Error BAD POOL HEADER when trying to open AOL

Whenever I try to open aol 9.5 my system crashes with an error BAD-POOL-HEADER

HiTimbo7,

A pool header problem is a problem with the allocation of memory for Windows. Device driver problems are probably the most common, but it can have various causes, including defective or other writing problems disc and problems with some routers. (In theory, RAM problems would be suspect for pool memory problems).

Method 1:

To resolve this problem, you need to add AOL under the prevention of execution of data and to check whether the problem is resolved, follow these steps mentioned below.

a. open the start menu.
b. right click on computer, then click Properties.
c. click on advanced system settings. (in the upper left green area)
d. click on the button continue in the UAC prompt.
e. click the button settings in terms of Performance.

f. click the Data Execution Prevention tab.
g. turn on DEP for essential programs of Windows Vista only and Services

NOTE: This will turn on DEP for only the 32-bit system programs and services. It is the default setting.
(A) dot turn on DEP for the most part the programs Windows and services only.

(B) proceed to step 9.
h. turn on DEP for all programs and Services except for those that you select.
 
NOTE: This enables DEP for all 32-bit programs with the exception of those that you add to the list. The program listed will have DEP off for her.
  
(A) dot turn on DEP for all programs and services except those I select.

(B) click on add to add the programs (32-bit) that you do not want to use the DEP feature.

(C) navigate to the file AOL.exe of the program you want to add to the DEP exclusion list and select it, then click Open.

i. click OK to apply.

j. restart the computer to apply the changes.

Method 2:

Step 1:

If the problem persists then I suggest you try the cleanboot.

Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135

Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Follow this link provided below to start your computer in safe mode.
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

Step 2:

If the problem persists in safe mode then I suggest you to perform a system restore on your computer back to the settings work correctly.

For more information, see this link below.

System Restore: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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