eprinting impossible if printer standby

Printer (HP Deskjet 3520) is connected to the network, but users cannot access if the computer is not turned on. Thanks for your help.

Hey Otterlou,

Sorry to hear that you still have problems printing directly to the e-mail address you have set up.

If the printer is on the network, it is able to connect to the ePrint service? If you have registered your printer to ePrintCenter, sign in to your account to see detailed information about the print jobs and errors and display the status of the connection:


  • Connected means that the printer is on a network with an Internet connection active and able to communicate with the HP servers.

  • Not connected means that the printer is not on a network with an active Internet connection.

To update the connection status of your printer on ePrintCenter, use the button refresh, under the name of your printer on the site. Do not use your refresh button of the browser, because that will not regenerate reliable connection status of your printer.

Note: If you use a USB cable to connect your printer to your computer, you also need to connect the printer to the Internet to use ePrint. HP ePrint requires an active network connection to the printer. HP Web Services are temporarily unavailable , we hear that the HP servers are not available.

In some cases the following may be required for ePrint address connectivity issues:

Simple corrections - first try these easy steps:

  1. Turn wireless off and then on again (under configuration > wireless menu on most printers)

  2. Turn the printer power off and then back on

  3. Make sure you have an active Internet connection. You can refer to "Connect to the Network," (in the ePrint > ePrint troubleshooting section) or "Print apps won't launch" (in printing applications > Troubleshooting Print Apps section)

  4. Turn your router off then on again (most routers do not have a power switch, so simply unplug the power cord at the back of the router and then plug it in again.) It may take a few minutes for the router power on and reconnect to your network).
    1. While your router is shutdown/reboot/reconnect, you will lose Internet connectivity Wi - Fi and wired connections to your computers. Close all the files that are stored on hard drives on a network before you reboot the router.

Confirm that your printer and your router to update firmware:

  1. Check updates for your device:
    1. Depending on your model, look for the updates using one of the following options on your device: 1) select the ePrint icon/button > check [Product] updated; (2) configuration > Preferences > product updates; (3) configuration > Web Services Configuration > product updates; or (4) settings > tools > updates

    2. In some cases, the unit may require reboot a second time after an update of product to reconnect. If you experience connection problems after an update that is not resolved by a reboot of your printer, delete and re - enable Web Services.

  2. Look for the firmware for your router updates
    1. Check your router help documents or the Web site of the manufacturer of your router for more information on how to find and apply the available firmware updates.

The problems of connectivity to Web Services:

  1. Delete and then reactivate Web Services on your printer
    1. This delete your printer from your ePrintcenter account and give you a new email address/request code for your printer. (The code that is the part of your printer to the left of the sign e-mail address @.) You can then add your printer to your ePrintCenter account and complete any installation of App ePrint/Print.

  2. Restore the default settings on your device. Follow these steps on your device:
    1. Delete Web Services

  • Restore the default settings (this is usually found under Setup > Tools menu)

  • Initial re-do of your device and add it to your network

  • Re-enable Web Services

  • Once the Web Services information sheet printing, use the printer claiming the code to add your printer to your account on ePrintCenter.
  • I got this information under the tab helps in troubleshooting of ePrint www.eprintcenter.com

    Please let me know if you need more assistance,

    Thank you

    Tags: HP Printers

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