BlackBerry smartphones trying to undo the restoration

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• Erase data blackBerry Smartphones BB9900 problem is, the restored data to office, work - can receive e-mails, do not send

  Had problems after synchronization and backup, 9900 wouldn't restart, was able to complete wipe through restorative local mobile (Brisbane, Australia).

  restore all data desktop, everything works, receive/send txt, phone.

  receive emails, can not answer or create new messages.

  Message: 'no message service set up, you will be directed to the configuration wizard to configure an e-mail account. fact that then 'check updates'

  then ask name Blackberry user Id (email address) I entered

  then Blckberry ID password I grabbed what I thought was correct.

  I used the same password I use for the BB9900, but is not accepted, and continues to ask for ID and password, I saw that if the BB has been "erased" which a new ID? Password must be registered. Tried to register again, would not.

  I stil have a Torch 9800, I used as a phone, which still works without problem ID/password for backup.

  What can I do with the Bold 9900 so he could leave e-mail send/reply.

  Thank you

  Hello

  Coussona1943 wrote:

  I used the same password I use for the BB9900

  If by that, you mean your device lock password, these powers are separated. ID of BB is the way that you associate your BB to BB - VRD and contains accreditation is very clean, which are separate from your password locking device, your credentials from the account of electronic mail and all other things.

  It seems that you do not know your credentials BBID, forcing you to reset the password:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question

  Note carefully that the reset password email is not, for reasons of security, delivered to your BB... so you will need to access non - BB to the e-mail account associated with your BB ID.

  Good luck!

• BlackBerry Smartphones trying to backup and restore - pin not recognized

  I hope someone can help me!

  I'm trying to back up my data on my 8320 and my pin code is not recognized.  I downloaded the software, while the phone was NOT connected.

  Is it possible that this issue MAY have something to do with the company's server?  I've owned my blackberry for years.  When I took a new job, I asked my personal blackberry to be hung on the server of the company.  When I left the company, I have asked that it be removed from my blackberry.  I have not tried to save the data for this time.  I'm changing phones and my pin code is not recognized.  Further study revealed that the IT security certificate is always on the phone.  Could this be why I can't save the data?

  Are there other options to move the data to the new phone without wiping data from my old phone?  I need to transfer my saved e-mail messages, entries in the calendar and contacts of 1111 to my new phone.

  Does anyone have a solution for me?

  Thank you very much

  Hello

  Service packs will not provide compatible Bluetooth. It is an option of hardware on the PC.

  You can, however, by a Bluetooth adapter with which you can create a Bluetooth connection.

  Here is a list of compatible Bluetooth adapters:

  http://support.Microsoft.com/kb/841803/en-us

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• Error 'empty user name' blackBerry Smartphones trying to change the password by e-mail

  My password on our mail server has changed, when I tried to change the password on my Storm 9500 I get "user name empty" error when trying to change, but I've typed a user name!

  BLOODY frustrating because now I'm not getting emails at all, my business away from the Office is at a standstill!

  Vicky

  I myself have solved by entering incorrect identifiers express mail on my phone, it took me to the screen to create a new account, I proceeded to create a new dummy e-mail account and when I was finished he introduced me to a list of e-mail accounts, I could access then my valid email account and change the settings and changed the password!

  Sigh!

• BlackBerry smartphones - tried to use the synchronization of media for itunes says I need a "microSD".

  do I have to buy separately or is it in my phone?  I'm naïve - thank you!

  Hello, a microsd card is a memory card. It is used by the blackberry to receive multimedia such as photos, video files, mp3.
  Based on the offer of the seller, you may or may not have one.

  To find out if you have one, you can just goto the home screen.
  then Options
  then the multimedia card.

• BlackBerry smartphones trying to download the app from Directv

  It is only available on the Directv website. I select "BOLD" as my camera because the torch is not an option and the download comes up as a dot jad file. It won't open with any program on my laptop. How can I get the app from directv on my lamp? It is not that difficult.

  I have the DirecTV app on my flashlight since Oct 2010 (when I switched to digital TV), and I had no probs with it, other than my OS update that I did yesterday, who have somehow wiped out the app Grr...

  I'll have to buy the app again, so I'll post to let you know if it still works on the new OS I, v6.0.0.526. BRB...

  -Update (below)--

  Went to the site via a browser of my torch DirecTV.com (your torch can gain access to the file, not your PC), scroll to the bottom of the page web & clicked on the link 'download app' which is about 1.2 MB in size. This takes you to another web page to choose which device you have.  For the torch, select 'BlackBerry Storm 9500 series (OS 4.7 or higher). This will launch the installation process.

  Since I got the app before, he asked me to check I want to install "Planner" when another already there (this is the same version number as my original install). I went ahead & he did it for you, I could make sure it works.

  Once the installation is complete, it gives you the choice to the installation of 'Ok' or 'Run' I chose "run."  Loads of app (may take a few minutes based on the memory of your torch) to the login screen.  Enter the email that you have registered your DirecTV account, enter the password, and then click 'connection '.  You should be ready to go out, except if you have forgotten your user name, as I! LOL * stem *.

  Oh, almost forgot to mention that some features requires you to be within walking distance (i.e., same room) as the receiver in order to access these features... a bit like the use of your lamp torch as a remote control.  So you want to make sure that you do not use the app to work if it is for a function that needs you to be in the same room. ;-)

  Good luck!

• BlackBerry Smartphones trying to contact the support of maximum spindle, error message changes

  When you try to contact support using the online form, so I can get my account reset, I get this error:

  Hello!

  Please check your PM on this forum site... There is a specific process, you need to do, but he can't be posted here in the forums.

  See you soon!

• undo the restore prompt xp pro

  Sys = XP pro SP3

  Due to problems with Kodak, I did a restore and ended up with a system that has nothing of all the work the USB and so no mouse.
  I tried to start the help and support to cancel the restore, but nothing happens. I then tried the command line with rstrui.exe but I get totally empty restore screen.
  I went into the Device Manager and noted that under the USB controllers all 7 items have the yellow flag and that's the reason for the lack of activity of the mouse.
  Even if I am able to restore the mouse I can't undo the restore because it that either will not go up in the start menu or from the command prompt in safe mode.
  Any suggestions? Does anyone know a command that would RESULT in my previous restore?
  Even the %systemroot%\system32\restore\rstrui.exe did not work.
  Thanks in advance for any help.

  If your system restore page display only the title bar 'System Restore', or your accounts settings page of users shows that the 'User accounts' title bar and the screen where information needs to be is an empty white box...

  System Restore is a frequent target of attacks by malicious software.  If SR was working before and is now afflicted, run some scans and then fix any problems.

  Remember that the system restore is not a time machine.

  Your system is currently or has been reached by malicious software.

  You can now fix the symptom and scanning for malware later, or you can now find malware and fix the remains later.  I recommend just fixing the symptom of the empty page and forget to do the scans.  The symptom of the problem of fixing and fixing the problem are two different things.

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  The scans using own it may also be necessary to re-register some dll (or you can do this part first, but you still have to do the scans).

  Just fix the immediate question:

  Looks like your file jscript.dll became somehow not registered so you can re-record it.

  There are probably a few other things that do not work you know yet, so fix them all at once.

  Re-registration of these DLLs is correct, even if they do not need renewal.  You can also re-register the dll before the scans that can solve the problem, but the scans are always recommended.

  Click Start, run, and in the box enter orders following one at a time.  Click the OK button to execute each command one at a time.

  regsvr32 jscript.dll
  regsvr32 vbscript .dll
  regsvr32 /i mshtml.dll (it's a look of slash)

  The last order for mshtml load the DLL but can also contain a harmless warning depending on your environment.

  Now check your timetable for restoration of the system and/or the user account settings page.

• BlackBerry Smartphones without attachment in the transmission of emails

  When sending emails with attachments, attachments do not go through.

  No idea why?

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB10509 E-mail messages with attachments sent from the BlackBerry smartphone are received without the attachment

  I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• BlackBerry Smartphones Google sync on the blink?

  Hello

  I just deleted google sync app to my BB and took the advice of RIM here to allow syncing of my BB calendar with my google calendar - http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB24204&sliceId=2&cm...

  However, despite advice it is certainly not true that "contributions sent the BlackBerry smartphone are synchronized with the calendar based on the web in a few seconds." I saw an entry on gmail after 10 minutes and I'm still waiting for the others.

  Is there a known issue with this? I have no problem with the network at all.

  Thank you

  Luke

  If please try reebooting your phone and connect to your google calender after 5 minutes.

• BlackBerry smartphones can not open the downloaded applications

  I have a blackberry 9360 and it's great, the only problem is that some applications don't download, same if I'll buy them and others will download but does not open "Phone Warrior will not work without the requested permissions" I accept all requested permissions, but it still does not... Can anyone help?

  Hello

  If you've got reliable sources (e.g., BBWorld) apps and they are therefore particularly compatible with your device and the OS level, then it is possible that you have a policy COMPUTER on Board that is blocking them. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you indeed have a political TECHNOLOGY and are part of a BES and environment, then stop now and contact your BES admins for help... only they can tell you if what you're trying is against them.

  If you have a COMPUTER policy and are not part of BES, then the question arises why the it policy exists on your device. In general, it's because you got 2nd hand device and the seller does not correctly clean it... refer:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  But even without the seller, as long as they did everything in their section of the KB, you can always clean the device of the it policy. The process is to destroy everything, please first review the link in my sig auto on this post for a full and proper backup procedure to follow.

  Once you have this full backup, to proceed with this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, proceed to restore your applications and data, but DO NOT make a full restore... instead, only a selective restore of the databases you really need (e.g., contacts, calendar, etc.) and specifically avoid restore databases that have nothing to do with politics, COMPUTING, business , or anything similar - if restore you those, he will dutifully restore it on your device policy, and you will be right back where you started.

  Good luck and let us know!

• BlackBerry smartphones can not open the eyebrows of internet

  I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

  can not set up my new email or ID

  Hello and welcome to the community!

  Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

  So here's my proposal? Is there a COMPUTER policy on your device?

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

  If there is and you are not on BES, then you need to clean your unit of the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

  If there is no COMPUTER policy, contact your mobile provider for formal support.

  Good luck and let us know!

• Protect blackBerry Smartphones, trying to download for my bold blackberry 9780

  Hi I'm trying to download blackberry protect.

  If I sign in world blackbery, which brings me to a Web page check sytem, showing configuration world blackberry with three steps,

  The first has a green check mark to "get the world blackbery plug in browser.

  The second step says to connect your smartphone and a hollow tick. My phone is connected but when I try to hit the button to connect, it does nothing

  I solved the problem. It's that I didn't have a packet of data with my plan, if I were to upgrade to it.

• BlackBerry smartphone how to install the new language? == > french

  By mistake I delete all my blackBerry Bold 9900 formulations.

  Rest than English.

  I would add yet another language ==> french example...

  In desktop software, I don't have in Applications: "Language and support of entry" to choose...

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to help you choose the good alternative OS to include the language you want:
  • • Article ID: KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. During the process, when it presents you with the screen of the things Application Loader to install on your device, make sure to develop options and select all items that relate to your desired language.

  Once the operating system is loaded, you can proceed with the activation of the language you want and restoring your backup (on the device).

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!