Envy 15 t-j100 Select Edition: the device is not connected to the computer. Please insert the authentication device.

Hello

So I'm working on a LT desire that has been upgraded from Windows 8.1 to 10 recently and it is this message on the login screen "the device is not connected to the computer. Insert the authentication device. We can't identify what it means or what needs to be done to clear the screen. The user States that the fingerprints of impression of BIO sensor doesn't seem to work either. I looked in the Device Manager, and I see a Synaptics PS sensors (WBF) listed here and is properly installed. I even updated the driver of sensor ep on the support site of the desire, and we still see on the login screen.

Y at - it no information or help to clear this message?

We also note that the number on the keypad lock seems to be disabled during startup of windows 10 upwards. Before on windows 8.1 has been activated. Is there any setting to 10 to keep the active number lock.

The user says if 10 can be made to work well, then we can go back to 7 or 8.

Please notify.

Thank you for your time.

Seems to have been resolved in re - install the software HP Simple pass then go and reconfigure the settings. Message no longer appears on 10. User LT installed with 7 however. Best decision.

Tags: Notebooks

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