLUETOOTHSUPPORT
   
  (b) HOST of DEVICE HUMANINTERFACE
   
  (c) PLUG AND
   
  (d) PORTABLE DEVICE ENUMERATOR SERVICE
   
  (e) SPOOLER PRINT (for printers)
   
  (f) DETECTION MATERIAL CORE

  (g) UPnp DEVIICE HOST

  (h) WINDOWS DRIVER FOUNDATION
   
  (i) ACQUISITION of IMAGE WINDOWS

  (j) INSTALLER of MODULES WINDOWS
  (k) ASSISTANT SERVICE COMPATIBILITY PROGRAM

  restart pc ypur

  Guilbert

• All the Apps keep crashing when printing, after I move from El Capitan in Sierra

  Dear support team,
  After that I upgraded from El Capitan in Sierra, I can't print from an application such as Adobe CC (all versions), Microsoft Office (2011). All applications are keep crashing when I do the print command.

  I tried to reset the preferences of Adobe illustrator, Photoshop and in-design in all version CS5, CS6, CC, CC2014, CC2015, CS5.5, CC2015.3 none of them helped me.

  I've updated two Mac Pro and it is in the production environment in our society. Please provide us with the solutions or the patch as soon as possible.

  Question if I never face everything again improving Mac OS. I feel sierra is updated worst ever come and have too many questions.

  in the meantime to solve as soon as possible.

  Hi HuzefaSultan,

  I would like to reset your printer configuration: printer on your Mac - Apple Support troubleshoot

• Firefox won't open any search with a search engine query. All are UNTRUSTED.

  I run the operating system MS Windows 7 Premium with Kaspersky as my security software.

  Then checked again. It seems to be security settings of Firefox and not Kaspersky causing the problem. Just in case it's Kaspersky, I added Google as an exception, but the problem persists. I also added Google as an exception of certificate in the Firefox config. and the problem still persists.

  The problem:

  I just can't open any page of web search in Firefox through any search engine because Firefox says that all are "unreliable", but I can open these pages in other web browsers.

  Any search gives this:

  Well the miserable loader does not load the image. So much for this, but basically, the notification is that "THIS CONNECTION IS UNTRUSTED" and the issuer of the certificate is unknown. Says error code "unknown sender".

  I do not get the ability to ignore the warning, so I have no other choice but to close the page each time. A nightmare, what makes Firefox unusable. Not sure that this is being caused by a recent Google update or the update of Firefox.

  I've checked then once again my security settings of Firefox and for the life of me, cannot understand why this has suddenly started happening out of the blue.

  Please note:

  1. I have Google as my search engine by default and Firefox as my home page.

  2. I've updated automatically, but had to remove like my Firefox default browser - temporary I hope.

  3. I've never used the default theme of Firefox.

  4. I already re-set/updated the browser by using the refresh/reset link in everything: support/troubleshooting Information. That did not help.

  5. I have Google as a reliable (in exceptional cases) site, in Firefox and Kaspersky, but that doesn't seem to help.

  5. have you spent to help and clicked on everything: firefox and get this report:

  Well there it is again - uploader is still running madly and never deliver - 10 minutes later - nothing downloaded. Version control on my Firefox in a dialog box States: 'FIREFOX 40.0.2 Firefox's update

  6. again on another page the search for my problem, I see this:

  Far out! Why this uploader freaking does not work? I have to type everything, besides being tedious, this gives you no verification. A line of text after another says:

  "Congratulations!" You use the latest version of Firefox.
  "Looks like you are using an older version of Firefox. Update on the Google game'
  "Contgrats!" You use the latest version of Firefox.

  Then further:

  In an area of button: "Refresh Firefox" I made according to the description.

  Immediately below that, it says:

  'Looks like you are using an older version of Firefox'... and in a direct link below:

  "updated to stay fast and safe"... Is this for real? [This would be more credible in a screenshot].

  7 about: support/troubleshooting Information I deleted my profile page and restarted Firefox by following the instructions.

  8. made no difference. Delete the file again and everything closed and restarted the system. That didn't work, either.

  9. all the text that I read in Firefox 'aid' resembles a cached page. I can't reveal all 'real' web pages in Firefox browser in Firefox support at all for some reason any.

  I love Firefox as a browser, but hate its constant glitches. For more than 10 years, I hate to admit it, I used that is never a problem. Then I switched to Google Chrome for another 5 years, with never a problem - outside the mining data and espionage which I hate and that's why I finally changed to Firefox. Firefox is the choice... but it's also a bloody choice as head banging and maybe it's just enough to make me give up on this.

  https connections are there to make sure you're traffic is encrypted and you talk to the Web server that you expect to. What happens technically with kaspersky, it is essentially a man-in-the-middle attack, which firefox reports to you as it should be - your web traffic does not go to google when you type in www.google.com, but for kaspersky.
  There are ways around that for av-vendors (such as the injection of their certificate root in the browser (it might go missing again after an update of firefox), but if there is a problem with you contact kaspersky support because they will be responsible for applying the product they offer properly.)

  in all cases, allowing the characteristics as https in your av software can even let you more vulnerable, because browser vendors have now greater expertise in how to use and implement encryption properly: http://www.scmagazineuk.com/updated-kaspersky-leaves-users-open-to-freak-attack/article/411470/

• The reset button in Firefox for Android is missing!

  Cannot find the reset button using the subject: support > troubleshooting information page? Also can't open the Profile Manager?

  Reset does not exist for Firefox for Android.

  You must use the Android App Manager to erase stored data or uninstall and reinstall Firefox.

  This will eliminate completely all the settings of Firefox for Android, bookmarks, history, saved passwords, etc will all be deleted.

• 1 Web site increases ram usage until Firefox slows, then crashes...

  Week or two ago FF33 started to have nits and jerky, gel and then crashed. I went through many support troubleshooting tips p (it comes crashing at this point) pages, uninstalled FF33, deleted files FF, that I could find, which was not all files, installed FF35 FF33, same result.

  Finally found my ram usage is high and paid attention to this. Reduced to 1 site constantly running up to the use of the ram. Regardless if 1 or 30 tabs of this Web site are open. If 1 tablet Omnium ram goes until it crashes. If none are open from this site, FF is fine. I've been on this site for many years without problems and really need to access.

  Any ideas how to solve the cause of that specific Web site?

  Thank you.

  Long answer, posted, empty response is entered. Anyway, great FF now.

• I've updated to the latest firefox and now I need to move to do anything

  I went through Mozilla support troubleshoot and diagnose fire fox list of problems. 1 rebooted 2 cleared cookies & cache plugins 3 discount to zero 4 Troubleshooting-conducted 5 reinstalled twice 6 reset at this point that I would like the old version that I didn't need to shake my mouse constantly to get anything done, I have windows xp sp3

  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

  You can do a check of malware with several digitization programs of malicious software on the Windows computer.
  Please scan with all programs, because each program detects a different malicious program.
  All of these programs have free versions.

  Make sure that you update each program to get the latest version of their databases before scanning.

  • Malwarebytes' Anti-Malware:
    http://www.Malwarebytes.org/MBAM.php
  • AdwCleaner:
    http://www.bleepingcomputer.com/download/adwcleaner/
    http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml
  • SuperAntispyware:
    http://www.SUPERAntiSpyware.com/
  • Microsoft security scanner:
    http://www.Microsoft.com/security/scanner/en-us/default.aspx
  • Windows Defender:
    http://Windows.Microsoft.com/en-us/Windows/using-Defender
  • Spybot Search & Destroy:
    http://www.safer-networking.org/en/index.html
  • Kasperky free Security Scan:
    http://www.Kaspersky.com/security-scan

  Alternatively, you can write a check for an infection rootkit TDSSKiller.

  • Utility anti-rootkit TDSSKiller:
    http://support.Kaspersky.com/5350?El=88446

  See also:

  • "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
  • https://support.Mozilla.org/KB/troubleshoot-Firefox-issues-caused-malware