Envy TouchSmart desktop: screen flashes on the screen of windows 7 (in blue) to black

When I turn on my computer, sometimes the blue screen with 'Windows 7' on this subject. The wheel of death comes up and then the screen flashes blue to black. I'm in huge trouble because I back upwards (I know, I know) and the first half of my research project is about it. Help, please.

Hi there @Dfash,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you have a problem with the black screen. I'll be happy to help you.

Here are two documents that can help.

Computer won't start (Windows 7, Vista, XP)

Computer starts but the screen stays white (Windows, 10, 8)

Please keep me informed of the progress of things. If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution. To simply say thank you, click the Thumbs up below!

Thank you.

Tags: HP Desktops

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