Envy 17-j184na: the iphone videos won't play on HP Envy

I recently bought and HP Envy 17 laptop and have tried any backup of my 5s iphone photos and videos on thelaptop however whenever I try to play videos through the pictures folder or photo library enforcement nothing works. In the photo app to the app just freezes and crashes, and the pictures in the document reader media folder just happens does not. This happens with most of my videos

I saw that other people have had the same issure and I installed the VLC video application as suggested and still nothing.

There was an IOS update since I started to take videos but it makes no difference that a few videos that work are both before and after the update so it may not be a problem with my phone, and videos I've taken in the last days do not work

Any ideas how can I fix?

Hello

I think that Apple use mov for video files. Please download and install the next drive, he'll play almost all video formats:

http://www.videolan.org/VLC/download-Windows.html

Kind regards.

Tags: Notebooks

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