Envy 17 j120na: 10 Windows will not start because of the driver installation failed

History:

I have a computer laptop j120na Envy 17 that came with windows 8.1.

I did the free upgride for windows 10 the 18th of this month with success, but because I was not able to decrease or increase the brightness of my computer, or put it to sleep, I realized that I still had to download/update drivers. First I updated the driver GeForce since my SWsetup folder but for the other, I searched online for her, then I saw the driver download progress bar but no progress has been made. I closed the dialog close and there you go, laptop does not start, I just saw a spark between the mouse pointer and the circular blue contraption. Sometimes he shows me a BSOD with lock core auto boost with irql higher acquisition.

Question:

Is this a problem with the driver installation? And if so, how do I return it?

P.s: System Restore is not an option, I restore point.

Hi there @Aj1baba,

Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and assistance of HP and the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that you are receiving an error message that says "acquisition of lock core auto boost with irql high ' on your HP ENVY 17-j120na Notebook PC.

The question could be deemed to occur by downloading the update. It is difficult to say at this stage. As to return to it, your best bet would have been the restoration of the system, but you mentioned only that a system restore does not work because you do not have restore points.

Have you tried to go into Safe Mode?

You have media or recovery disk?

Have you tried to do a Reset BIOS?

Have you tried perform a hard reset?

You have beep codes or flashing LEDs?

Please ensure that all Bluetooth device that you use with the laptop is disabled (including mobile phone).

Please note: delete all USB/Bluetooth devices. Disconnect all devices of non-essential, as these can cause some problems.

You can update all your drivers by going to the Web site the driver HP or by using the HP Support Assistant. If you enter Safe Mode, I suggest trying to erase the driver that you have downloaded your downloads (or the folder that you saved it in), so I suggest to make updates using updates of Windows or HP Support Assistant for now.

Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

Have a great day!

Tags: Notebooks

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