DVD/CD drive will read DVD but not CD

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• CD - RW drive will play CD but not dvd "Please insert disk".

  drive CD - rw will play CD but not dvd it says: "Please insert the disk".

  It would be like a CD player is designed to play CD to play a DVD, you need get a DVD player.

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• My e drive will play movies but not games or music how to fix this? __

  .. I had a cleaner but still no help... I uninstalled and reinstalled without help

  Hi renee1629,

  Welcome to Windows Vista answers Forums!

  I would like to ask you a few questions in order to get a better understanding of this issue so that we can better help you.

  (a) what version of Vista are you using?

  (b) using a CD-ROM drive or a DVD player?

  (c) do you receive error messages when you try to play games and music disc?

  Another user had a similar problem, please visit the following link and try the suggestions to see if it will solve your problem.

  http://social.answers.Microsoft.com/forums/en-us/vistahardware/thread/0a951ca8-6470-47E3-a7ad-8588486d46ce

  Hope this information is useful.
  Let me know if it worked.

  Concerning
  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Satellite A50 will record on Dvd, but not on a CD - power calibration error

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• Reads dvd but not cd

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  Hello
   
  The article below describes how to troubleshoot common problems that may occur when a Windows XP-based computer cannot read a CD or a DVD in a CD or DVD drive. This article contains several methods that you can use to try to solve these problems, and it also includes some advanced troubleshooting steps.
  
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  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• Model BDP-S350 will play the dvd but not a blu - ray disc

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• DVD drive will burn discs and not read the content

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  Hello

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burn
  and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  CD have a tolerance + - and you can read on the edge outside their tolerance. They
  may be released but it is usually more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  -----------------------------------------------------------------------

  Try this troubleshooting:

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Hope these helps.
  Rob - bicycle - Mark Twain said it is good.

• My CD/DVD drive reads CD but not DVD

  Hi all

  I have a TSSTcorp CDDVDW TS-L633M DVD player in my laptop and after about 6 months of use, the drive stopped reading/writing DVD. It still reads CDs fine and sometimes will read a DVD completely (without provocation and without warning...!) but is very skittish and stops randomly just to play a DVD. Often, the player will eject and give an error message tells me to insert a disc. I don't know what to do.

  I am running Windows Vista 32-bit. I tried to run the Microsoft Fixit application, which recognizes that the drive is unable to read DVD but offers nothing more useful than and doesn't solve anything (despite its name...). I've read through a number of different forums and have found a range of advice: replace the disk, uninstall and reinstall the drivers or editing the registry. What should I do to solve this problem? Naturally, I would prefer not to have to replace the drive itself, but if it's the only way...

  Thanks in advance!

  Mangi

  The registry thing only works if the drive is completely AWOL from the system so that it does not appear as a drive in "My Computer"... not your problem. The DVD and CD using different lasers and it is not uncommon to go wrong and the other not. You can check the operation of the DVD trying to boot from a bootable DVD. If you can not drive is bad and needs to be replaced. If it works sometimes and not others it could just need a good cleaning with a DVD lens cleaner.

• my cd/DVD-RW drive still reads CDs but will read is no longer the dvd? Help please?

  I have a laptop toshiba satellite I just purchased aprox. 3 months ago. everything worked very well and the about 2 weeks ago, I went 2 play a dvd, and it will read is more them.ive since searhing forums and faq. as anyone can relate to, it's very frustrating because I have about 175 gb of stuff I burn 2 DVDs on the laptop.

  Hello

  Well, it is possible to distance it's the brand of double layer discs
  you use (assuming that the drive can read discs double layers).
  Or the drive has a hardware problem.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Satellite M30: Mat * a UJ - 820 s read DVD but not CD

  I have a Toshiba Satellite M30 and I have problems with my carpet * CD/DVD UJ - 820 s player.

  I had to do a full restore due to a virus problem, and now the reader can not read any CDs.
  I can read movies DVD and load/use of programs to DVD but when I try to use any media CD (load programs, play music CD, burned CD playback) it gives me the error "D:\ is not accessible. Incorrect function. »

  I looked on the forums and have tried to remove the drive from the hardware Manager, tried to change control of the IDE and have downloaded the latest orders that I could find.

  Any help please!

  Hello

  tried a Firmwareupdate for the reader? At this address you can get the latest update if it is not already:

  http://Forum.RPC1.org/dl_firmware.php?category=15&manufactor=18

  So if the problem persists, then your only option would be to contact a local service partner. They will probably check your disk for physical errors.

  Welcome them

• Equium A200: Mat * a UJ - 850 s read DVD but not CD

  Post on behalf of a friend who has problems with its Equium A200. He has a stack * a reader of DVD UJ - 850 s, this is the rub.
  The DVD player will read and play the media of origin such as the movies but will not read any CD, whether they are originals or CD - R.

  She telephoned support who asked her if she installed iTunes and told him to follow a few steps to delete upper and lower filters in the registry.

  She has done (although not had lower filters), the problem remains. It looks like a hardware failure for me, thoughts?

  See you soon

  > It sounds like a hardware failure for me, thoughts?
  Yes, it might be possible that hardware is defective.
  I mean that looks like the laser lens was stressed and may not calibrate correctly in the right direction in order to be able to read the CD.

  But before that you would try to replace the driver I recommend to test one thing;
  You can try to boot from the recovery disc and may reinstall the whole OS.
  Notes; everything is erased from the HARD drive using the recovery disk. So back up the data first.

  After restoring, you will get a notebook with the settings and then you could try to read from a CD disc.
  If this is not possible there is a hardware problem

• ATAPI DVD A DH16AYH ATA Device read DVD but not CD

  Engraver of CD/DVD in Compaq Presario 5010NX w / VistaBasic read any DVD but has problems with CD if I insert a music CD, sometimes it will open right and I can play music. Most of the time he just tells me to "insert a disc", usually open the status bar, but not always. If I close the drawer [or eject and close the tray] from 3 to 15 times, he finally opens the CD. Generally. Sometimes I drop and open it on my old computer Millennium, [which never fails to open the CD].  I bought a cleaning disc, but it still happens. Also, it stopped opening the tray with the manual key (1,200 works tent) and will always open with 'Eject' of the computer, but only with DVD and sometimes will open with the "eject" computer with the CD never if it is empty, so I always keep a known disc "opener" in the status bar. (if I forgot, I use a paper clip)

  I did an online search of the Device Manager for a driver update and he told me that the best software is already installed. I just need a new burner? Why is - that it will work with DVD CD not? driving me crazy. Thank you ps can not find a burner mfgr. says simply "drive SuperMulti DVD with Lightscribe" - pps I tried uninstalling the Device Manager, and then restart the computer - no change.  Haven't tried the support.microsoft.com/gp/cd_dvd_drive_problems diagnostic program no solution I came across a post from someone else who had the same problem [former position & 'uninstall & reboot' was the only suggestion on this one.]   I can't believe that it could be physical burner... why he wouldn't hesitate to read the DVD if it was a physical problem?  Help?

  Hello

  Check with Compaq Support, their drivers and documentation online and apply to the
  HP forums for known issues. Compaq can give you more information on the disk.

  Compaq - support, drivers and documentation online
  http://www.Compaq.com/country/cpq_support.html

  Compaq (HP) - Forums
  http://h30434.www3.HP.com/PSG/

  ==================================================================

  Readers to use and this intermittent problem can be caused by wear.

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  Brand of the CD or DVD drive can also be the problem. Low quality (cheap brands) are always problematic.

  CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
  tolerances. They may be delivered, but it is generally more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ===========================================

  This troubleshooting could not help if there is alignment and/or wear issues however it
  a shot.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

• Satellite A100 PSAA9A - can read DVD BUT not CD with Windows XP

  I use a satellite A100 PSAA9A computer laptop and I started having trouble with the CD/DVD drive. It was working fine until yesterday when he decided not read no matter what CD I get the message asking me to insert a disc, when there is a CD in the drive. It still reads DVD good.
  I don't know if he has anything to do with the download of the updates of Windows XP because the troubl seems to start after I did.
  Is there somewhere in the creation for the player who controls this? Also when I run the troubleshooting test it always ignores the test of this drive.
  I'd appreciate any help.
  See you soon

  Optical drives, DVDS, has some different faces to work with CD and DVD, but objective and optics are the same. He had arrived, when in one two heads become a dust or something else. I thing that you must visit the Service and your disk cleanup. But do not use a cleaning disc!
  PS. Windows updates, as and OS, are not issues.
  Make sure it's easy - attempt to start bootCD (not BootDVD) with anyone by pressing F12 at startup. If the running machine - it's Windows, if not - DVD player.
  See you soon

• In Vista, E: DVD - RW drive is reading CD but is no longer playback DVD

  Why my E: DVD - RW does not read CD and not DVD? When a DVD is in, it acts like nothing is in the drive. In fact it is not always read the CDs. I have watched drivers and from what I can tell, everything seems to work very well. I think that something is just wrong with my player actaul.

  Hello

  1. it happens with all DVDs?

  2 have you used DVDs on another computer?

  3. for how long are you facing this problem?

  4. don't you make changes before this problem?

  I suggest you follow the link below.

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  Your CD or DVD drive is missing or is not recognized by Windows or other programs

  http://support.Microsoft.com/kb/982116

  When you insert a CD or a DVD, Windows Vista may not recognize the disc

  http://support.Microsoft.com/kb/939052