envy5530: touch screen on envy 5530

is there a secret to the touchscreen? Sometimes a single key will do, sometimes two. Sometimes, nothing works.

Hey @evelyn40,

Welcome to the Forums of HP Support!

I see that you have some problems with the touchscreen on your desire 5530 e - all - in - one printer. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once it is, while the printer is on, remove the power cable at the back of the printer for one minute.

If, after the above, that the façade is still acting erratic, the next step would be to contact HP directly to additional troubleshooting support. You can do this by clicking on this link and fill in the form below.

Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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