Error 1303 when trying to install Blackberry Desktop Software

I tried to install the latest version of Blackberry Desktop software (5.0.1) and I can't do it. I get "Error 1303. The installer has sufficient privileges to access this directory: C:\Program Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator. »

It's my computer and I am the administrator. First, I tried to give me full control permissions. When I first in the properties and on the Security tab, it is verified that I have total control under administrator and under my user permissions. When I click on edit, all the controls disappear. When I try to check, then click on apply, he says that access is denied.

Under the attributes says that it is "Read only" and it won't let me change that, access is denied.

Second, I tried to change the ownership of the file to myself, as is said currently "Impossible to view the current owner. Again is says access denied.

I found another search in folder under C:\Program Files Research In Motion\ query and spin in all the same problems with this set. It doesn't let me open files or delete them.

Any other suggestions? Thank you!

Hi reinwilliam,

This error is due to the privileges of the user account. The 1303 error occurs if-
The system group does not full control privileges or The Everyone group has full control privileges.

Given that you have tried the steps to give total control, you can try setting the default Administrator account and check if you can install.

1. click on the Start button

2. on the Start Menu, click all programs Accessories followed

3. in the menu accessories, right click on the option from the command line

4. in the menu that appears, click on the option "Run as Administrator"

5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

6. in the command prompt window, type the command net user administrator / Active: Yes and press ENTER.

7. close the elevated command prompt.

8. close the session (in the Start Menu) and you will see your new administrator integrated next to your current account.

9. click the photo icon display built-in Administrator account and connect to it.

10. then try to run or install the programs and check.

If you can solve the problem, then create a new administrator account.

If you are able to resolve the problem, then try again to create a new user.

For more information, you can view the following link to create the new user account with administrator rights.

http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

If you need help, always then answer back and lets know us the status.

Hope this information is useful.

Jeremy K

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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