TouchSmart HP Envy 17-j017cl touch screen click on screen by itself

64-bit Windows 8
Product number: E9G80UA

I recently bought about 4 months ago and it's great for a little while. But recently he would make this annoying glitch. The screen would act as if I'm pressing the screen somewhere in the middle of it and selecting whatever it is within its range. This may seem not so bad by the sounds of it, but if you play a video or a website with links in this area it will click on a link or stop/play videos. It is very annoying!

Troubleshooting: at first I thought that it would be my touchpad, so I made sure that I didn't to it during these periods. But it would still do so even if I'm not in contact with the laptop. So if I use only my wireless mouse to go through Web pages or anything else, he would still do the ghost by clicking.

I thought then that maybe it's my wireless mouse, so I unplugged the laptop USB receiver and he always does.

Then I tried to get online with HP technical support and they checked my computer and tried a few things like remove the driver of the touchpad and so on without any results. He finally told me that I have to send it to them for repair (still in warranty). However, I have not the time to send my phone to them for repairs.

My last thought was to turn off the touch screen. What I did by going to Device Manager and by disabling one of the HIDDEN options. I've had several, so I had to try each of them since none were marked as the touch screen, but only as a HID device. It has worked so far and he has not clicked anywhere yet.

My question is, is anyone know what I need to do to correct the problem? I thought to update the driver, but I can't find it on the HP site and when I try to update the driver through Device Manager it says he has the best driver available, which most of the time is BS. I guess I just need to know where I can find the right driver for the touch screen.

Hi Spoon1901,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your computer laptop 17-j017cl TouchSmart from HP ENVY and your touch screen, here's a link to a update the system BIOS. It will help improve the screen problems.

I hope this helps.

Thank you.

Tags: Notebooks

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