ENVY laptop d7: HP software framework not available in Recovery Manager

I have known problems with Simplepass since a recent refresh. I downloaded all the drivers/software recommend etc. and followed the steps listed in the forum responses. It was suggested to ensure HP Framework software to work properly with suggestion to update the settings to work all the time. (with instructions for use run, type services to locate the software framework). When you use run to search for 'services', nothing listed, then I tried to locate in the Recovery Manager, but it is not listed. I am able to locate the HP software framework in the list of Control Panel programs. I attemtped to fix this, but I get an error message that it is on an unavailable network resource. Is this available for download? Or can provide you instructions to repair other than the recovery or repair tool in the control panel?
("HP solutions framework support" has been updated)

framework of the HP software


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