'Error 2 (Windows error 5)' - while reinstalling iTunes
I have Windows Vista Home Basic on an eMachines t5082. I just bought an iPhone 4 two days ago, so I downloaded and installed itunes. (As a backdrop, I had iTunes on my computer 3 years ago and has never been able to sync my old iPod friend on this one and had problems buying pieces, so I've never had luck with iTunes.)
I had two problems with iTunes since Thursday when I bought my phone. iTunes has worked until I tried to update my library and sync to my iPhone 4: either the iTunes caused two to close. I had Apple Support call me and followed their instructions to uninstall all Apple software via Control Panel. When I reinstalled as administrator, iTunes opens and I get the code "error 2 (Windows error 5) Apple Application Support is required to install iTunes". When I check Control Panel, Apple Application Support is installed on my computer so I don't know why I get this code. I tried to repair and uninstall again and reinstalled iTunes again.
I called Apple back twice and they advised me to uninstall all Apple software again, and my Windows Vista must be updated to Service Pack 2, then I used windows update and spent the entire evening, update all important updates and restarted my computer.
After reboot, I've downloaded iTunes again because they advised me that maybe I didn't have the current version. Installed as administrator again, and I still get the code 'error 2 (Windows error 5) '.
I uninstalled and reinstalled all software Apple about 7 times since Thursday. Nobody at Apple knows what to do. One of the latest Tech told me that it is a Windows problem. It has been very frustrating! I just want to put songs on my phone, and I don't want to rebuy songs all over again once I already bought on CD.
I know it's long, but it has been a long process and I needed to list as much as possible in the order it happened. Can someone help me?
You get the error message is specific to the program, it is not an error generated by Windows. As a result, Apple is your best place for assistance.
You can try to create a new administrator account and test if everything works fine, but if it doesn't, the only other option we suggest is to back up your files on an external and reinstall Windows.
http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
http://Windows.Microsoft.com/en-us/Windows-Vista/transfer-files-and-settings-from-another-computer
http://Windows.Microsoft.com/en-us/Windows/help/install-reinstall-uninstall
Tags: Windows
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