Error "CD burner not recognized"

Original title: my computer does not recognize my CD/DVD burner.

A few weeks ago I had a system restore on my PC due to problems, made this week that I'm trying to burn DVDs and CD, a message appears saying: "engraver of CD not recognized."  I asked the person who I paid to restore my PC to this topic and he says that the drive may have failed, or I need to re install the software, I can never remember having to install a software before.  I want to try to solve this problem without having to pay him more money.  The pointers will be appreciated.  I have Windows Vista and it's a PC table top.

Thank you.

Hi Computernumpty,

As you have tried the system restore, try these below provided Microsoft KB article and check if the problem is resolved.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/982116

Hardware devices not detected or does not
http://support.Microsoft.com/GP/hardware_device_problems

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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