Envy Touchsmart 15: Problem touch screen HP Envy 15

Hello

Here's my hp laptop model and product number.

Product number: G6U23UA #ABA

Product model: k020us (Energy Star)

Recently, I had a problem of "display driver has stopped working and recovered" frequently. I have searchhed on internet and Hp form and I got several solution. I tried to uninstall the display driver from Device Manager and update of windows update. But it did not work. So, I came across another solution. I downloaded the display driver FRO intel and installed site. This time it worked well and the problem was solved.

But suddenly today, when I tried to use touch screen, it does not work. I don't know since when he stopped. In system properties, it says: "no pen or touch input is available for this view. I watched in this page. Then, I downloaded the graphics driver from the Download Center. But he said that "this computer does not meet the minimum requirements for installing the software.

I'm out of options except factory reset (I think!), that I will not do, because there are a lot of things installed on my lapotp and I work here.

Help me.

Hey @Mahmudul-Islam,.

I don't know what to suggest then. I totally please! I know how frustrating computer issues can be to diagnose and sometimes it feels like you are going in circles. You did a great job, juggling the troubleshooting that I've thrown at you and you have completed all the steps I asked!

You know what, it would not be a bad idea to get a game of payback for wipe and reload the system with a new start so that all pilots are fresh, new and discs for your specific product.

Here is the information you need:

DVD - Kit Windows 8.1 recovery 64 b: System Recovery Kit for Consumer Notebook (3 discs). Please click the button to Order Media and it will redirect you to the page you need to order at your mobile specific. Your product specifications page says that the original operating system was Windows 8.1, so it should work for you .

If you are able to order media, you can go ahead and click Accept as Solution button on this post. In the meantime, please use the Thumbs Up on any message that you feel was a good try for a solution.

Please return to our topic and let me know if you were able to resolve the issue with a clean, fresh, brand-new installation of Windows 8.

Take care for now

Tags: Notebooks

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