HP LaserJet 500 color M551: ePrint Connect not print

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• LaserJet 500 color M551 PCL6 - Toner level error

  I love my LaserJet 500 color M551 but I'm having a problem with the black toner level.  I went to spend the night to have a level of about 50-60% to 10%.  Literally from one day to the next.  I had just checked the levels during the night and the next day the black toner was low.  My use is very light.  According to the page using the number for the monochrome is 1 668.  Total is listed at 3 487.  According to the supplies Status Page 3 543 pages were printed with black and 2 154 ink with the 3, various tonic color.  The only chance 3 543 a to be healthy is if black was included in all color prints so total use of black toner without color would be in the area of 1,400 pages.   There is no way we printed 3 543 black pages and more 2 154 color pages.  We had this printer at 14 months.  We get a new pack of 500 pages about every 2 to 3 months.  At the absolute most, we printed 3 500 pages total.  Most of our impression is heavier on the color.  In fact, we have done a large number of color prints full page.  But given the way we print color is about where we might expect.  And when the black toner showed the 50-60% it was where we expected.

  So what happened? Why our drop of toner level to 10 percent from one day to the next?  I tried the cat with the support, but they did lose one hour of my time and absolutely nothing accomplished.  The service was terribly slow that it was as if a person has worked 3 or 4 cats at the same time.  So I tried it and vain.  The support representative suggested that I swap cartridges.  I don't have a spare those for Exchange.  It made absolutely no sense to me to buy a cartridge of 160-$180 if he could sit on a shelf for a year while waiting to get used.  I certainly don't want to buy and open a new toner cartridge just to know, nothing was wrong with the other.   So the line of background here is... someone has suggestions?  How will I know what is the real level of toner?  Is there a way to reset the levels?

  Better yet. Someone has this model of printer and a black toner empty known cardtridge?  If yes do you know the exact weight of a cartridge empty in ounces? I also want to compare this to the full weight of this model cartridge at 100%.  If I had these two weight I would be able to calculate the exact amount of toner remaining.

  Here, any help would be greatly appreciated.

  I have a simple solution to your problem: just keep printing.  There was problems with the guarantee of toner system where there are sudden jumps in reported toner level, like what comes to live.  Unfortunately, we do not have a foolproof system for reporting levels of toner, and there is no method for re - calculate and declare a correct level in your cartridge.  Toner templates does not rise, they count only down.  When you eventually replace the cartridge, it will start again at 100%.

  The good news is that you have not suddenly lost all life of the cartridge, it looks just like that.  Your printer will continue printing normally, and the toner level be at 10% for a long time.  When the black cartridge is in fact less than 10%, the pledge starts counting down again.  I'm sorry to see this problem coming up for visitors, but it does.  There is nothing wrong, except the black toner level reported.  I know this isn't a great answer, but it is the best I have.   I'm glad you like your printer - try to ignore the level of toner for awhile.

  Best regards

  Alan_R

• LaserJet 500 color M551: Firmware upgrade - go directly or perform step-upgrade?

  I need to update the firmware on my printer (LaserJet 500 color M551). I'm new to support printers and it's the first printer, I need to update firmware on a client.  The firmware is version 2302908_435020. I need to upgrade to 2307851_000057.  There are about 4 or 5 versions between my current version and the latest version.

  Anyone know if I can go straight to the latest version or do I need to a stage-setting day?  I don't want to break anything if the versions break problem.

  Thank you.

  As far as I know:

  • Each version of firmware includes usually all fixes in previous versions of incremental firmware.
  • You can get the latest version of the firmware on the HP site - for your printer, it's the 2307851_000057 version you mentioned.

  I advise you to download and read the README file for this update of the firmware.

• HP LaserJet 500 color M551 PCL: printer HP LaserJet 500 color M551 PCL6

  We had our color HP LaserJet 500 M551 PCL6 for a couple of years.  It has worked very well.  For the last two months, it keeps going offline (depending on the driver on the client PC).  He is in fact under tension and most when he's awake.  I was not able to find all the parameters that will keep online via the network.  I logged into the printer to see if I could find all the parameters.  The only thing I found was to tell him to wake up at 7:00 in the hope that it would help connectivity.  It helped, but it has not cured the problem.  I can ping any of the workstations, but they cannot print on it intermmitantly.  We use the Windows7 PC.

  I wonder about the network card in the printer?  I each printer set up a connection direct tcip (as this has always been the freest badly to connect to printers method).

  Only two options work most of the time to get the user online to the printer.  One is to turn off the printer and restart it, then most of the PC will recognize.  The other method is to remove the printer from the PC and reinstall the print driver, which works so far.  When re install the printer driver it auto detects the printer, but not as much as usual is discovered in the process.  Usually, I have to tell him that he has a jetdirect card, etc..  He then makes me to find the driver in it have list under HP disc.  It lasts longer that the other HP printers usually do.

  Any ideas would be appreciated.

  Your information has led me to the solution (I think).  We use a static IP addressing scheme.  DNS servers had changed so much since this printer has been installed.  I corrected them on the printer and wait that will correct the problem.

• HP laserjet 500 color m551: hp laserjet 500 color m551

  I have a hp laserjet 500 m551 color model, whenever I put the power 'ON' it's about list of disk check 100% on the display panel. I tried to push the switch but it does not. Thank you

  Do a firmware update using the procedure of walkup usb.  See the link below:

  FTP://FTP.HP.com/pub/networking/software/pfirmware/readme_cljM551_series_fw_2300333_378011.PDF

• LaserJet pro color mfp m177 do not print in color on a machine Windows 8.1

  I can print, but not in color.  Dell XPS 27, Windows 8.1.   Have re-installed and uninstalled the printer.  No change.  I can take the document to a computer of W7 and it prints beautifully in color.  Husband PC, also XPS 27 with W8.1, print in color.   Printer is connected wireless to the network.   The computers are connected to the same network.

  Results are the same when you print the word or directly from a web page using the print icon on the page.  I checked the settings, etc.

  Hi there, please go to start-Control Panel configuration-programs and features, make sure that the previous driver is completely uninstalled before installing the latest driver.

• HP laserjet 500 color edge to edge M551 / no bleeding / no margin / without borders

  I have a HP laserjet 500 color m551 but I can't figure out if I can print borderless or not.

  I found a setting in the called edge to edge printer which is turned off by default. I allowed him, but yet all of the prints have borders.

  I can't seem to find settings in print drivers (CLJ_M551_sw_win_driver - installer_13284.exe) where I can check without borders or edge to edge or something like that.

  I am running windows enterprise 10 and downloaded the latest PCL6 driver 21 November.

  any help would be appreciated.

  The real reason for the design is the fuser unit.  Since the paper width is 8.5 inches, there must be 'play' on each side of the fuser unit and toner to reach the edges of each leaf would contaminate the edges of the path of the fuser unit and the wire time cause jams or other image quality problems.  However if the user had to buy a large format color printer laser that handles paper up to 12 x 18, bleed will be possible on paper up to 11 x 17.  Letter-size paper will allow bleed because it feeds using the side of 11 inches from the leading edge.  Also inkjet printers will bleed because unlike toner for LaserJet inkjet printers use a liquid ink which dries and does not heat to join the book.  Some inkjet printers use heat to dry the ink faster, but it of a different technology and won't cause problems with bleed.

• HP LaserJet 500 color MFP M575 and indexed PDF.

  Dear all,

  Does anyone know if the HP LaserJet 500 color MFP M575 (CD644A) printer can scan to a PDF (OCR) available?

  I can't find that option null hand (I read somewhere that it was a function), it would be an optional component / license?

  Thanks in advance.

  Kind regards

  JMAlexandre

  The option of special creation. PDF files are accessible only from the control panel of the printer.  Users should look at the User Guide and follow the steps that are provided.

  You cannot create a special PDF document from the scanner on your computer software.  If you want to create the special PDF on your computer then re - publish the. PDF with OCR application to create a new file.  That or scan directly from an OCR application, so that the document is formatted properly from the beginning.

  I don't know what the second half of your message refers to.  If you want to manage several. PDF documents and combine them into one. PDF, you should use an Acrobat product to do.  A. PDF by definition is a document consisting of several image files.  The simple images such as .bmp, .png, or .jpg formats can not be combined into a single document with other scans.  This feature does not imply the scanner and the scanning software.

  You can specify or better explain your process of work on this one here.

• ePrint does not print web pages of Tablet Windows 8 Microsoft Surface

  ePrint does not print web pages of Windows 8 (x 64) Microsoft Surface Tablet

  Any ideas?

  Hello JereTanner,

  Welcome to the Forums of HP Support!

  I see you are trying to print web pages of a tablet of Surface. What model printer you are trying to print to? Also, is there an error, message, etc., when you try to print?

  In general, ePrint is used when printing emails or transmission of documents / photos to the printer address, is the next how you try to print a web page?

  Since it is a Windows 8 operating system, you can be able to install the full features software and print that way. When I know more about how you want to print, what happens when you try and which printer you are using, I will be able to help.

  See you soon,.

• Whenever I want to print, it prints the test of the colors before it will not print what I want

  Whenever I want to print it prints the test of the colors before it will not print anything.  How to stop?  It is a gigantic waste of time and my color ink!  Thank you.

  PSC 1510 manual is online here, 47 page has information on the alignment process.

  If your problem is resolved, click on "Accept as solution" button o the appropriate response.  This will help others to solve similar problems.

• LaserJet 100 color MFP M175nw: Laserjet 100 color MFP M175nw will not connect wireless - used to work properly

  OK - I'm out of here.

  I've owned a Laserjet 100 color MFP M175nw for awhile, and it worked perfectly.

  Installed the software for 2 computers at home and everything worked well.

  Last week, I changed the password to my router for the home network.

  The printer showed as "offline".  I couldn't change the status.

  After much trying I totally uninstalled the software, deleted the printers on my PC and reinstalled.

  I run the installer - tell him I want to go and so that it can detect my wireless network settings.  (I also tried the option where I have to enter the information manually). All else fails.

  Setup starts and then asks me to install the USB cable.  I do that and the installation program is going very slowly (I mean it crawls along) and wrote "Product has been detected", "Waiting for installation of the product at the end. Then I get a big red 'X' and it is said that it took too long to run and a fatal error occurrred or he tells me that it cannot find a product to install.  If I run the installer and say USB only, it works very well.  Ugh.

  When I press the button on the front panel wireless and it flashes only and that's all.

  Here's what I did - full power / turn off the PC and the router.  Updated the firmware of the printer used the new installer (all from the HP website).  Tried it on 2 different PC to ensure that it was not isolated.

  The USB cable is good because after the failure, I can print via USB (I lost a forest to print the test pages).  Same PC and OS for both when I bought the printer.

  Ironically, I spent several years in this DOCUMENT, so it's not familiar works for me, just very frustrating!

  Well, I finally had it - realized that the WIFI adapter on the PC had to have the new password entered.

  It was step 1.  Step 2 followed another post where I attached the printer directly via ethernet to the router cable, and once the IP address appears in the menu of the printer, I entered on my browser and the name of the router is entered, pw and managed to turn off the wireless printer on.  Then, by running the installer worked like a charm.  Woo-Hoo

• LaserJet 500 color MFP M575: Laser Jet MFP M575 500 - cannot print in color

  Hello

  I managed a MFP M575 located in a secure Terminal room. Thus, the printer is subject to many security requirements to lock the printer and has An interal encrypted hard drive to store all of the work on.

  I use a print server and the gpo to push the printer for all workstations. The print server is running on the server 2008R2 Win; all the workstations are Win7.

  For some reason, I can't print color to work - any preferences printer I use. You can select colors in the printer preferences, I do not force grayscale etc.

  I also tried bypassing the print server and using a direct mapping of TCP/IP to the printer. Same deal.

  I also tried using the web on the web interface Jet Direct printing functionality. Same deal.

  I can get the color when I run diagonistic reports directly from the printer as the test of color band and office level report.

  Here, I am perplexed...  I wonder if he has nothing to do with the encryption feature? I can't access the internet from the local network, the printer is turned on, then it makes it even more difficult to solve. The printer warranty is exceeded as well.

  I printed out the settings and configuring reports - I can any specific relay if necessary setting.

  Thanks in advance,

  Corey

  Did you check the color settings to restrict in the built-in Web server?

• My Laserjet CP1525nw disconnects frequently and does not print. What should I do to put online?

  I recently bought a LaserJet CP1525nw color printer. Firstly, I have established a wireless connection, via a router, with an Acer PC (Windows 7 Professional 64-bit operating system) using the CD of the printer by following the guided procedure and with attention to connect the USB cable when asked me to do. The printer worked very well. Then I installed the software in the CD for the printer on an Asus PC (operating system Windows 7 Professional 64 bit) who was in another room of my house and establishes a wireless connection between the Asus PC and printer. During the installation I was not asked to make the connection with the USB cable. I was able to print from the PC Acer or Asus PC regularly. Finally, I have a wireless printer on my laptop (operating system Linux Ubuntu 12.04 32 bit) using the HPLIP software. On the PC the LaserJet has been set as default printer. Printer LaserJet printed all three PC regularly. I left the printer. The next day, I try to print but I did not do it from a PC. The printer display showed 'Ready' and the correct printer (192.168.1.7) IP address. The blue led is on continuously. However open the control panel of the printer on the PC, I realized that the printer is offline. I tried to solve the problem to read the guide to the printer, but I wasn't able to find any suggestion. PC Acer and Asus have firewall Windows is activated and installed AVG antivirus. The netbook nothing. On the Acer PC, I uninstalled the printer and do a new installation using the CD for the printer. After this operation, I was still able to print from a PC, but the next day, the printer was offline again and was not able to print from a PC. Really, I cannot understand what is happening and should deeply grateful to receive any suggestions on your part. Many thanks in advance and best regards. sdrrmit

  This article should help to keep the Wi - Fi connection and solve problems in offline mode:
  http://support.HP.com/us-en/document/c02817031

  Give the steps described a try and tell us if it helps.

  Good luck!

• Photosmart 7525 eprint do not print

  I put eprint in place and when I send something it will not only print the computer says there is a problem and it is supposed to be an error on the printer control panel.  BUT there is no error message.  I have updated firmware update.

  Hi Azegger1,

  Welcome to the HP Support forums.  I understand that you can not send print jobs to your printer Photosmart 7525 ePrint e-mail address.

  Connected HP sometimes gives a false report that there is a problem not specified with the printer. HP has been able to reproduce the error.  If there was a genuine mistake, the message would point to the problem (low on ink, paper, etc). Unspecified error message does not prevent you to use ePrint.

  You also mentioned that the printer is not printing. To better help you with this, would provide you some additional information:

  (1) is the printer connected directly to a wall outlet?

  (2) you are able to make a copy of the front of the printer?

  (3) what operating system are you using on your computer?

  (4) you are able to print from your computer?

  (5) did you install the full features of the printer software on your computer or you are using the base driver provided with the operating system?

  (6) do you receive error messages when you try to print? If so, are they displayed on the front panel of the printer or on the computer?

  Thank you.

• Color Laserjet MFP476: mfp476 - supports eprint or not?

  The software supplied with this printer MFP 476 all-in-one multifunction laser says I can use it to access the eprint features.  But when I try to use this software it does not list this printer as one who takes in charge eprint.  Does anyone know what I need to do?

  It turns out that the MFP476 is support eprint, but none of the controls you mentioned is available on my printer.  Instead, trying other commands and options, I finally found the eprint option.  Support on the eprint line does not yet list my printer that has the feature, so that it becomes impossible to download some eprint associated documentation and other.

  Since you're an HP employee, let me turn on my biggest gripe on HP products.  It is a criticism that I have communicated for years, but apparently my gripes go through a wormhole to the HP because you guys never change.

  Here's the problem: all your products work differently, even if they do similar functions, and to an end user, this is an extremelyt situation of frustration.  For example, I'm lucky to have five different HP printers in my small home office, not to mention the three I replaced with new ones, and each of them is different in terms of: how to tell you how much toner/ink rest, how tell you if there are features such as eprint, you assign to their place for two-sided printing, how you tell them to scan how access you it from a computer (and this works differently on PC and Mac), etc.  I got the idea that HP is really a cottage industry - a bunch of small fiefdoms that make their own similar products and who refuse to come together to provide things like uniform user interfaces.

  What you need to do is what than some of your competitors don't: they have a unique software that allows you to access one of their printers of this one program and allows you to check the level of toner, print, scan, etc., using the same commands of this program software.  The program will also tell you all printers (their brand) connected to your network or your computer - a really nice feature.  With HP, I have to learn a new set of commands each time that I have set up a new printer.  And recognizes any of the software in more than one of the printers, so I have to remind what software to use for the printer. (I understand why each printer has its own unique toner or ink cartridges - it is to fend off the third-party - but it makes no sense whatsoever to have each printer work differently with regard to the kind of things that I mentioned above.)

  If you never become CEO of HP, I hope that maybe you will address my concern.  I have little hope that anyone else in the company can do.

  Sincerely, Dennis J. Frailey