Equium A200: Mat * a UJ - 850 s read DVD but not CD

Post on behalf of a friend who has problems with its Equium A200. He has a stack * a reader of DVD UJ - 850 s, this is the rub.
The DVD player will read and play the media of origin such as the movies but will not read any CD, whether they are originals or CD - R.

She telephoned support who asked her if she installed iTunes and told him to follow a few steps to delete upper and lower filters in the registry.

She has done (although not had lower filters), the problem remains. It looks like a hardware failure for me, thoughts?

See you soon

> It sounds like a hardware failure for me, thoughts?
Yes, it might be possible that hardware is defective.
I mean that looks like the laser lens was stressed and may not calibrate correctly in the right direction in order to be able to read the CD.

But before that you would try to replace the driver I recommend to test one thing;
You can try to boot from the recovery disc and may reinstall the whole OS.
Notes; everything is erased from the HARD drive using the recovery disk. So back up the data first.

After restoring, you will get a notebook with the settings and then you could try to read from a CD disc.
If this is not possible there is a hardware problem

Tags: Toshiba

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